Rated 5 out of 5 by Jami Beautiful hotel
Southern Charm and hospitality
November 27, 2011
Rated 5 out of 5 by Edward68 This hotel was one of the best weve ever stayed in
We are spg gold members and was upgraded to a suite. Staying for three nights it was awesome having the extra room in a suite.
October 9, 2014
Rated 2 out of 5 by RobertS Front desk policies annoying
As a Platinum member of Starwood, I was happy when they told me I had been upgraded to a Jr. Suite. Then they told me it wasn't clean. As it was only 1PM I said I would wait and they could call me when it was ready. Two hours later (at 3PM check-in time), I hadn't gotten a phone call and was sitting in the bar working. I decided to check-in again. I was told excitedly that I had been upgraded to a Jr. Suite, then I was told it wasn't clean yet...
At this point I get a little upset. What in the world had you been doing for the last two hours? Could you not prioritize the cleaning so one of your customers who was WAITING could have their room? In the future I would recommend them checking if the room is available before gushing about an upgrade. I wouldn't have been upset, and I wouldn't have wasted two hours of my day. So I wound up with a standard room on the "Club Level" because I wasn't going to wait any longer for the suite.
Later I stopped by to get a bottle of water from the little store and there were two ladies checking in. Both had reserved a king size bed, and both wound up with 2 full size beds and they were not happy about it. So it seems to be a common problem.
The room itself is fine, except the bathroom is outdated and small.
The hotel is also a ways from downtown Nashville, if you have a rental car it isn't bad except finding parking but a cab would be ~$25
January 21, 2013
Rated 1 out of 5 by kipster Over Rated!!
We made reservations using the toll free number. We where looking for specific things since this was a romantic get-a-way. We thought this was the right Hotel. We arrived to early to check in (1 hour time difference). Check in time was at 3 so we went to go get a bit to eat. We returned at 3 and still our room was not ready. We finally got in our room at 4. We paid the extra for a Club room so we would have a lounge on our floor so we wouldn't have to go up and down to go to the bar. We went to check out the lounge after we got settled in and we were very disappointed. This lounge was just a small room with a tv and some chairs with sodas and water. We were told when we reserved the hotel that this was a bar lounge with free drinks and appetizers (not true at all). After talking to staff about what we where promised they gave us 4 free drink cards for the main bar. We went to use them and were told that all we could get with these were house wine and beer (what a let down, my wife drinks sweet wines and they don't have those on the house wine list and I don't drink beer). After returning to room for the night we were surprised of how paper thin the walls are. On one side we had a couple having a romantic get-a-way (if you know what i mean) and on the other side we had a dog that barked all night and out our balcony was the court yard with a lot of drunks being real load. I could go on and on but i think you all get the picture. On a good note the beds are very comfortable.
February 17, 2013
Rated 3 out of 5 by Sheri80 Not the best experience
My room was on the first floor. Had to drag my suitcase up a flight of stairs. No elevator. The room location was right by those stairs so all evening and through the night you heard people in the hall. Second night was a big event and at all hours people were yelling, running up and down the hall.
Beds were bad. Like slipping in a nest. No support.
Also could hear traffic all night.
September 29, 2014
Rated 5 out of 5 by Danny45 Comfort, music and a great hotel staff!
We have attended the Chet Atkins Appreciation Society event for a number of years and always stay at the Sheraton. Although this year the hotel was booked to capacity and quite a number of people were trying to check in at the same time, the front desk staff were very friendly and helpful and immediately acknowledged our SPG level. The room was very clean and comfortable. We elected not to use housekeeping in lieu of starpoints but each day the housekeeper asked us in hallway if we needed anything.
We plan to stay in another Sheraton in California next month and hope it is as an enjoyable experience as this trip was.
July 13, 2014
Rated 5 out of 5 by eloc Cole's
Had a great time in Nashville
October 6, 2014
Rated 5 out of 5 by Turf Welcome Break
We were on a road trip to take our youngest (and last) son off to his Freshman year in college. This was our stop-over for the trip from Kansas City to South Carolina. From the moment we arrived we were treated like royalty (although my wife thought it was more like the Kardashians). Whatever we needed was responded to with no problem. From the desk staff to the doorman to the maid service, it was by far our best experience at a Starwood property and I stay in these properties weekly for business. Thanks to all and I only regret I don't have any names to send a shout-out specifically,
August 18, 2014
Rated 5 out of 5 by JulieBar Sheraton Music City Does It Again
As usual our stay at the Sheraton Music City Hotel in Nashville Tennessee was a wonderful experience! Our room was clean and comfortable as always. The hotel is located in a nice area convenient to local attractions. Not that we needed to leave as they have everything we need right here, but it is nice to check out the local hot spots for dining and shopping - Experiencing the local faire is a must when in Nashville.
The gym - what a great way to jump start the day and pools - a wonderful relaxing cool down after a hard day running about town. All the staff from the front desk to the maids are friendly and helpful. Thank you Sheraton Staff for a great stay! We will be back!
