Rated 1 out of 5 by CharlesFromAnnArbor Industrial Grade Cleaning Solvents = headaches, sore throats and watery eyes
I have stayed in 100s of hotels. My stay at this hotel is perhaps one of the worst I have ever experienced. I don't know if the hotel had a whole bunch of smokers that fouled up multiple rooms on multiple floors, but the rooms that my family and I were given (adjoining rooms) smelled so strongly of cleaning solvents that we all felt sick almost immediately upon entering the rooms. Even as I write this I can taste the residue of the solvents in the back of my throat.
I find it appalling that the management of this hotel would put guests in rooms that smelled so strongly of chemicals. I will never, ever stay here again, will never recommend any to do so, and would strongly encourage the health department of the local county to investigate this hotel. Feel free to contact me.
November 23, 2014
Rated 2 out of 5 by JP12345 This hotel needs better food & beverage mgmt
This hotel is routinely out of diet soft drinks in the club lounge. I asked to have the food and beverage manager call me regarding this issue and they never did. Since then I used my warm welcome at the bar for a drink and snack, only to be told it would be honored this one time but in the future the front desk would need to give it to the bar directly and approve it. Why give a warm welcome ticket to the guest at all in that case? As a platinum member I think I deserve some extra attention. But as any guest I think I would expect proper food & beverage accomodations. This area needs help at the Sheraton, Augusta, Georgia.
January 20, 2012
Rated 5 out of 5 by Travelalot55 Awesome staff
Excellent staff in Augusta Sheraton. They went above and beyond call of duty.
November 27, 2014
Rated 5 out of 5 by Farmergirl Great respite
Great, restful stay! Will do again.
November 12, 2014
Rated 2 out of 5 by Zimmerman1 Dropped the Ball a Few Times
I am a Gold Preferred SPG member and check in on 2/1/12. I stay here six or so times a year. I am fully able bodied.
I get to my room and find that I am third floor; the upper floors ( 4th and 5th) are for SPG reward members. Not sure why I was not on an upper floor, but not a huge deal as there is not that much difference in rooms at this location.
I unpack and hit the workout facility (Always much too warm in there) and get back to the room for a shower. At this point I open the bathroom door and notice that I am in a handicapped room. This means a low flow shower with a seat in the shower that takes up a third of the shower. Not what I have in mind., but too late for me to change rooms as I have already unpacked and all.
So I sit down to work and watch some TV while doing so. I discover the channel guide does not match up with the channels on the TV. So you have to surf through all the channels to find what you want. Fun stuff. Even more so when half the channels are blank.
You can do better Sheraton. There are far too many options in the Augusta rea that will not have these issues or any others for that matter.
February 1, 2012
Rated 5 out of 5 by georgia4travel Home away from home
We frequent this area, on business and lesiure, and routinely stay at this Sheraton. Aways clean, staff always friendly, have come to feel "at home" at this hotel.
November 10, 2014
Rated 3 out of 5 by Bubba1234 2nd Stay NOT as Good
After driving 2+ hours to get to hotel, asked for bathroom prior to check in. Men's Bathroom in lobby OUT of Order. Ask where else--said nothing available--That was POOR--I prepaid for my room. Sherdon would not give be free breakfast. Ought have breakfast in bed FREE when prepaying with no possible return of $$. Double doors to the bathroom = Zero Privacy. No working fan in bathroom. Commode did not flush properly --had to hold handle at least 7 continous seconds to flush.
October 28, 2014
Rated 5 out of 5 by 21014guest 2/1/0/14 week
Ice storm in Augusta this week. Staff staying at hotel, working long hours to cover as others couldn't make it into work due to storm. Staff was helpful, friendly and responsive. Wait staff in the restaruant was awesome. They were slammed with business many times as no restaurants were open in the area and they were professional, prompt and courteous throughout the busy time. Excellent job Sheraton!!! Great customer service which did not decline at all with the events in the area
February 17, 2014