Rated 5 out of 5 by Turf Welcome Break
We were on a road trip to take our youngest (and last) son off to his Freshman year in college. This was our stop-over for the trip from Kansas City to South Carolina. From the moment we arrived we were treated like royalty (although my wife thought it was more like the Kardashians). Whatever we needed was responded to with no problem. From the desk staff to the doorman to the maid service, it was by far our best experience at a Starwood property and I stay in these properties weekly for business. Thanks to all and I only regret I don't have any names to send a shout-out specifically,
August 18, 2014
Rated 5 out of 5 by pk8489 The ONLY place I'd stay!
SMC is like my home away from home. The staff make you feel like you've arrived at home; they make you feel like you are the most important guest they've had all year-on every stay. I love this hotel-it is warm and inviting, the rooms are always well maintained, and the hotel maids welcome you each day like family. This trip my stay was in the Andrew Jackson Suite-so lovely! This hotel is my answer to any kind of travel to Nashville.
August 1, 2012
Rated 3 out of 5 by CindyR14 Nice hotel
Hotel was nice but could use some updates. Noticed the bathroom did not appear to have been cleaned well before we checked in. The food was excellent and the front desk staff were wonderful.
November 3, 2014
Rated 5 out of 5 by Gretchen08 Wonderful Weekend Getaway
My girlfriends and I came to Nashville for a relaxing and fun filled girls weekend. Your hotel definitely made our stay very enjoyable. You guys have a terrific facility and the staff was always quick to assist. There was no Diet Dr Pepper on the grounds but I will let you guys slide on that one. LOL!
The thing that made the trip amazing was the shuttle service. It was very accommodating! It left on time and was very reasonably priced. It also picked you back up in a safe, central location and the driver (Donovan) was great.
We will be sure an stay with you guys again soon.
August 14, 2014
Rated 3 out of 5 by Kev18 Great stay, with some improvement
My family arrived at the hotel on the first leg of our 3000 trip. Upon entering the hotel we felt relaxed and comfortable. Staff was A++. They were very attentive and helpful. Upon entering the room, we found a used mens sock on the floor at the bottom of one of the beds, that house keeping had not removed. We also found the bed sheets around the base of both queen beds were covered in yellow stains. It was a huge turn off and really grose. Both issues were brought to the attention of the staff, and it was addressed immediately and appropriately. Other than the 3 sanitary issues, the hotel it self is great, we enjoyed the pool facilities and the in house restaurant was top notch. We will stay again.
July 9, 2014
Rated 4 out of 5 by Starnight295 the staff was professional
This hotel seemed very nice. I am a gold member and I was not clear on their specific poicies on an upgrade. Apparentally they did not have an upgrade on the last day of my stay so they would not give me one for the first 2 days.Although I had a nice room I thought I had one with a different view for my balcony.
October 25, 2014
Rated 3 out of 5 by DONT A simple call back
My wife left a hand written mothers day card in the room. We called about 30 minutes after we left and spoke to the operator which sent me to the lost and found(housekeeping)to leave a message. I left a clear message and repeated it twice. NOTHING....So next day i called back AGAIN and left another message...GUESS WHAT not one call back and on this message i asked if they would PLEASE call me back either way just so I would know. I believe in business you should return the CUSTOMERS calls. For that reason i would give them the same respect that they have given me.NONE. I WONT BE BACK THANKS
May 17, 2012
Rated 5 out of 5 by patty13 This hotel has an excellent staff.
Every person I encountered from the moment I arrived to the moment I left was wonderful. They did everything to make sure my stay was a pleasant experience.
October 31, 2014
Rated 5 out of 5 by Janet19 Great staff.
The staff was exceptional. I especially liked the Shatter Proof program and thought that was a great option a hotel guest could participate in.
October 31, 2014
Rated 5 out of 5 by derush08 Love the Hotel
This has been the 2nd or 3rd time I've stayed here, love the reception all the staff gives, the room, and the bluebird plate!
December 10, 2012
Rated 4 out of 5 by RJPJL Issues with the hotel
We book a 2 room suite and when we got to the hotel they don't have any 2 room suite in the hotel. what they have is a larger room with a king bed and a pull out couch. My husband and I were traveling with my sister and we needed to seperate sleeping areas. We were stuck and had no ther choice.
