Rated 3 out of 5 by Jackson745 Nice establishment but need improvement on Club Floor Benefit
We arrived late at the hotel and the staff for very nice and welcoming us. We mentioned that we are gold SPG member and asking if they will upgrade us to Club Floor and the staff said no but she went back to talk to the management if she can give us the Club Floor. The management said NO (in a different Sheraton Hotel, we usually get an upgrade to Club Floor since we are gold member). So they offer us to upgrade for about $35/day so we ok with that assuming that we have access to club floor and breakfast buffet in the morning as we have to leave early. Unfortunately, that night, there is no snack (only drinks in the fridge) so they gave us voucher for appetizer so we opted out for onion soup. They said that they have breakfast buffet, we expect to have hot breakfast (egg and sausage at least) and as we went in the morning, the only thing that is warm is oatmeal, no egg, bacon or sausage, nothing. Only oatmeal, muffins, bagels with cream cheese, and drinks. We were so disappointed and if we knew that is all that they offer in the club floor, we will not upgrade to club floor to pay $35. Our recommendation, please DO NOT upgrade to club floor if you have to pay. I really wish that we can ask for a refund for that upgrade. Hope this can help those who need to make decision for the upgrade.
November 13, 2015
Rated 5 out of 5 by Together44 Wonderful weekend
The rooms here are very spacious and comfortable! Ours was overlooking the courtyard, and it was a beautiful view! Our weekend was packed, so approximately 12 hours may have actually been spent in the room itself.
Only a couple issues, our room keys had to be reset multiple times, and the extra fees charged to our card for "incidentals". So be prepared!! They're to be credited back to our account, but we don't feel this is appropriate. When checking in the extra fees tacked on could have been relayed to us at that time rather than finding it on our bank statement.
We had a beautiful weekend! The location is perfect! Off the beaten path, but just a few miles from all local attractions.
September 7, 2015
Rated 5 out of 5 by Lisa815 Awesome Staff and Hotel
I attended a conference at the hotel and could not have been happier. The hotel was clean, comfortable, and near all the things I wanted to see. The hotel staff was very friendly and accommodating. I would be remiss if I did not personally recoginize Gay in the bar for the outstanding service she delivered each and every time I was there.
September 4, 2015
Rated 5 out of 5 by rkmclaughlin89 Awesome Staff!
My wife and I were placed here unexpectedly after our flight to our honeymoon cruise was mishandled. Needless to say we were not in the best of moods upon our arrival, however, Mrs. Sheila Martin and the staff changed all of that.
Upon our arrival Mrs. Martin apologized for our situation and made sure we had a room that was comfortable for us. After accidentally charging my card, she cleared up the mistake right away by calling my bank and taking care of it for me. Again, something she could have left up to me that she did NOT have to do. We do believe Mrs. Martin deserves the highest of praise for going above and beyond to help make our bad day an awesome one.
We had an incredibly spacious room, room service was fantastic! They even surprised my wife and I with a bottle of champagne! When we ate at the restaurant downstairs and were a little late (showed up 40 minutes before close), the staff was still happy to serve us and never once had a negative attitude about it. As someone who works in customer/food service, that is incredibly commendable.
The staff was incredibly generous, kind, responsive, and just went above and beyond. Next time we come to Nashville, we WILL be staying here.
August 18, 2015
Rated 1 out of 5 by schlanso Very thin walls, room wasn't up to expectations
We checked in and didn't spend much time checking out the room as we were going to an event downtown. When we got back I noticed that the room wasn't clean and it was very noisy. Lots of noise. Then at 2am we were woken by what my 15 yr old son thought was a woman in distress. After this went on and on he finally understood that she wasn't in distress. How embarrassing. We finally got a few hours sleep, got up around 8am to prepare to leave, when the OBVIOUS mating exploits started again next door, this time accompanied by the headboard bashing against the wall. That was enough, we left. I told the front desk clerk and all I got was an, oh...ok. Also my room charge was supposed to be only $185.75. That is what is on my invoice. But my card was charged $214.65 and they cannot tell me why. I would never recommend this hotel. I thought that being the Sheraton that it would be nice. Especially for $159 a night, $185 with taxes...good grief. And why was I charged $214?? Not happy at all.
August 2, 2015
Rated 4 out of 5 by Jay66 Excellent Service
This is the second time I have been here. While the hotel itself is a little dated, the service provided makes up for it. As a Platinum, I was given suite upgrades both times and given a few "extras" that made my stay enjoyable. Club lounge and pool area is pretty good.
Location is outside of town near the airport. It's an easy drive into downtown and to other area attractions.
I would stay here again.
July 26, 2015
Rated 5 out of 5 by shannynan73 Great hotel for Chet Atkins Appreciation Society
We really enjoyed our stay for the Chet Atkins Appreciation Society event. We were on the Club Level. Good breakfast, but closed too early on Saturday. Was over at 9:15am. Good latte machine! Would enjoy staying there again though.
July 12, 2015
Rated 5 out of 5 by MacKeaton Great value!
Clean, comfy and great customer service makes this a great choice! Easy 10-minute drive to downtown.
July 3, 2015