July 7, 2014
Rated 5 out of 5 by OSplendor Superb experience
My experience at the Sheraton Music City location can be summed up as "superb". My room was clean, comfortable and had a great view. The check-in staff was prompt and courteous. One of the things I liked best was that the parking was FREE!!! I split my stay between the Sheraton and another hotel in the area because I purchased the Sheraton through a Groupon special and had already paid for one night at another hotel. At the time I did not realize I could have stayed 3 nights on the Groupon. I wish I had because the other hotel charged for parking and simply was not worth the money I paid to stay there. Great Job Sheraton Music City! I'd definitely stay here again.
October 2, 2012
Rated 3 out of 5 by cianna The hotel needs ammenities added
The hotel has no microwave or refrigerator for the room I had. Think those are items every hotel should have
October 1, 2014
Rated 4 out of 5 by Nana4 Check out needs attention
I was unable to view my bill the morning I was preparing to leave so I called the desk and was informed that a copy of my charges had been emailed to me. I checked my phone and found no email.
I went to the desk and once again was told the charges had been emailed to my cell phone.
I handed my phone to the desk clerk and asked that they show me where this email was located. Not everyone is into this day of tech. Please remember your senior guest may not be up to date on the latest tech.
By the way when I got home and searched for the email it was in my spam mail. Not a good idea
Your front desk person was helpful but I don't think he realized the added stress this put on me.
June 23, 2014
Rated 5 out of 5 by Gretchen08 Wonderful Weekend Getaway
My girlfriends and I came to Nashville for a relaxing and fun filled girls weekend. Your hotel definitely made our stay very enjoyable. You guys have a terrific facility and the staff was always quick to assist. There was no Diet Dr Pepper on the grounds but I will let you guys slide on that one. LOL!
The thing that made the trip amazing was the shuttle service. It was very accommodating! It left on time and was very reasonably priced. It also picked you back up in a safe, central location and the driver (Donovan) was great.
We will be sure an stay with you guys again soon.
August 14, 2014
Rated 4 out of 5 by Nupe Stay at the Music Sheraton
Decent hotel but the rooms needs an update
September 29, 2014
Rated 4 out of 5 by Kimmiemae777 Responsible Pet Owners
This hotel is a lovely pet friendly hotel that offers many amenities to guests who travel with their pets. We often travel with our Morkie Puppy and were delighted with the puppy attention we were given here. The only thing we were extremely dsappointed in was the fact that other dog owners who had the luxury of stating at this hotel with their pet during the holiday season did not feel the need to pick up after their pets - there was dog feces everywhere! If youare responsible enough and love your pet enough to travle with them please respect the grounds where the puppies do their business and pick up after them, this gives a better chance of hotels remaining pet friendly.
December 29, 2012
Rated 4 out of 5 by GrandDad Check In
On arriving, there was one couple ahead of me in line. There was two employee's at the counter. Chad was checking in the couple ahead of me. The young lady with reddish hair was on her cell phone and never made an ofter to assist or check me in. Chad did a great job when I got to the counter.
September 22, 2014
Rated 3 out of 5 by Kev18 Great stay, with some improvement
My family arrived at the hotel on the first leg of our 3000 trip. Upon entering the hotel we felt relaxed and comfortable. Staff was A++. They were very attentive and helpful. Upon entering the room, we found a used mens sock on the floor at the bottom of one of the beds, that house keeping had not removed. We also found the bed sheets around the base of both queen beds were covered in yellow stains. It was a huge turn off and really grose. Both issues were brought to the attention of the staff, and it was addressed immediately and appropriately. Other than the 3 sanitary issues, the hotel it self is great, we enjoyed the pool facilities and the in house restaurant was top notch. We will stay again.
July 9, 2014
Rated 5 out of 5 by DocApril Great conference site
I attended a two-day conference which was very well organized from all standpoints. Food was delicious and healthy. Breaks also were nutritious, in spite of its proximity to the airport, the noise of planes was not disruptive. And I liked the option of no maid service to be environmentally responsible. I have always thought it wasteful to change linens on a daily basis.
September 14, 2014
Rated 5 out of 5 by pk8489 The ONLY place I'd stay!
SMC is like my home away from home. The staff make you feel like you've arrived at home; they make you feel like you are the most important guest they've had all year-on every stay. I love this hotel-it is warm and inviting, the rooms are always well maintained, and the hotel maids welcome you each day like family. This trip my stay was in the Andrew Jackson Suite-so lovely! This hotel is my answer to any kind of travel to Nashville.
August 1, 2012
Rated 3 out of 5 by DONT A simple call back
My wife left a hand written mothers day card in the room. We called about 30 minutes after we left and spoke to the operator which sent me to the lost and found(housekeeping)to leave a message. I left a clear message and repeated it twice. NOTHING....So next day i called back AGAIN and left another message...GUESS WHAT not one call back and on this message i asked if they would PLEASE call me back either way just so I would know. I believe in business you should return the CUSTOMERS calls. For that reason i would give them the same respect that they have given me.NONE. I WONT BE BACK THANKS
May 17, 2012
Rated 5 out of 5 by EUGENE41 Military Ball
We stayed here for my wife's Military Ball. The room was clean and comfortable. The staff were polite and attentive. They made are stay very enjoyable and we will definitely be coming back. They rate was great for Nashville, TN. Shuttle services were provided to downtown. Hotel was beautiful, quiet and relaxing even though there were multiple events going on.
