Sheraton Music City Hotel

  • 777 McGavock Pike
  • Nashville,
  • Tennessee
  • 37214
  • United States
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Rated 4.1 out of 5 by 324 reviewers.
Rated 4 out of 5 by Enjoyed out stay Had a wonderful stay. Just wished the drinks at the bar weren't so pricey... June 30, 2014
Rated 5 out of 5 by Mr. Was very happy with the staff assistance on all the requests asked for and the service during our banquet. June 30, 2014
Rated 4 out of 5 by This hotel has nice features The room were okay! The grounds are beautiful. 1st floor has good eye appeal. June 30, 2014
Rated 5 out of 5 by Very pet friendly Was great having a nice place to stay with our two Dachshunds. Room service food was excellent - far exceeded our expectations. December 24, 2012
Rated 4 out of 5 by Convenient to Airport This facility is very nice, convenient to the airport and near a lot of inexpensive ethnic restaurants. We enjoyed our stay. June 27, 2014
Rated 5 out of 5 by Welcoming rest for the weary and a pleasant surprise The staff at this hotel is friendly and kind beyond belief. From check in to dining, they treated me extremely well. The SPG recognition is terrific here, but I saw they they treated everyone that way. I was comped a free appetizer, a room upgrade, breakfast, and just pretty much treated like royalty. And the food was surprisingly good. The shrimp and grilled peach salad appetizer was worthy of a five star restaurant. The location isn't exciting but this is just the place for you if need airport convenience. Stellar serviceable around. October 26, 2013
Rated 1 out of 5 by HORRIBLE STAY One staff made a fool of himself by trying to defend the Hotel's policies. The staff did their best by the policies, and the problem is NOT with them, but rather Sheraton's polices. $85.00 a night. I've stayed in similar hotels (RECENTLY) that were the same price. Here's the difference: Free internet, Free breakfast and refridgerators in EVERY room. NOT ONE of those applied to this wannabe hotel. $9.00/day for SINGLE CAT 5 drop of a 10 base T internet service? That's hiway robery. It should be FREE, or no more than $3.00 a night IF you lower your room rates to compensate.. The price of the restaurant in the hotel was outrageeous. The ONLY thing that saved this hotel was great staff. Had they been rude, this hotel might have been speaking to my lawyer... November 25, 2012
Rated 5 out of 5 by Music City Sheraton a Hit From the moment I checked in, I found the staff, accomodations, restaurants all outstanding. My Starwood Preferred Guest account had expired and the person at check in asked if I wanted it reactivated, which was done immediately. The room was luxurious, clean, comfortable and quiet. I especially liked the program in whcih I could decline housekeeping selectively. This is certainly in the spirit oif sustainability. The total smoke free environment was a major plus for my wife and I (as she is allergic to cigarette smoke. The buffet breakfast in the restaurant was excellent and good value for the money with a good variety of choices. The box lunches we had on each day of our stay in the meeting area were also excellent. Finally checking out was a snap. January 4, 2012
Rated 5 out of 5 by Wonderful Hotel My husband & I have stayed at this hotel several times over the past 8 yrs. The reason we choose this particular hotel is for the over & beyond friendly staff ,as well as the accommodations.I can not speak highly enough of how the staff go out of their way to accommodate & be nice to you. Tess,& Mike at the front desk treat you just like family. My husband has treatments downtown at Vanderbilt ,so it is out of the way to stay ,but well worth the drive & time to stay at this hotel.We have appreciated all of their kindness & help thru out these yrs. We will continue to stay at this hotel no matter the distance from our business.We also only live approx. 2 hrs. from Nashville,so it says alot about this hotel with us staying even living that short of distance. October 21, 2013
Rated 3 out of 5 by Common areas are beautiful We had an overall good experience. I wish we would have been told that they allow dogs on the first floor. Our room had a bad odor and terrible carpeting, The bed was very comfortable and the rest of the hotel was very nice.. June 24, 2014
Rated 4 out of 5 by Convenient to downtown Nice hotel, outside of downtown Nasville, but an easy 5 minute drive. Found the staff very friendly and courteous. The breakfast buffet and bar offerings were a bit pricey for what you got. Overall, I was happy with the choice and would stay here again. June 23, 2014
Rated 3 out of 5 by This hotel needs a lot of cosmetic work Although I enjoyed my stay in the room, the asthetics need help. In the conference room, ceiling tiles were falling out of their ceiling, couldn't find one water fountain, no chips or cookie vending machines, no coke products June 24, 2014
Rated 4 out of 5 by Comfortable and Professional Stayed one night due to an early morning flight. Travel to Nashville about once a year, always stay here if it is an option. June 25, 2014
Rated 5 out of 5 by Great Stay at the Sheraton Music City Hotel! The Sheraton Music City Hotel is an excellent hotel to stay in. I booked it for 2 nights. The hotel has an elegant look when you enter, the room was clean, and the staff is top notch. I would definitely recommend this hotel to anyone, and I plan to stay there whenever I go back to Nashville. April 13, 2014
