Rated 4 out of 5 by Patricia14 Reservations
Had an initial problem with this hotel changing our resv from using SPF points for room to charging room on SPG am ex. Had to call spg in order to get it done. Hotel gave us incorrect information.
April 15, 2014
Rated 2 out of 5 by ayeamme Poor Customer Service Responsiveness
I reserved this room out of many available in the Nashville area because of the Sheraton reputation and an indoor whirlpool. After settling in to my room, I learned the whirlpool had been drained of water and was nonfunctional. I was offered a free appetizer for my trouble. That's it. I had already eaten dinner. Appetizer of no use. I asked for other considerations and was denied. They should inform guests at checkin of nonfunctional amenities. I won't stay here again.
September 13, 2013
Rated 4 out of 5 by MrsMoose2 Eco issues and A/C
Fully support your eco/environment initiatives in not replacing linen each day; however, they should empty the wastebaskets as they are extremely small and do not hold that much and make the beds.
The temperature of the a/c was cold enough that my husband along with other men expressed being extremely uncomfortable while in their conference. Change the temperature and you change how much you pay for electricity which can save the company as well as the customer money.
August 20, 2012
Rated 4 out of 5 by Doug7373 Great location
My wife and I stayed here 1 night because we were flying out of Nashville early the next morning. The hotel is less than 5 minutes from the airport and about 15 minutes from downtown. We arrived at 8:00 and check in was quick and easy. The room was clean and comfortable and had a balcony.
If we were going to spend more than 1 night in Nashville, I would probably choose a hotel closer to downtown but if you are catching an early flight, you cannot beat this location.
August 22, 2012
Rated 5 out of 5 by Rhonda54 Beautiful inside and out
All staff was excellent. My husband was in hospital and I needed a relaxing place to stay and feel safe.
April 14, 2014
Rated 2 out of 5 by HospitalityEducators Less than expected
1. The bed near the window was very uncomfortable
2. the shower leaked consistently
3. the tub did not hold water
4. the dining room chairs in Old Hickory are worn, scratched, sink in the middle and are uncomfortable. When I mentioned this, the staff shrugged
5. Van Drivers to and from airport were very cordial and desk staff was efficient
6. I joined the Starwood program this trip, yet did not have my statement delivered
7. It is annoying to have to pay for internet access as a "special Starwood Preferred Guest"
8. I had a great deal of difficulty making my reservation within a group - I had to make 5 phone calls.
Each and every stay at a hotel contributes to one's opinion of the brand. If you look at my 8 comments above, one notes that 7 of them noted deficiencies. Great ad campaigns that do not match the experience lessen opinions of the brand of the whole.
March 5, 2012
Rated 2 out of 5 by Marjoriemaddness First Stay, Last Stay.
This hotel was impressive as we walked through the expansive lobby. Then it bombed. From check in to check out, we found the reservations and management staff to be consistently curt and disorganized. For less than half the price, I've been to MANY hotels offering lots of amenities...free wi-fi...even a free cup of coffee in the mornings...along with a professional staff...who got my bill right without the 45 minute wait!
November 16, 2012
Rated 5 out of 5 by kelgy87 Very comfortable and accomodating Hotel
The staff was very accomodating and friendly. Any issue was fixed promptly.
April 7, 2014
Rated 5 out of 5 by Markja Great Hotel in a Fun Place
Sheraton Music City is a terrific hotel when visiting Nashville. I believe that thing I liked the best was the incredibly comfortable bed. Man, I want on of those at home! My wife and I love Sheraton hotels and this one is no exception.
I liked the location because it was somewhat remote from downtown and very convenient to the airport and Grand Ole Opry,
Two staff members stood out as being above the excellent standard set by Sheraton. These folks were Sheila at the desk and Ben in the Club Suite.
Sheila has a great knowledge of the Nashville area and and is very enthusiastic when it comes to helping guests. She went out of her way at least twice to help.
Ben is a young man with a future. He has superb people skills and should be put into a customer facing role with greater responsibility. I could see him being a huge benefit to the organization in a sales position.
August 8, 2012
Rated 2 out of 5 by lward23 Dissapointed
The water source was cut off from midnight to 0600. Very inconvenient. I was not notified prior to arrival.
April 3, 2014
Rated 4 out of 5 by BuckLee12 First room assignment was horrible!
