Rated 1 out of 5 by FrustratedCustomer213 Ok rooms poor organization and support
Overall the rooms and facilities were fine. Unfortunately they let themselves down in some administrative areas.
A. They stuffed up putting my SPG on multiple stays
B. They only sent me 1 receipt from 4 stays
C. Their customer service when trying to track receipts sucked and took a long time to lead nowhere.
D They were incapable of adding green choice to your room from the front desk. You had to hang something on your door which on some occasions i couldn't find within my room.
June 7, 2016
Rated 5 out of 5 by Tbubblz Enjoyable Stay
I was in Augusta for work and chose to stay at the Sheraton even though there are other hotels closer to my. I made a VERY good decision.
The food was great and the bar/restaurant staff was very helpful, which made overall stay very enjoyable.
January 15, 2016
Rated 4 out of 5 by Bstay2yrs Hotel has great features but...
I have been staying at this hotel for the last 2 years. I would like to see the elevators scrubbed clean and the smell improved. The carpet in the lobby and on each floor is warn and needs to be replaced.
September 26, 2015
Rated 2 out of 5 by sdfsa Not up to standards
We've traveled to various Sheraton properties across the country and the Augusta location by far disappointed us. From the not so friendly hotel staff to the subpar overall experience, we will not be returning as guests nor recommending to our community of friends, coworkers, or family members.
July 20, 2015
Rated 5 out of 5 by HarleyRG2011 Outstanding Ashley May
On Sunday, May 10, 2015, I booked a room for two nights at the above named hotel. I booked the room for family members who were attending to the needs of another family member who was in the Joseph M. Still Burn Center. I checked in Ms. Ashley May, which was the evening desk clerk. Ms. May was very friendly and accommodating. She saw to it that my family was upgraded to the executive floor, and given all the perks of the executive lounge. This made life much easier for my family, as they were able to get restful sleep and eat breakfast before leaving for the hospital each morning.
May 12, 2015
Rated 4 out of 5 by KGSPG Southern Hospitality
The staff was so welcoming and friendly throughout the stay. They seemed genuinely interested in us enjoying our stay.
April 28, 2015
Rated 4 out of 5 by blarmon Clean, Comfortable and Convienent Hotel
I stayed at this property for pretty much the month of December and a few weeks into January 2015. While there is nothing here over the top, the rooms were clean and modern. I enjoyed the club level snacks in the evenings although they were fairly limited. All of the staff at the hotel was very nice in my experience. The gym is tucked away past the front desk but has nice equipment and clean. It is a very small work out area and not really any equipment (only free weights and cardio). The steakhouse in the lobby is awesome. I had quite a few dinners here and enjoyed each and everyone of them. If business allows, I'd definately return to this hotel as it central to doing business in the Augusta area, close to I20 and has loads of restuarants, grocery stores etc around.
February 11, 2015
Rated 5 out of 5 by emme708 Excelled in Making Me Feel Special
As soon as I walked up to the check-in desk, I was treated like someone special. They had all my reservation info ready and were so delighted to see me and my husband. They had a room ready for us on the Club Level, and we were in our room enjoying a cup of tea within 5 minutes of entering the hotel.
February 2, 2015