October 21, 2014
Rated 5 out of 5 by Gregg792 Staff
You have a great staff at all levels. very helpful when asked, helpful when not asked. each took responsibility and quickly helped or answered questions when I need them. Great Job
October 24, 2014
Rated 3 out of 5 by Lauren71 Expected more for the price
The Room: No refrigerator or microwave. Coffee supplies were not adequate for even one morning. A previous guest had spilled syrup on the carpet next to the bed and on the table between the two chairs and housekeeping didn't clean it up. There was also a thick layer of dust on the phone and some lamp bases. Two of my traveling colleagues said they had bath robes in their rooms. I didn't.
The Food: It was OK, but for the price I expected much better. The servers were great.
Front Desk Staff: My room key quit working 4 times within 24 hrs. I was not happy. Each time the staff handled it great, except once. Of course, it is that one time that stands out the most. The girl escalated my frustration instead of apologizing.
June 24, 2014
Rated 3 out of 5 by Quino The food department of this hotel is not up to SPG standards.
Although the hotel overall is indeed a 4 star hotel the food areas are less than desirable for lack of service, lack of alternatives from which to select and bad service. This hotel is good for sleeping and nothing more.
October 22, 2014
Rated 4 out of 5 by Johnny23 Great hotel, very relaxing rooms
We really had a nice experience at this hotel over a 4 day period. The staff was pretty friendly and the rooms and beds were quite comfortable. We upgraded to the Club Floor level and highly recommend it as the rooms are larger and there is a free breakfast during the weekday mornings and 24 access to water and coffee in the Club Lounge. That was really nice for us. Our only complaint was in the fitness center locker room bathroom of which we found there were no chairs or benches to sit and dress after using the shower. Pretty difficult for elderly people who take swim/exercise classes there that we saw. But overall, we will certainly return and have already told others of the hotel and of our positive experience.
March 8, 2013
Rated 4 out of 5 by dick82 this hotel is close to airport and good shultte servic
The hotel and staff are very accommodating they act on requests as soon as possible . The restaurant has good food and service . But now for the down side the air conditioning was set to low .If out of room had to wear jackets out side of that we enjoyed our visit
October 19, 2014
Rated 5 out of 5 by Connie005 Sheraton Music City
We have stayed at many fine hotels around the Nashville area, but the Sheraton Music City is our favorite by far. The ambiance of the lovely lobby, the courtesy and professionalism of the staff, the cleanliness and comfort of the rooms, and all the little extras like wi-fi, lobby bar, indoor and outdoor pools,exercise room, the courtyard, breakfast buffet, and free morning newspaper. They always run special room rates too. The proximity to the Briley Parkway makes it easy to get to anywhere we want to go in Nashville. It just feels like my family's home away from home!
August 22, 2012
Rated 4 out of 5 by rockydogz Don't eat here!!!!
I stayed at the hotel January 2012 and the rooms are excellent. The health club is quite nice and I took the shuttle to and from the airport and the young men were very enjoyable. I wanted a special breakfast and couldn't believe how incredibly poor the food and cook are for something as easy as breakfast. The had one type of cheese, no mushrooms, no spinach, and to make a simple omelet was out of the question. Great place to stay, but don't eat here. I'm a Starwood Platinum and had a couple of breakfast this week at other Starwood properties that were outstanding.
January 29, 2012
Rated 5 out of 5 Beautiful Hotel
This hotel was amazing. The guy who checked me in was super helpful and polite. I stupidly booked the wrong dates, he was able to still get me in, thankfully! The only thing that I was a little thrown off by was the staff on the overnight shift. I was in Nashville for my moms 52nd birthday. We went out drinking and came in around 2 am. We had some food from Loveless cafe we wanted heated up. We were told you had no microwaves and that she couldn't heat it for us either. I work at a 4 star property in Hollywood, Ca, if a guest needs anything we do it. Its that simple. But what was more disturbing was the fact that when we got to our floor, we saw a microwave sitting right in front of another guests door. A little strange.
October 3, 2012
Rated 5 out of 5 by Bob2771 This hotel is out of the ordinary
This hotel is set off the beaten path into its own little world. Close to the airport, but surprisingly not annoying. Very nice pool area with a large adjoining patio area that has ample seating & tables & trees/shrubs. The staff is very friendly and accommodating. The foyer area is large and nicely decorated. the food is good. The Club Lounge is OK - I've seen better, and not as good. I have stayed at over 30 SPG properties. As an SPG Platinum member, this is one of my favorite hotels. A relaxing & spacious & nicely decorated hotel.
August 2, 2014
Rated 5 out of 5 by FletchN Great Choice
Friendly staff, large comfortable rooms, free airport shuttle and plenty of amenities. Highly recommended.
