Rated 4 out of 5 by Southerntraveler Couple of issues
The internet connection speed is terrible. This must be upgraded if you plan to be a serious business hotel in the Augusta area. The lack of a breakfast buffet is also a downside for me - I like to grab and go. The restaurant service was much too slow and leisurely when you need to head out the door to a meeting! The room temperature seemed to be warm or blowing cold air - trying to get a nice moderate temp. could not be done.
February 22, 2013
Rated 5 out of 5 by LoLo This hotel has large room
Room with 2 queens is large enough for 4.
Very clean, and the whole hotel is smoke-free.
February 19, 2013
Rated 5 out of 5 by ww1052 Awesome Hotel!
The hotel is very clean, which is the most important part of staying in hotels. The food was great, the beds were very comfotable and the staff was very polite and professional.
February 16, 2013
Rated 4 out of 5 by Lucky Simply amazing
I would not stay anywhere else.
February 15, 2013
Rated 4 out of 5 by LLeno22 Clean Comfortable and Inviting
What an enjoyable three days I spent at the Sheraton in Augusta, GA. Everything, from the room, it's amenities, the food and the friendly, upbeat hospitality of the staff was great. My only suggestion is that the kitchen obtain "fresh" avocados to slice over it's dishes. While this isn't a deterrent from staying at the Sheraton, it would be a plus for the overall dining experience. Otherwise, I look forward to my next visit.
February 2, 2013
Rated 4 out of 5 by FSUNOLE49 No Acknowledgment
Being a SPG member at this hotel does not seem to matter. Never hear anything about it, I always have to ask if they have me down as a member. Billing is always an issue as well.
January 24, 2013
Rated 4 out of 5 by FSU49 Check your bill
My company has direct bill and I always confirm upon check in and when I go to check out it is never done correctly. Therefore I have to wait for things to get reversed and corrected. So I know when I stay at this hotel to plan extra time to check out.
January 24, 2013
Rated 4 out of 5 by Yolanda38 Cozy hotel
This hotel was very comfortable and peaceful. My kids enjoyed the fitness room and indoor pool. Only thing that was an inconvenience was the room key card, had trouble getting in the room.
January 22, 2013
Rated 3 out of 5 by Chris Needs some improvement
Overall the hotel is clean and comfortable and is a good place to stay when on business. My issue is that when I mad a reservation for a room and requested a room on the club floor I was told that it was all set. I am a platinum member with over 60 nights last year. When arriving at the hotel I was put on the floor below. This has happened several times and most recently has happened on back to back stays. Given work scheduels and such, there is more of an inconvenience of having to go up and down elevators in the morning for breakfast or even a quick soda. I would not complain, but after being told I was on the floor and then arriving found out I was not was a bit unsettling. I am starting to reconsider my commitment to SPG since there are several new hotels in the immediate vicinity at a comparable rate I can stay at.
January 22, 2013
Rated 5 out of 5 by Wheeljack Recent stay
Just spent 4 nights here. Everything was perfect except the hotels WiFi. I've never experienced such a slow system. At most times of the day it's not even worth trying to use.
But aside from that everything was great!
January 19, 2013
Rated 4 out of 5 by Scott63 Great Features 7 Location
Stayed at other hotels in the area. Tried this location for the first time. I am sold!!!! This will be the hotel of choice for me while in the Augusta area!!!
January 18, 2013
Rated 5 out of 5 by alexa1717 the amazing bath
that was an amazing shower!!!!!!!!
January 15, 2013
Rated 4 out of 5 by LLeno22 A REFRESHING CHANGE
After a poor experience at a competitive hotel brand down the street (where I am a platinum member and vacation club owner), the Sheraton was highly recommended to me by several co-workers in Augusta. I travel to Augusta twice a month for business with the hospitals in town. As a female business traveler, safety, comfort, cleanliness are extremely important to me and I like an upscale atmosphere. Well, the Sheraton offered it all. With the exception of check-in - where there was a long line and only one person to process in the new guests, everything about the hotel was great. The room was clean and provided a more than adequate working area. The bathroom was immaculate and I really appreciated the toiletry items especially the shower scrungie, the bed was very comfortable and room service and the food were superb! Later this month, I will be traveling with my Regional Manager and have convinced him to forgo his stay at the competitive hotel and give this Sheraton a try. I hope Sheraton doesn't disappoint! As for me, I intend to be a regular guest! Thank you for a great stay!
January 12, 2013
Rated 5 out of 5 by Bones123 Sheraton - The Place To Stay
A very nice facility, and one of the most comfortable I have stayed at. When I am in Augusta, GA. there is no doubt where I will be - Sheraton!
January 11, 2013
Rated 4 out of 5 by Jon34 Good stay
I use this hotel on a regular basis. I enjoy the features available but a few improvements could make my stay more enjoyable. The bar snacks need to improve as well as the food in the club lounge. Also the beds in the hotel are not as comfortable as those in other Sheratons.
January 7, 2013
Rated 5 out of 5 by mule21 A GREAT PLACE TO STAY
THE HOTEL IS EXTREMELY MODERN LIKE NEW WITH A VERY PROFESSIONAL AND FRIENDLY STAFF. THE FOOD IS OUTSTANDINIG AND ROOM SERVICE IS COMENDABLE. THIS WAS OUR FORTH STAY BUT NOT OUR LAST
January 6, 2013
Rated 5 out of 5 by Tomaug Perfect!
