Rated 5 out of 5 by 21014guest 2/1/0/14 week
Ice storm in Augusta this week. Staff staying at hotel, working long hours to cover as others couldn't make it into work due to storm. Staff was helpful, friendly and responsive. Wait staff in the restaruant was awesome. They were slammed with business many times as no restaurants were open in the area and they were professional, prompt and courteous throughout the busy time. Excellent job Sheraton!!! Great customer service which did not decline at all with the events in the area
February 17, 2014
Rated 2 out of 5 by dandman Won't stay here again
Waited over an hour in the lounge for a hamburger that never came. Could not get the shower handle to turn to take a shower. There was no coffee available in the lobby.
February 24, 2014
Rated 5 out of 5 by Holly123 Valentine's Evening
I highly recommend an evening at the Sheraton. Our room was wonderful all though we had requested a connecting room with friends but do to weather/ice/snow it was not possible. The food in the restaurant was fantastic, serve wonderful and the jazz band in the background made for a beautiful evening.
February 17, 2014
Rated 2 out of 5 by JP12345 This hotel needs better food & beverage mgmt
This hotel is routinely out of diet soft drinks in the club lounge. I asked to have the food and beverage manager call me regarding this issue and they never did. Since then I used my warm welcome at the bar for a drink and snack, only to be told it would be honored this one time but in the future the front desk would need to give it to the bar directly and approve it. Why give a warm welcome ticket to the guest at all in that case? As a platinum member I think I deserve some extra attention. But as any guest I think I would expect proper food & beverage accomodations. This area needs help at the Sheraton, Augusta, Georgia.
January 20, 2012
Rated 4 out of 5 by JOHN3I COMFORT
ALL WORKED AS IT SHOULD. WASN'T HOME BUT WAS A GOOD REPLACEMENT FOR THREE DAYS.
January 26, 2014
Rated 4 out of 5 by Petaluma99 Great business hotel
Spent one night at this hotel durng our drive to Florida. The hotel is wonderful and caters to a business crowd. The Club Lounge at night is so-so, and the breakfast options are slightly better. There are two tables in the Club Lounge, so people do not hang out. The bar downstairs is lively and offers wine specials during happy hour. We drove the 15 minutes to downtown Augusta but there was not much going on. Lovely hotel that needs a better location.
January 10, 2014
Rated 2 out of 5 by Zimmerman1 Dropped the Ball a Few Times
I am a Gold Preferred SPG member and check in on 2/1/12. I stay here six or so times a year. I am fully able bodied.
I get to my room and find that I am third floor; the upper floors ( 4th and 5th) are for SPG reward members. Not sure why I was not on an upper floor, but not a huge deal as there is not that much difference in rooms at this location.
I unpack and hit the workout facility (Always much too warm in there) and get back to the room for a shower. At this point I open the bathroom door and notice that I am in a handicapped room. This means a low flow shower with a seat in the shower that takes up a third of the shower. Not what I have in mind., but too late for me to change rooms as I have already unpacked and all.
So I sit down to work and watch some TV while doing so. I discover the channel guide does not match up with the channels on the TV. So you have to surf through all the channels to find what you want. Fun stuff. Even more so when half the channels are blank.
You can do better Sheraton. There are far too many options in the Augusta rea that will not have these issues or any others for that matter.
February 1, 2012
Rated 5 out of 5 by PeggyP What A Place For a Family Emergency
My family recently lost a loved one and everyone in my family descended upon Augusta, GA. With 23 of us showing up for a funeral, the Sheraton not only found rooms for us, but also allowed us to use the restaurant into the wee hours of the morning for a wake. The next day was the funeral, and the restaurant was booked. The Sheraton's staff found my family and grieving relatives a conference room. They set up tables, and served all of us as though we were in a restaurant. Because of their efforts, my family was able to be together, to grieve together, and celebrate the wonderful life of our loved one who had passed on. Thank you Sheraton, thank you, thank you. You made a sad occasion better.
December 11, 2013