July 19, 2013
Rated 5 out of 5 by amber7979 Amazing staff and beatiful public areas
I got a room at this hotel as a gift for my Dad and Step Mom for four nights. I have stayed at Starwood properties quite a bit, so I figured he wouldn't be disappointed. However, I was a tiny bit concerned that this hotel wouldn't be as great since it wasn't as expensive / was a lower category than ones that I have typically stayed at. I was pleasantly surprised when he called to tell me how beautiful the public areas of the hotel were and how well he had been treated.
He went on and on about how friendly the staff was and all the little extra perks that he was able to cash in on because of my preferred status.
Based on his feedback and pictures I would definitely recommend this hotel or stay there myself if I am ever in the area.
December 7, 2012
Rated 5 out of 5 by MNR1407 Staff and Service Were Excellent
The only problem I had was the mattress, when I woke up every morning my back hurt so bad it took me over two hours to get going.
October 17, 2014
Rated 3 out of 5 by Sheri80 Not the best experience
My room was on the first floor. Had to drag my suitcase up a flight of stairs. No elevator. The room location was right by those stairs so all evening and through the night you heard people in the hall. Second night was a big event and at all hours people were yelling, running up and down the hall.
Beds were bad. Like slipping in a nest. No support.
Also could hear traffic all night.
September 29, 2014
Rated 4 out of 5 by Okray A Better Than OK Stay
The room, bar and bar food and drink were what we expect from the Starwood name. Front Desk service was not so good. The manager on duty when we checked in seemed more interested in finding out what time we would be leaving - presumably to have the room quickly turned over. No personal "Starwood" greeting was forthcoming and as far as access to the Club Floor, we were told "Only Platinum Members". We have always had this access (we're Gold members) at other Starwood properties). Just seemed kind of cheap. Attractive and nicely laid out hotel.
April 10, 2014
Rated 5 out of 5 by JoAnn2940 This hotel is awsome! Service fabulous!
This hotel rates as the best hotel I have ever stayed in! I have stayed in All of the nicest ones in most major cities! Honestly from Susan who made our reservations to Sheila at the front desk, Danny & Larry who helped us with our keys , everyone could not have been more helpful, polite, friendly or attentive! 3 different times someone checked to make sure we had a refrigerator! The hotel is gorgeous, intimate, has a beautiful pool, balconies,lobby & piano bar! Food was very good. Rooms clean, nice size , quite with comfortable beds!!! You just can not find a better,more lovely place to stay! This staff knows how to make you feel spoiled! Good
Ol southern hospitality! Thank you for a wonderful 3 nights for a ladies week-end in a fun & beautiful city! We will be back for sure!
August 12, 2014
Rated 1 out of 5 by Custer22 Excellent stay, too short
I stayed here after driving cross country in a 26 foot truck with my daughter. The night before my flight home I stayed here, my other choice was the floor of my daughter's apartment! I had a wonderful king sized bed in a large room with a patio that led out to the pool area. The bed was extremely comfortable had a great night's sleep. I'm only sorry I couldn't stay longer to enjoy the amenities available.
In the morning I had an easy shuttle ride to the airport. Thank you for a great stay, hope to return when I visit my daughter again.
September 8, 2012
Rated 5 out of 5 by Edward68 This hotel was one of the best weve ever stayed in
We are spg gold members and was upgraded to a suite. Staying for three nights it was awesome having the extra room in a suite.
October 9, 2014
Rated 2 out of 5 by Sandy97 Room was very clean!
Was not happy that I stayed at this hotel 2 weekends in a row and requested to be by our friends. Even had to call and give them my friends confirm #'s. When I checked in they didn't have me by my friends. Same floor but opposite sides of the hotel. Was very disappointed! I had majority of my team stay here both weekends. This hotel was out of the way for us but heard it was a nice place. Don't know if I would stay again due to spending almost 400.00 and having all my friends stay here and not getting what I was promised.
March 5, 2012
Rated 4 out of 5 by TC48 accomidating
The room was clean and comfortable. They let us bring our dog (which we saw many while we were there). I did not hear any other dogs on my entire stay. I did hear some late night (3:30am) guests laughing and stumbling about down the hall. I would imagine that this is a rare occurrence. I also was the chair person for an organization meeting in one of their meeting rooms (The Belmont room). Staff was quick to fix the only problem that we had and the room was set up very nicely.
August 4, 2014