Rated 3 out of 5 by AngieAlpharetta Not worth the money
Very disappointed, this hotel is not worth the higher price tag. It's a bit of an older hotel and needs some updating. You have to pay extra for internet. They put us in a handicap accessible room with no refrigerator. The ice machine was way far away and the ice bucket was ridiculously small.
I booked online, but later found out there was a discounted group rate for the event I was attending. We called to see if they could give us the discounted rate and they would not. We are even signed up for their "preferred" program... oh well.
May 7, 2014
Rated 5 out of 5 by Tugnuts69 Business Trip
Great hotel! Made me feel at home!!!!!
July 22, 2014
Rated 5 out of 5 by SMCJuly2014 Week Long Conference
I was fortunate to attend a week long conference at the Sheraton Music City in Nashville this past week. The facilities were great and the customer service was excellent. I will stay at this same location during next years convention.
Thanks for a great experience.
July 14, 2014
Rated 5 out of 5 by RobBase Comfort
The bedding and pillows are remarkable!!!
July 21, 2014
Rated 5 out of 5 by FletchN Great Choice
Friendly staff, large comfortable rooms, free airport shuttle and plenty of amenities. Highly recommended.
July 19, 2013
Rated 4 out of 5 by Okray A Better Than OK Stay
The room, bar and bar food and drink were what we expect from the Starwood name. Front Desk service was not so good. The manager on duty when we checked in seemed more interested in finding out what time we would be leaving - presumably to have the room quickly turned over. No personal "Starwood" greeting was forthcoming and as far as access to the Club Floor, we were told "Only Platinum Members". We have always had this access (we're Gold members) at other Starwood properties). Just seemed kind of cheap. Attractive and nicely laid out hotel.
April 10, 2014
Rated 5 out of 5 by amber7979 Amazing staff and beatiful public areas
I got a room at this hotel as a gift for my Dad and Step Mom for four nights. I have stayed at Starwood properties quite a bit, so I figured he wouldn't be disappointed. However, I was a tiny bit concerned that this hotel wouldn't be as great since it wasn't as expensive / was a lower category than ones that I have typically stayed at. I was pleasantly surprised when he called to tell me how beautiful the public areas of the hotel were and how well he had been treated.
He went on and on about how friendly the staff was and all the little extra perks that he was able to cash in on because of my preferred status.
Based on his feedback and pictures I would definitely recommend this hotel or stay there myself if I am ever in the area.
December 7, 2012
Rated 3 out of 5 by SSO720 Not like last year
Had a great experience there last year but this year left me wanting better. Was told by booking agent to expect an upgrade, but this didn't happen. Food and drinks in restaurant and bar were very expensive and below par
July 13, 2014
Rated 1 out of 5 by AmyH74 Absolute Nightmare!
I should have trusted my gut on this one. We had just come from another property in the area that was undergoing MAJOR construction and found this hotel. I got to the room which was extremely dated, think mauve and wallpaper borders, but spacious so we went for it. I went down to help my husband unload the bags and we went to grab a bite to eat. As we went down the stairwell, we had to dodge dog feces. Lots of feces that had been there a while. Doesn't anyone check these common areas and clean? We came back through another entrance with our food and this hallway smelled like someone had been smoking in them for years and the elevator smelled like BO. As we got to our door, we found out that our keys didn't work. The hotel layout is horrible and you can only get to the front dest by walking all the way around the hotel and we were at the end of the line. I called the front desk and asked them to bring me a new card, food is gettting cold, hallways still smell like ashtray. The manager gets on the phone and says they need to swipe my credit card again. Well, come let me in so I can eat and we can do that after. Finally, 15-20 minutes later she finally showed up. Food is cold, I am hot and she is less than apologetic. Finally, she tells me there is no need to swipe the card again (well then why did we have to go through 25 minutes of nonsense and a now have to eat cold food)?! We went back into our room, ate and went to bed. Then the planes start. Oh wonderful, right at the end of the flight pattern. Planes ALL NIGHT LONG accompanied by the highway traffic buzzing along. Worst night of sleep ever and tnd the bed was like sleeping on pavement. I've had a better night sleep sleeping on an air mattress. Left the following morning as you could not have paid me to stay another night. If you're thinking about staying here, please reconsider. There are so many better options in this area.
July 25, 2014
Rated 5 out of 5 by BUSH008 Wonderful Hotel & Staff
5 STARS for their top quality responsiveness & care from their employees (Loren & Brenda)! The entire property is extremely well maintained and lovely!
It will remain my preferred hotel for future visits to Nashville.
July 11, 2014
Rated 4 out of 5 by dwilli14 A little disappointed
I booked our room over the phone with Starwood. We wanted a relaxing, romantic getaway, because my husband had been working non-stop. Though the lady on the phone told me that she didn't show any king rooms available, she assured me that one would be available upon check-in. I even made sure to ask again before hanging up, "Are you positive we'll have a king room?", and she said yes. However, when we checked in, we were told there were no king rooms available. While I understood that they were full, I don't understand why I was told we would have a king. I paid for both nights in full at check in, and even though the total was less than what I had been told on the phone, I just assumed it was because we were getting two doubles instead of a king. But when we checked out, I was told that I still owed $53 because the girl at check in made a mathematical error. I know that everyone makes mistakes, but this just made everything more frustrating. On a more positive note, we ordered room service the first night and the food and service were wonderful! The man that took my order and brought our food was so nice and helpful! Housekeeping was also great.
