Rated 2 out of 5 by BrianAugust Not what was expected or promised
I booked a Club Room for my four day stay recently. I was a bit surprised that the Club floor was being renovated and that rugs, furniture, etc. were strewn about the hallways without any notification and without any effort by hotel staff to even acknowledge the inconvenience created by the mess. Because of the renovation, I was also placed the furthest from the Club Room, which made it very inconvenient to visit the Club Room due to the hotel size, and, even more troubling, I was notified that the Club Room was closed on the weekend. I've traveled a lot in my life and stayed at many hotel brands and found my stay to be somewhat of a bait and switch -- no notification of remodeling, no use of the Club Room on weekends, etc. I've never responded to one of these surveys before so I am not a complainer, but my experience was not the traditional experience of a Starwood hotel.
September 2, 2014
Rated 5 out of 5 by tracy67 Best Pet Friendly Hotel EVER
I have been to several "pet friendly" hotels with my Golden Retriever and Siamese cat over the past few years. This hotel is by far has the nicest accommodations, the friendliest staff, and the easiest of pet policies...no deposits, no extra fees. You couldn't ask for more...oh, and I did I mention the location is right off I-40, so convenient! I will be staying here from now on!! Thank you soooo much Sheraton Music City Hotel! You ROCK!
December 28, 2012
Rated 5 out of 5 by Vermonter Exceeded my expectations
This hotel surprised me, and exceeded my expectations.
Food quality in the restaurants was very high, I did not expect it to meet the superior standards that it did.
My room was lovely, and very clean. The hotel staff was quite friendly and helpful. The hotel's location is simultaneously superb and terrible: if you have a meeting and want to be near the airport, it doesn't get any better than this. OTOH, if you want to see downtown Nashville, it's a $30 cab ride each way. Knowing this in advance is important to any decision you might have about this hotel.
January 15, 2012
Rated 5 out of 5 by James65656565 Almost a 10 SStar
Had a great experience here over Labor day weekend 2014 and all I can say is awesome. The staff, the transportation the amenities awesome. Direct tv thumbs down
September 1, 2014
Rated 4 out of 5 by Knox16 Typical
Staff very friendly and helpful. Club lounge small and uncomfortable chairs. more like stools Not meant for people to relax there. Lounge food is average and not special. No sauce for chicken wings Again nice staff who got the USA Today which was missing from lounge. Should have Wall Street Journal too along with Tennessean which is local paper
August 30, 2014
Rated 1 out of 5 by kicknit01 falling apart
The hotel needs work. The bathroom had mold on the ceiling. My A/C cover randomly flopped off at midnight and made a loud noise waking people up on the floor. The ice machine on the floor also didn't work. The indoor pool had a hot tub, but you could visibly see mold on the drainage area.
August 29, 2014
Rated 4 out of 5 by AC00712 staff was unavailable
longest wait times I've ever experienced trying to call someone at the front desk. At one point I timed it and it was 7 minutes of ringing before anyone picked up. Ridiculous.
August 29, 2014
Rated 5 out of 5 by Turf Welcome Break
We were on a road trip to take our youngest (and last) son off to his Freshman year in college. This was our stop-over for the trip from Kansas City to South Carolina. From the moment we arrived we were treated like royalty (although my wife thought it was more like the Kardashians). Whatever we needed was responded to with no problem. From the desk staff to the doorman to the maid service, it was by far our best experience at a Starwood property and I stay in these properties weekly for business. Thanks to all and I only regret I don't have any names to send a shout-out specifically,
August 18, 2014
Rated 5 out of 5 by Peggy317 Nashville Getaway
We had a great stay in Nashville. The front desk people were very friendly and could not be more helpful. The bedding was extremely comfortable. Breakfast buffet was delicious and servers were great. The pool area was very comfortable and loved the balcony. Would definitely stay again. Great weekend all around.
