Rated 5 out of 5 by Cinci2014 Great hotel in area
The hotel is very clean and the staff is great. Responsive and very pleasant. Only detriment is the menu for room service. Limited menu but decent for what it is.
August 22, 2014
Rated 2 out of 5 by Annette83 Still one of the best options for Augusta lodging
-One very slow-working elevator for the whole hotel (staff and guests).
-Club level is not worth paying money for. The evening “hors d’oeuvres” consisted of a tray of block cheese and crackers, a hotplate of frozen eggrolls, and a platter of some sort of deli pinwheels. The three choices were laid on the counter, with zero signage explaining the mystery concoction of their makeup. No attendant was ever in the area to answer questions about it either.
-Bar service/Restaurant area- How can this hotel call the handful of casual chairs and tables surrounding the bar a steakhouse??? Although the crab appetizer had at the bar was definitely good, I could completely understand feeling ripped off for being charged steakhouse prices in a motel-breakfast nook atmosphere.
This brings me to my biggest problem with this establishment: the bartender was on point, but she was having to reign in her fellow servers (who were probably the “steakhouse” waitresses. The waitresses were unprofessional and without tact, gossiping about customers and staff issues in full earshot of the bar customers. If the bar customers were regulars and were familiar, I would have understood a bit better, but I could hear everything and I am definitely not a regular. At one point, I came to understand the (possibly alcoholism-related) plight of another customer all too familiarly because of the giggling and offensive gossip provided by one waitress to another. Wondered what they said about me as I walked away… Staff definitely needs better training on basic customer service and basic adult tact.
-SPG level appropriately recognized by front desk attendant
-Good stock of sodas and water in the club
-Room was very comfortable, clean, thoughtfully furnished, and well stocked with the standard amenities.
Overall, I would definitely recommend staying here if you’re looking for Augusta lodging, but do stay far away from the restaurant and bar.
August 17, 2014
Rated 5 out of 5 by Jimmy28 Great value
We have stayed at this hotel several times. It always meets ouer expectations.
August 14, 2014
Rated 5 out of 5 by Sstreet3 So much better than the Doubletree
Totally enjoyed my stay this week - I have already recommended you to a co-worker and I will be back in two weeks
August 7, 2014
Rated 4 out of 5 by realbballmom First time using points
This was the first time I used my SPG points and it was very easy to use. I wish that they would provide a refridgerator in the room instead of a three drawer dresser that I had no use for. Also the laundry facilities were unavailable but the lady at the front desk was able to tell me where another location was.
August 4, 2014
Rated 5 out of 5 by Michael2112 Well kept and very clean.
Everything was as it should be, clean, well kept and with excellent service.
August 4, 2014
Rated 5 out of 5 by Brantley2013 Very very nice place!
We stayed "in town" for our anniversary. As a hometown hotel, of course we had never stayed here. We are planning our next staycation here very soon!!!!
August 4, 2014
Rated 5 out of 5 by FullCodeEntertainment The only hotel I use
When I am in Augusta Ga this is the only hotel I use. I am a clean freak and this hotel not only meets my expectations, it exceeds them. I have found it to be very clean, with courteous staff and an excellent food & beverage department.
July 14, 2014