September 9, 2014
Rated 5 out of 5 by Bob2771 This hotel is out of the ordinary
This hotel is set off the beaten path into its own little world. Close to the airport, but surprisingly not annoying. Very nice pool area with a large adjoining patio area that has ample seating & tables & trees/shrubs. The staff is very friendly and accommodating. The foyer area is large and nicely decorated. the food is good. The Club Lounge is OK - I've seen better, and not as good. I have stayed at over 30 SPG properties. As an SPG Platinum member, this is one of my favorite hotels. A relaxing & spacious & nicely decorated hotel.
August 2, 2014
Rated 5 out of 5 by derush08 Love the Hotel
This has been the 2nd or 3rd time I've stayed here, love the reception all the staff gives, the room, and the bluebird plate!
December 10, 2012
Rated 2 out of 5 by BrianAugust Not what was expected or promised
I booked a Club Room for my four day stay recently. I was a bit surprised that the Club floor was being renovated and that rugs, furniture, etc. were strewn about the hallways without any notification and without any effort by hotel staff to even acknowledge the inconvenience created by the mess. Because of the renovation, I was also placed the furthest from the Club Room, which made it very inconvenient to visit the Club Room due to the hotel size, and, even more troubling, I was notified that the Club Room was closed on the weekend. I've traveled a lot in my life and stayed at many hotel brands and found my stay to be somewhat of a bait and switch -- no notification of remodeling, no use of the Club Room on weekends, etc. I've never responded to one of these surveys before so I am not a complainer, but my experience was not the traditional experience of a Starwood hotel.
September 2, 2014
Rated 3 out of 5 by Lauren71 Expected more for the price
The Room: No refrigerator or microwave. Coffee supplies were not adequate for even one morning. A previous guest had spilled syrup on the carpet next to the bed and on the table between the two chairs and housekeeping didn't clean it up. There was also a thick layer of dust on the phone and some lamp bases. Two of my traveling colleagues said they had bath robes in their rooms. I didn't.
The Food: It was OK, but for the price I expected much better. The servers were great.
Front Desk Staff: My room key quit working 4 times within 24 hrs. I was not happy. Each time the staff handled it great, except once. Of course, it is that one time that stands out the most. The girl escalated my frustration instead of apologizing.
June 24, 2014
Rated 5 out of 5 by JoAnn2940 This hotel is awsome! Service fabulous!
This hotel rates as the best hotel I have ever stayed in! I have stayed in All of the nicest ones in most major cities! Honestly from Susan who made our reservations to Sheila at the front desk, Danny & Larry who helped us with our keys , everyone could not have been more helpful, polite, friendly or attentive! 3 different times someone checked to make sure we had a refrigerator! The hotel is gorgeous, intimate, has a beautiful pool, balconies,lobby & piano bar! Food was very good. Rooms clean, nice size , quite with comfortable beds!!! You just can not find a better,more lovely place to stay! This staff knows how to make you feel spoiled! Good
Ol southern hospitality! Thank you for a wonderful 3 nights for a ladies week-end in a fun & beautiful city! We will be back for sure!
August 12, 2014
Rated 5 out of 5 by JnJules4PSU SHeraton Music City
Great weekend; Dallas Cowboys in town; busy but staff took care of everyone. Close to everything and quiet.
September 15, 2014
Rated 4 out of 5 by Knox16 Good staff Club lounge needs help
Staff are excellent and try to assist. Hotel is normal Sheraton. Club lounge is too small and outside patio overlooks air conditioning units on a roof. Local newspaper, Tennessean, is not available except for sale.
September 9, 2014
Rated 4 out of 5 by Johnny23 Great hotel, very relaxing rooms
We really had a nice experience at this hotel over a 4 day period. The staff was pretty friendly and the rooms and beds were quite comfortable. We upgraded to the Club Floor level and highly recommend it as the rooms are larger and there is a free breakfast during the weekday mornings and 24 access to water and coffee in the Club Lounge. That was really nice for us. Our only complaint was in the fitness center locker room bathroom of which we found there were no chairs or benches to sit and dress after using the shower. Pretty difficult for elderly people who take swim/exercise classes there that we saw. But overall, we will certainly return and have already told others of the hotel and of our positive experience.
March 8, 2013
Rated 5 out of 5 by Connie005 Sheraton Music City
We have stayed at many fine hotels around the Nashville area, but the Sheraton Music City is our favorite by far. The ambiance of the lovely lobby, the courtesy and professionalism of the staff, the cleanliness and comfort of the rooms, and all the little extras like wi-fi, lobby bar, indoor and outdoor pools,exercise room, the courtyard, breakfast buffet, and free morning newspaper. They always run special room rates too. The proximity to the Briley Parkway makes it easy to get to anywhere we want to go in Nashville. It just feels like my family's home away from home!
August 22, 2012