July 28, 2014
Rated 5 out of 5 by Gretchen08 Wonderful Weekend Getaway
My girlfriends and I came to Nashville for a relaxing and fun filled girls weekend. Your hotel definitely made our stay very enjoyable. You guys have a terrific facility and the staff was always quick to assist. There was no Diet Dr Pepper on the grounds but I will let you guys slide on that one. LOL!
The thing that made the trip amazing was the shuttle service. It was very accommodating! It left on time and was very reasonably priced. It also picked you back up in a safe, central location and the driver (Donovan) was great.
We will be sure an stay with you guys again soon.
August 14, 2014
Rated 2 out of 5 by Lamer more accomodations at cheaper hotels
Check in was at 3pm i wasn't allowed to check in until 5pm. I was told there were refrigerators in the rooms when I made the reservation. I arrived and was told only the suites had refrigerators. The "club" upgrade wasn't worth the price. The upgrade allowed you access to a "club room" that had complimentary food. The food was terrible. Because of the layout of the hotel any room that faced the pool had an echoing effect to anyone who was in the pool or on their balcony's that would keep you up all night. The rooms had very little soundproofing. I could hear my neighbors conversations. I've stayed in hotels half the price that provided refrigerators in the rooms, a full complimentary breakfast and quiet rooms.
May 30, 2012
Rated 5 out of 5 by Louise61 This hotel exceeded our expectations!
We began an 8 day road trip to Georgia and onto Florida by reserving two rooms at the Music City Sheraton in Nashville for our first night away. We were so impressed we decided to return to stay again on our very last night.
First of all the beautiful entrance, the layout, the open airiness of the lobby made us feel like royalty. The rooms were beautiful & spacious with lovely views of the courtyard and pool & comfy beds. As SPG gold members we were treated with incredible favor and made to feel very very welcome. The staff was top notch as was our stay.
November 9, 2011
Rated 4 out of 5 by jwb1 Short stay
Was only there for the sleep. Did not have an opportunity to use any of the hotel facilities or restaurants
August 23, 2014
Rated 5 out of 5 by Boog49 Great Food
The Breakfast Buffet was the best
July 23, 2014
Rated 3 out of 5 by WLR61 Housekeeping staff average at best.
The staff and facilities were good for our event, but our room was not clean. There was a big hair and lint ball that was in front of the closet doors when we arrived and I left it there to see if the housekeeping staff removed it. It was there three days later when we departed. It is not like it was small either, at least three inches in diameter. The linens also had a funky smell.
August 18, 2014
Rated 5 out of 5 by henry9299 Beautiful hotel, good features too!
We had to wait until 3:30 to gain access to our room. The front desk person instructed us to use the stairs to the right of the front desk to get to our room. This was difficult as I had to lift my heavy bag up each step. Later we discovered if we had been sent the correct way we could use a ramp and come closer to our room as well. The pool and all other factors of this hotel were great!
August 17, 2014
Rated 5 out of 5 by JoAnn2940 This hotel is awsome! Service fabulous!
This hotel rates as the best hotel I have ever stayed in! I have stayed in All of the nicest ones in most major cities! Honestly from Susan who made our reservations to Sheila at the front desk, Danny & Larry who helped us with our keys , everyone could not have been more helpful, polite, friendly or attentive! 3 different times someone checked to make sure we had a refrigerator! The hotel is gorgeous, intimate, has a beautiful pool, balconies,lobby & piano bar! Food was very good. Rooms clean, nice size , quite with comfortable beds!!! You just can not find a better,more lovely place to stay! This staff knows how to make you feel spoiled! Good
Ol southern hospitality! Thank you for a wonderful 3 nights for a ladies week-end in a fun & beautiful city! We will be back for sure!
