Rated 4 out of 5 by blarmon Clean, Comfortable and Convienent Hotel
I stayed at this property for pretty much the month of December and a few weeks into January 2015. While there is nothing here over the top, the rooms were clean and modern. I enjoyed the club level snacks in the evenings although they were fairly limited. All of the staff at the hotel was very nice in my experience. The gym is tucked away past the front desk but has nice equipment and clean. It is a very small work out area and not really any equipment (only free weights and cardio). The steakhouse in the lobby is awesome. I had quite a few dinners here and enjoyed each and everyone of them. If business allows, I'd definately return to this hotel as it central to doing business in the Augusta area, close to I20 and has loads of restuarants, grocery stores etc around.
February 11, 2015
Rated 5 out of 5 by emme708 Excelled in Making Me Feel Special
As soon as I walked up to the check-in desk, I was treated like someone special. They had all my reservation info ready and were so delighted to see me and my husband. They had a room ready for us on the Club Level, and we were in our room enjoying a cup of tea within 5 minutes of entering the hotel.
February 2, 2015
Rated 2 out of 5 by JP12345 This hotel needs better food & beverage mgmt
This hotel is routinely out of diet soft drinks in the club lounge. I asked to have the food and beverage manager call me regarding this issue and they never did. Since then I used my warm welcome at the bar for a drink and snack, only to be told it would be honored this one time but in the future the front desk would need to give it to the bar directly and approve it. Why give a warm welcome ticket to the guest at all in that case? As a platinum member I think I deserve some extra attention. But as any guest I think I would expect proper food & beverage accomodations. This area needs help at the Sheraton, Augusta, Georgia.
January 20, 2012
Rated 2 out of 5 by Zimmerman1 Dropped the Ball a Few Times
I am a Gold Preferred SPG member and check in on 2/1/12. I stay here six or so times a year. I am fully able bodied.
I get to my room and find that I am third floor; the upper floors ( 4th and 5th) are for SPG reward members. Not sure why I was not on an upper floor, but not a huge deal as there is not that much difference in rooms at this location.
I unpack and hit the workout facility (Always much too warm in there) and get back to the room for a shower. At this point I open the bathroom door and notice that I am in a handicapped room. This means a low flow shower with a seat in the shower that takes up a third of the shower. Not what I have in mind., but too late for me to change rooms as I have already unpacked and all.
So I sit down to work and watch some TV while doing so. I discover the channel guide does not match up with the channels on the TV. So you have to surf through all the channels to find what you want. Fun stuff. Even more so when half the channels are blank.
You can do better Sheraton. There are far too many options in the Augusta rea that will not have these issues or any others for that matter.
February 1, 2012
Rated 1 out of 5 by CharlesFromAnnArbor Industrial Grade Cleaning Solvents = headaches, sore throats and watery eyes
I have stayed in 100s of hotels. My stay at this hotel is perhaps one of the worst I have ever experienced. I don't know if the hotel had a whole bunch of smokers that fouled up multiple rooms on multiple floors, but the rooms that my family and I were given (adjoining rooms) smelled so strongly of cleaning solvents that we all felt sick almost immediately upon entering the rooms. Even as I write this I can taste the residue of the solvents in the back of my throat.
I find it appalling that the management of this hotel would put guests in rooms that smelled so strongly of chemicals. I will never, ever stay here again, will never recommend any to do so, and would strongly encourage the health department of the local county to investigate this hotel. Feel free to contact me.
November 23, 2014
Rated 5 out of 5 by 21014guest 2/1/0/14 week
Ice storm in Augusta this week. Staff staying at hotel, working long hours to cover as others couldn't make it into work due to storm. Staff was helpful, friendly and responsive. Wait staff in the restaruant was awesome. They were slammed with business many times as no restaurants were open in the area and they were professional, prompt and courteous throughout the busy time. Excellent job Sheraton!!! Great customer service which did not decline at all with the events in the area
February 17, 2014
Rated 4 out of 5 by LLeno22 Clean Comfortable and Inviting
What an enjoyable three days I spent at the Sheraton in Augusta, GA. Everything, from the room, it's amenities, the food and the friendly, upbeat hospitality of the staff was great. My only suggestion is that the kitchen obtain "fresh" avocados to slice over it's dishes. While this isn't a deterrent from staying at the Sheraton, it would be a plus for the overall dining experience. Otherwise, I look forward to my next visit.
February 2, 2013
Rated 5 out of 5 by flyingdawg Excellent New Property
This property is in excellenct physical condition and the staff does a wonderful job.
The Club Lounge is well stocked with drinks, newspapders and magzines throughout the day.
The large lobby is very welcoming with plenty of seating and a fireplace.
Located just off I-20 at Washington Rd. in Augusta, GA
November 29, 2011