The first room we were assigned to was horrible. They called it a "suite" but it looked like a large room half filled with old and worn out furniture - and worst of all the bed was on the floor!!! We requested to be moved and they relocated us to a "normal" room. Was very disappointed that they originally tried to stick us in a very subpar room, especially since other much nicer rooms were readily available.
October 16, 2012
Rated 3 out of 5 by ACJ511 Review from ACJ
Beautiful hotel; great staff; awesome room; meeting rooms exceptional; staff were wonderful and still professional; and this was my 2nd time here in the last 1 year or so.
My room was not sound proofed enough for this type facility. Could hear giggles; sneezes; coughes; and tv next door. Anything in the hall to and from the door was like they were in my doorway.
Really, great rfacility, just too loud
October 29, 2012
Rated 4 out of 5 by Flora Room is spacious and Facility Great
Hard to find when it's dark. Ask if we could be upgraded to access the lounge, but rejected. Kinda disappointed. The room is very spacious, with a lovely balcony, but again disappointingly, it is facing the roof of a utility bldg. Not too to see. Even though we're using cash and point to redeem the nite, I think if the staff can give us a room with better view, that will make our stay more pleasant.
August 11, 2012
Rated 4 out of 5 by ML300 Good Hotel;Pet Policy Needs Improvement
Enjoyed my stay at this Sheraton. A somewhat nice hotel and staff made efforts to meet my needs. The restaurant staff was pleasant and food in the restaurant was good. Parking in the hotel parking areas are free but can be challenging especially in inclement weather, it was raining each day during my stay and the parking found was a distant walk to enter the hotel through the main lobby entrance.
THIS HOTEL ALLOWS PETS ON LEASES (LARGE AND SMALL PETS - DOGS) TO ENTER THROUGH THE MAIN LOBBY AMONG ALL OTHER GUESTS. I believe is an unhealthy, unsanitary, and inconsiderate pet policy especially to other guest who may have extreme allergies to pets; especially guests and children who are not comfortable with dogs (pets) in an open Lobby area in a hotel. I found this policy unusual, inconsiderate and not at all did I feel this was an overall Sheraton Policy as I was told by the front desk staff.
July 13, 2013
Rated 5 out of 5 by Diane58 Wonderful stay
This hotel is a must to stay in during your trip to Nashville. The staff were friendly and accommodating in meeting our needs. The rooms were extremely clean, large and the bed was most comfortable. Not only did we stay there during vacation, but my organazation held our annual conference at this hotel and everything went smoothly and the hotel met the needs of all our workshops and vendors.
August 21, 2012
Rated 5 out of 5 by Ellen47 Efficient Staff
Hotel was clean and front desk along with rest of staff was very friendly. Upon check-in, Marcus informed me our room was ready yet but took my number. Didn't have too wait more than 30 minutes which we enjoyed in the veranda area. Will definitely recommend this place as well as stay here again when in Nashville. Thanks for helping make my husband's 50th birthday celebration memorable!
September 16, 2013
Rated 4 out of 5 by Dave21 SPG Recognition
When checking in the clerk could not find my name or SPG number. I said I recieve an email from Sheraton monthly so I must be in the computer somewhere. She said well if you can find the number just call down and we will credit your account. I went to my room and looked through my old emails and found the number. Returned to the desk and the another clerk found me in the computer.
August 18, 2012
Rated 4 out of 5 by Toothbrush1 items taken from room
I was attending a conference that concluded on Saturday. I took most of my luggage to my car before my first Saturday meeting. I left my toothbrush, etc. in the bathroom to be used before I checked out. When I returned to my room at around 10 am, my room had been cleaned, and personal items were gone. I still had the key in my pocket and had not checked out. Would like them back.
November 6, 2012
Rated 4 out of 5 by MJS1972 Thankful my check-out experience was NOT my check-in experience
I was thoroughly impressed with check-in. The lady was extremely nice and professional. She was a perfect example of what an employee should be. HOWEVER, my check-out was horrible. The young man was rude, unprofessional, and did not know the difference between a credit and a debit. He was defensive, and someone I would never hire to work for me in my business.
November 13, 2012
Rated 5 out of 5 by LDR2 Great Stay
We stayed at the Sheraton Music City on 2 different occasions over the course of a week. Both stays were delightful - the staff was quite friendly, our rooms were clean and well maintained and the location was ideal for our travels.