August 12, 2014
Rated 1 out of 5 by SAMOJones Pet friendly hotel???? I don't think so
On the 2nd day of our stay, I received a call that my dog was disturbing other guests. We had just gotten back to the hotel after an afternoon out. I told her that I thought this was a pet friendly hotel and she stated pets couldn't be left alone. How does that help when you go on vacation in the warmer months and can't take pets to restaurants etc. She then said that she saw I failed to sign a pet waiver. How can I fail to sign something that I don't even know exists. I can't do their job for them. Needless to say, I ended up getting a pet sitter for the next day. You can hear every sound made, so I wouldn't recommend bringing your pet to this "Pet friendly" hotel.
April 21, 2014
Rated 5 out of 5 by mona3 This hotel was very nice
Very friendly staff, comfortable rooms, food was great. Would recommend staying there.
August 19, 2014
Rated 5 out of 5 by Jzzzz1 Everything was wonderful.
The shuttle service was wonderful. All the employees were friendly.
August 19, 2014
Rated 5 out of 5 by marywe Wonderful Experience
Our stay at Sheraton Music City was very nice.
Staff was very friendly, helpful and knowledgeable. Our room was very clean and well furnished. It would have been nice to have a second luggage stand.
Even though this property is near the airport, we were not disturbed by aircraft noise.
The only thing that was a little disappointing is that we requested a king bed, but were given 2 double beds.
We would definitely recommend this hotel to anyone and would stay there again.
June 23, 2014
Rated 5 out of 5 by pamela19 Question about curtains
I was confused the room had only sheer curtains as the main curtains and the darken curtain were only on the side. So we felt we lacked privacy as we could see clearly across the hotel to the other side. Can you explain. You couldn't change your clothes in the room without exposure
April 22, 2012
Rated 3 out of 5 by JT987654321 Needs improvement
Hotel is run down needs upgrades
August 16, 2014
Rated 5 out of 5 by st328 One issue
The person at the front desk who checked me out was not accommodating. I was part of part of the master list of the AME Church. I was troubled that with all the business we have given the sheraton he didn't mind charging us a fee for my checking out. He was not kind about it and wasn't concerned about our organization. His policy was correct but his attitude was sarcastic. Not a good look for a great corporation.
June 27, 2014
Rated 5 out of 5 by NoMoney Great Southern Comfort Hotel
I have visited this hotel over 20 times in the past 5 years and have never had a bad experience. The staff always make my stay very pleasant. The room size is larger than normal so there's pleanty of room to stretch :-).
April 10, 2012
Rated 5 out of 5 by JoAnonymous Lovely property
This is a beautiful and relaxing place to stay (as long as you have transportation).
August 14, 2014
Rated 5 out of 5 by Bob2771 This hotel is out of the ordinary
This hotel is set off the beaten path into its own little world. Close to the airport, but surprisingly not annoying. Very nice pool area with a large adjoining patio area that has ample seating & tables & trees/shrubs. The staff is very friendly and accommodating. The foyer area is large and nicely decorated. the food is good. The Club Lounge is OK - I've seen better, and not as good. I have stayed at over 30 SPG properties. As an SPG Platinum member, this is one of my favorite hotels. A relaxing & spacious & nicely decorated hotel.
August 2, 2014
Rated 5 out of 5 by flygirl31 Almost "cash cab"
Ok, the hotel is very nice...the bar, the restaurant , the pool...but the evening van driver takes the prize. He hosted a trivia game complete with hilarious emcee-ing. Normally, I'm not a fan of the van ride...too much of a backseat driver but that's a personal problem!...but this ride was easy, breezy and lots of fun! Thanks for a good time.
June 25, 2014
Rated 4 out of 5 by JSV53 stay
The room and bed are great! The noise outside by the pool needs to have a curfew out of respect for guests.
Also, please inquire if a reservation is for a batchelorette party and some how place them in rooms so guests are not awakened at 3 am by the girls gone wild!!!
August 11, 2014
Rated 4 out of 5 by para22 It was a little bit of heaven
The bed was like sleeping on a cloud, i loved it. the indoor pool open alnight was great too. Nolan at the front door was very helpful in planning my day and getting me where i wanted to go thanks for everything. I wish they would of had more info about activities going on. More info on line dancing.
August 10, 2014