July 13, 2014
Rated 5 out of 5 by Knox16 Nice stay
treated me well. Vast improvement from last time and happy to return club Lounge was nice
July 15, 2014
Rated 2 out of 5 by OverbilledCustomer Billing Problem
I arrived at this hotel on Wed. July 2. I had a prepaid reservation which means I paid the full amount for my 4 nights back in April (2014). When I arrived and checked in on July 2,my credit card was charged a $311 deposit. This was almost the full amount of my stay. When I questioned this I was told this deposit amount was based upon the full amount of the room rate. The desk was very busy, I was told the credit card hold would drop off and so I did not push the issue at that time. When I checked out on July 6, I was told the deposit would drop off. As of July 7, it had not dropped off an I called again. I called again and was told by someone in accounting that this was a "glitch" in the system and I should not have been charged that deposit amount. Matters were made worse because the pending charge went away on my credit card account, but the amount of the credit authorization for the deposit was not credited back. Today, July 10, the $311 in credit authorization reappeared on my american express card. This was a tremendous inconvenience. Be sure to check your bills and cards carefully -
July 10, 2014
Rated 4 out of 5 by Jdarrin Memorial Day
I stayed in this hotel the first time on my wedding night because they offered free shuttle to the airport and free parking. We were upgraded to a suite when we told the front desk we had just gotten Married.
This time we stayed in a courtyard room and it was a spacious room with a beautiful view of the courtyard. The staff was helpful and friendly but their was a bout a 1 hour period when we couldn't get an answer at the front desk.
This hotel is a good value for the location.
May 27, 2014
Rated 1 out of 5 by Custer22 Excellent stay, too short
I stayed here after driving cross country in a 26 foot truck with my daughter. The night before my flight home I stayed here, my other choice was the floor of my daughter's apartment! I had a wonderful king sized bed in a large room with a patio that led out to the pool area. The bed was extremely comfortable had a great night's sleep. I'm only sorry I couldn't stay longer to enjoy the amenities available.
In the morning I had an easy shuttle ride to the airport. Thank you for a great stay, hope to return when I visit my daughter again.
September 8, 2012
Rated 4 out of 5 by Mike6972 Nashville, Sheraton Music City
Really good Hotel, location is close to airport, Great feel and layout. Just a few miles to a great mall and opry land
July 11, 2014
Rated 3 out of 5 by Lambchop1 Food
Awful. Need to improve!!!
July 13, 2014
Rated 5 out of 5 by janeyb Highly recommend the Sheraton Music City.
This hotel is only minutes from the Grand Ole Opry and Opry Mills. My favorite feature was the private balcony overlooking the courtyard and pool. The room was very clean, updated, and the bed was comfortable. The staff were accommodating with any requests. We would absolutely stay here again.
June 30, 2014
Rated 2 out of 5 by mmc13 Wirtgen America
Overall hotel is nice it seems getting the corporate rate with in two weeks of staying is very difficult and the service at the bar area and prices for drinks is outrageous.
I don't think it is as much the servers issue as it is the layout and limited space around the bar.
Maybe a larger bar is needed
June 28, 2014
Rated 5 out of 5 by kurt45 great hotel-friendly staff
I'm there annually for a conference. The staff takes great care of us. The hotel does great at providing extra services and clean/functional facilities. Thanks.
July 7, 2014
Rated 5 out of 5 by Glory4 General Board
I enjoyed my stay at this hotel for my meeting that took place during the week of 6/22-6/26.
Everything in the room was clean. My meeting rooms were very convenient to my hotel room. Loading and unloading luggage was also very convenient.
July 2, 2014
Rated 2 out of 5 by Sandy97 Room was very clean!
Was not happy that I stayed at this hotel 2 weekends in a row and requested to be by our friends. Even had to call and give them my friends confirm #'s. When I checked in they didn't have me by my friends. Same floor but opposite sides of the hotel. Was very disappointed! I had majority of my team stay here both weekends. This hotel was out of the way for us but heard it was a nice place. Don't know if I would stay again due to spending almost 400.00 and having all my friends stay here and not getting what I was promised.
March 5, 2012
Rated 5 out of 5 by Parci24 Amazing
Our experience was wonderful. The staff was so friendly and met all our needs. The hotel was kept very clean and neat.
July 7, 2014
Rated 4 out of 5 by BobAshley5686 Hotel has great rooms and conference rooms
the hotel meets your needs for comfort
July 8, 2014
Rated 5 out of 5 by MGP4 This was an excellent and comfortable experience.
I enjoyed every moment of my stay. Staff was cordial and took care of every request without complaint. The shuttle to various locations in the area was an added bonus.
July 2, 2014
Rated 5 out of 5 by sobercharlie Great Hotel
Always 1st class.Would highly recommend.
July 7, 2014
Rated 4 out of 5 by layne12gun One of the Best
I cannot say enough about this hotel. Very confortable and user friendly rooms. Great staff who were there to make sure the stay was as pleasureable as possible. Loved the GREEN bennifit plan and use it daily. The club rewards floor was very nice Great breakfast and late afternoon appetitizers. Shuttel service to the airport was wonderful.Pool Spa and work out room was very nice. Only negative was it is close to the airport and airport noise was a little loud at times. Otherwise great stay and highly reccomend
May 28, 2012
Rated 2 out of 5 by Smitchell025 Excellent location, average service
The hotel is in an excellent location, but the decor is definitely outdated. There were several instances where the service could have been better. Overall, below average.
July 1, 2014
Rated 4 out of 5 by Bajan72 Stay June 2014
My accommodation was pleasant, comfortable and enjoyable.
July 5, 2014
Rated 4 out of 5 by petproblem Pet Policy
I had never stay in a hotel with my pet. So prior to making reservations I had done my homework on their Pet Policy. I read several reviews, read the complete pet policy on the web site and even ask about the pet policy when I made my reservations. Only to find out when I arrived that I can not leave my pet unattended in the room. My opinion this should have pet disclosed prior to check in. This could have turned into a very difficult situation, luckily my mom was available to dog sit while I was working.
July 29, 2013