I reserved a room for my in-laws and they completely loved it. Thank you very much!
December 29, 2012
Rated 2 out of 5 by Colt747 Needs improvement
For the price I paid I was expecting much more. The comforter and sheets had coffee spilled on them. The mattress was very uncomfortable also. The door leading into the hotel was very difficult to get in with my key card. It left me stuck outside in the rain multiple times. I am usually not one to complain but I felt like I needed to because of my bad experience.
December 28, 2012
Rated 5 out of 5 by Ed24Sheraton Best hotel restaurant staff I have encountered
Please thank Kayla and Ashely for me.
They both go out of thier way to ensure that my experience is nothing but the best.
Kayla is probably the most active and driven server I have met. 70+ nights in hotels and eating out, but I notice when someone is exceptional.
Kayla IS exceptional.
Food is great!
December 20, 2012
Rated 5 out of 5 by kirbetto Couldn't want more!
Room was clean. At the last minute we got a dog friendly room on the first floor! Staff was accommodating and friendly. Restaurant was fast and pretty good, although a little pricey. Everything was as close to perfect as you could get! Would definitely stay there, again! Close to I-20.Thanks!
December 19, 2012
Rated 4 out of 5 by wolverine19122 Great Experience
This was my first time staying at the Augusta Sheraton. I found the hotel to be clean, centrally located and run by a very efficient and friendly staff. This is will be my companyy's 1st choice when traveling to Augusta.
December 10, 2012
Rated 3 out of 5 by FSUNOLE49 Nice Hotel
Hotel overall was very nice. Wish that they had something in the room to tell you where to locate vending, primarily ice machines. Some floor have washers and dryers which I thought was a great feature.
Billing was set up to be direct billed through my company and I confirmed that at check in but gave my credit card for incidentals. My credit card was charged for the room rather than direct billed and I have spent 3 days trying to get this corrected. I have left 3 messages to the same person and have not received a call back and this is who they transfer me to when I ask to speak to someone in accounting.
When you come into the location at night very confusing for parking as to who's parking lot is for which hotel. Not much signage
December 5, 2012
Rated 4 out of 5 by Chez22 Great place to stay
Overall this hotel met my expectations. For the 10$/person your best bet is to skip the breakfast and eat next door at the Waffle House for much less. we had over 15 rooms reserved for the team yet when we wanted to use a room for a celebration dinner, they we not as accomadating.
December 5, 2012
Rated 4 out of 5 by EMTW This hotel was great
Everything was great about this hotel except we asked for an ajoining room and the second room was a handicapped space. Very short & small closet and the seat took up most of the shower and we were not told in advance that it was a handicap room. That wouldn't deter me from staying there again. I believe it's fairly new, but I did stay at this property in 2010 and was very happy then, that's why I returned. (11/22-24/12)
November 26, 2012
Rated 4 out of 5 UNMATCHED
Sheraton Augusta is unmatched among all other hotels in the Augusta area. Its cleanliness and services provided by its staff are impeccable. The hotel amenities are state of the art and its provision of overall comfort is unmatched. The only downside of my stay is that the staff never provide me with a complimentary upgrade when they have a low occupancy rate; I really look forward to this courtesy during my next stay.
November 26, 2012
Rated 3 out of 5 by nezman nezman
The staff was friendly and the room was fine, but the hotel shut down room service in the middle of the day without informing guests at check-in. I don't think room info should advertise full service if it doesn't mean it. I expect more from the Sheraton brand.
November 20, 2012
Rated 1 out of 5 by JudyJ Disappointed
I had never stayed at a Sheraton before and I travel a lot for work. I was impressed when I first drove up to the hotel. Buyer beware to only schedule only one night because if you reserve more than one night and are unhappy with the hotel/room, they will not let you cancel the subsequent nights in spite of being unhappy. They are not concerned about customer satisfaction. It was my fault for not carefully checking room amenities. I had to drive from Texas for a family event and wanted to make the weekend special for my two young daughters. I didn't realize the room didn't have a mini-fridge, a microwave for pay movies. Highly disappointed.
November 17, 2012
Rated 5 out of 5 by Rachel12 This hotel exceeded my expectations
It was a beautiful time of the year to be doing business in the area and the clean, comfortable, modern stay contributed to the success of the trip.
November 16, 2012
Rated 1 out of 5 by IncrediblyDisappointed Incredibly Disappointed
I booked the hotel through our corporate travel (Confirmation Number: C785438690) and I was very disappointed to find that my room was no longer available when I arrived at 10:30pm. The front desk clerk told me that I did not have a credit card on file (which is untrue, since we always use our corporate credit card to make reservations when booking travel) and that they couldn't get a hold of me so they gave away my room. She also said that this policy was on the hotel website (I checked and I must be looking at the wrong place because I couldn't find it on the site). After a delayed inbound flight and a long travel day, I did not have enough energy to be irate so I just went to another hotel. This is the first time in my travels that I experienced my room being given away even with a confirmed reservation.
November 14, 2012
Rated 4 out of 5 by traveler247365 Great Location, Large Room, Comfy Beds!
This hotel surpassed our expectations! Our 2-Queen guestroom was very large in comparison to other hotels we've stayed in while traveling to Augusta. We traveled with two children and there was enough space for everyone! The room was very clean, the beds comfy and the staff was very nice! We'll be back!
November 7, 2012