Rated 4.1 out of 5 by 354
Rated 3 out of 5 Not what we expected.
Very disappointed in room location, were told we got a room with a view and balcony. Spent extra money for this and received a room overlooking roof top with lots of air cond. units. Were unable to sit outside way to noisy. Ask to move rooms within minutes of arriving and told we would get a phone call they would try. Still waiting on phone call. So much for my spending extra money on a room that I did not need for a balcony with a view.
October 20, 2014
Rated 4 out of 5 by dick82 this hotel is close to airport and good shultte servic
The hotel and staff are very accommodating they act on requests as soon as possible . The restaurant has good food and service . But now for the down side the air conditioning was set to low .If out of room had to wear jackets out side of that we enjoyed our visit
October 19, 2014
Rated 5 out of 5 by MNR1407 Staff and Service Were Excellent
The only problem I had was the mattress, when I woke up every morning my back hurt so bad it took me over two hours to get going.
October 17, 2014
Rated 4 out of 5 by Tommy2801 Unsecure
I left my room on the last day at 8a.m. to attend a meeting downstairs in the conference room and left my packed suitcase and other items in the room as checkout was not till noon. When I returned at 10:30 I found my room door propped open by the house cleaning sfaff along with other doors to other rooms down the hall but could not find a staff member. This concerns me that they would open my room and leave it unsecure ans anyone could of walked in and took whatever they wanted and I am sure I would of been told the hotel is not responsible. This really concerns me. I notified the front desk and was told they should not have done that and he would ask the housekeeping supervisor. I don't know if he did or not.
October 3, 2014
Rated 5 out of 5 by Edward68 This hotel was one of the best weve ever stayed in
We are spg gold members and was upgraded to a suite. Staying for three nights it was awesome having the extra room in a suite.
October 9, 2014
Rated 4 out of 5 by RDen Hotel service and experience has improved
I've stayed at the Sheraton in years past for Tennessee State University Homecoming weekend and each year I was very disappointed in the service and how alumni were treated. My stay this year was so much better. Hospitality at the registration desk has improved greatly. My only concern was that there was no after party on Saturday night at the hotel following the football game. It was quite out of character for a TSU Homecoming weekend, especially following a victory. I was told that there was a lack of cooperation by the hotel. Therefore, no party to be had. Event facilities for the other activities were great. I just believe that the Sheraton should be more agreeable, considering the money that we bring to the hotel at this time.
October 1, 2014
Rated 5 out of 5 by eloc Cole's
Had a great time in Nashville
October 6, 2014
Rated 3 out of 5 by cianna The hotel needs ammenities added
The hotel has no microwave or refrigerator for the room I had. Think those are items every hotel should have
October 1, 2014