I would definitely recommend the hotel to anyone traveling to Nashville and intend to stay there next time we are in the area.
June 14, 2012
Rated 5 out of 5 by Ctheworld Very nice breakfast buffet.
It's been years since staying at this property. I think it has improved tremendously. The service all around was great. The breakfast buffet was very nice withFresg fruits, lean meats, light croissant, and delicious grits. I think offering exchange daily room service for extra SPG points is a great idea for the guest and the environment. I will be back.
June 17, 2012
Rated 5 out of 5 by Vickie330 Extremely pleased with the facility and staff.
After traveling for 5 days and being a guest at several different hotels during the prior days, I was delighted when I drove up to the beautiful grounds at Sheraton Music City Hotel. The grandeur of this old buidling has been enhanced with vibrant lighting and openness to make you feel relaxed and pampered from the time you arrive until you depart.
September 17, 2012
Rated 2 out of 5 by Airdog72 Hotel was great all but the front desk
When I arrived at the airport I contacted the hotel at the phone bank, upon calling the phone rang for about 1 minute before anyone picked up, when the man did he advised that the shuttle would be at the stop in two mins. I proceeded straight down and saw the shuttle pulling off, When I called back the man advised that he couldn't wait any longer. It took me less than 1:30 mins to get to the stop.
Secondly After I had dinner I asked the man at the front desk what time breakfast was served in the restaurant (I being platinum had a free breakfast) the man advised that breakfast started at 6am and the shuttle left at 6:30 and I did not need to sign up for it. When I got down to checkout the next morning the lady advised that breakfast didn't start until 6:30 and the bell hop advised that I need to sign up for the shuttle.. All in all the Hotel was nice but some of the hotel staff needs to be retrained on how things work and when the restaurant opens.
October 13, 2013
Rated 5 out of 5 by AnnaJDC Wonderful experience
I was attending the National Lung Cancer Partnership Advocacy Summit from 9/13/2012 through 9/116/2012. My experience staying at the Sheraton Music City Hotel was wonderful. The staff were extremely friendly and I thoroughly enjoyed the facility. If I return to Nashville, I will definitely stay at this hotel. Keep up the great work!
September 19, 2012
Rated 3 out of 5 by Ab1mww Could do better
This hotel has a slightly jaded feeling. Whilst staff are friendly and helpful I was disappointed that the best advice I could get for hiring a car was to "take the shuttle bus to the airport and get one there".
Food: breakfast buffet was well below standard. Bar, restaurant & room service menu were the same throughout the day!
August 3, 2012
Rated 3 out of 5 by misspriss2 lForget the upgrade
I had received an email concerning 2 upgrades for $10 and $20. I responded by email and agreeded to the $10 upgrade.
According to the email a continental breakfast would be included, only to find the next morning there was none. I was told by the staff our upgrade was the view of the pool. We were not charged the upgrade.
August 22, 2012
Rated 4 out of 5 by wayne12 music city
love this hotel staff is very good met all needs quickly the only thing i was not impressed is the resturant an the service i got in it waited a long time for someone to take my order they did not refill my drink an had to ask twice for condiments i will stay in this hotel again but will not dine in their resturant
September 6, 2012
Rated 3 out of 5 by Mark5933 Needed tech upgrades
There was no wireless network in the rooms, I travel with an I pad now and could not access the internet unless I was in the lobby. There used to be a small store in the lobby with is closed now.Sheraton has spent a lot of money on making most of their hotels nicer but they forgot about these item at this hotel
November 14, 2011
Rated 5 out of 5 by alang Excellent property
This was my first stay at this property and it was an excellent experience. I took advantage of the lobby area to meet with business associates. Enjoyed both the breakfast and club floors. The staff was very friendly and courteous. I used the airport shuttle service which only took 10 minutes. Very convenient!
August 27, 2012
Rated 5 out of 5 by Nannyof8 We want to retun.
We were treated so well, and the club floor was so great, could you give us a great deal so my husband & I may return next June 8, 9, & 10th??? We are senior citizens so very much appreciated where we were placed, in 2005. We hope you can work with us on my dream to surprise my hubby. He will be 71 next year.
October 7, 2012