Rated 3 out of 5 by Sharaton Music City Hotel During my four night stay the hotel had many guest with dogs. As I walked by one of the rooms I noticed two large dogs on the beds. As a frequent guest at hotels I prefer not to stay in rooms which dogs, cats and other animals have previously stayed. June 23, 2014
Rated 3 out of 5 by Lacking amenities Beds were comfortable but no fridge or microwave in the room, carpet was a little worn but room was very clean. Food and beverages were pricey. Surprised you have to pay for wifi in the room. I would expect a hotel of this caliber would offer free wifi. June 23, 2014
Rated 1 out of 5 by Issues with personnel We stayed at this hotel overnight and we had some issues, we later called the hotel with no help at all, I then left a message with the supervisor 2 days ago to call as soon as he received my message, no call back. So no matter how much money you spend while you stay here apparantely that is there only concern, they have your money and you have checked out so we don't have to worry if you had issues while you were here or not. Will not ever stay at this hotel again and I wouldn't recommend it to anyone. December 9, 2011
Rated 4 out of 5 by Overall good stay We chose this hotel since it was not downtown and would be a bit quieter and more serene. Definitely take some time to enjoy the courtyard if the weather is nice! Also request a room with a porch or balcony facing the courtyard or the parking lot. Ours faced the ac units/roof, but it was really quiet. I was worried the proximity to the airport would be noisy, but after 7pm, it seems you don't hear anything, except your neighbors. The walls are thin. You will be able to hear the slamming of doors and the opening of the sliding doors. However, the front desk attended to this and gave us club lounge status for the rest of our stay. Definitely get a club room or pay extra to use the lounge. The continental breakfast is amazing. Plus you can pop in anytime to get a water, coffee or soda. The indoor pool is very clean and not heavily chlorinated which was nice. We really enjoyed exercising and using the hot tub. We did have the breakfast buffet one morning and it was also lovely and a ton of food! All the staff from the cleaning ladies to the porters are lovely! They even gave us a room close to the elevator since my Mom uses a cane. April 21, 2014
Rated 2 out of 5 by Hotel Room Several items in the room need to be addressed. June 24, 2014
Rated 5 out of 5 by Great Hotel Coupled With Great Service By far the best Sheraton that I have ever stayed at. To date this is one of the the only SPG hotels which I haven't had to beg for the complimentary suite upgrade perk for platinum members. Front desk staff were awesome, suite was amazing and spotless and the food at the bar was top notch. Highly recommended and if I am ever in Nashville again I know where I'll be be. Thank you March 20, 2014
Rated 4 out of 5 by Good Hotel, Staff great The hotel was good room fairly clean found some trash under the corner of the bed when sheets pulled down. Food was fair for breakfast buffet but prices a little high for lack of quality and choices. June 22, 2014
Rated 4 out of 5 by Great stay for a good price Great hotel and very convenient April 19, 2014
Rated 5 out of 5 by Convenient and Better than a Category 2 This property is my favorite spg property in Nashville being close to the airport and downtown. It is better than most Category 2 properties. It is stately and nice. I just stayed there the last couple of nights. Automatically upgraded to Club level. Room was nice. Service good. Excellent value when using points. The only problem: I was chargerd twice for my stay and even though it was eventually refunded I received no explanation and no apology. Make customers happy! August 9, 2012
Rated 5 out of 5 by Excellent choice This is a lovely hotel outside the city, but it's the people who work there who make the real difference. About as helpful and responsive as you'll find anywhere. April 9, 2014
Rated 4 out of 5 by Muisc City Nashvill e Sheraton Most Hotels now serve a breakfast... oj something we had water April 14, 2014
Rated 3 out of 5 by Service a bit more tired than the property This was my first stay at this hotel. In no particular order: spacious public areas; comfortable room (a little musty upon entering); great workout facility; and convenient parking. Asked to stay an extra night, yet the tall, young man at the front desk let me know that I had to pay a higher rate; the hotel was nowhere near capacity. Instead, I checked-out and stayed at another Starwood location for much less than I was willing to pay there. To add insult to injury, I was charged for internet services even though the same desk clerk clearly stated upon check-in that I needed to accept the charges when logging on, but those charges would be credited upon check-out. As a business traveler, I expect convenience and service. Give me a reason to pay more and I will; overcharge me and I will just go elsewhere versus spending my time arguing over 20 bucks. July 23, 2012
Rated 3 out of 5 by Housekeeping Alarm Clock They seriously knocked three times before 9am on the day of checkout. Why didn't they just check with the Front Desk to see if we were gone? Lauren at check-in was amazing. She was friendly, professional, and welcoming. The rooms are OK. The balcony is nice, but it looks out over a highway. June 17, 2014
Rated 5 out of 5 by nashville Excellent service, top rate staff, help with trouble on reservation without a hitch. shuttle to downtown excellent. thanks for a wonderful time. June 19, 2014
Rated 4 out of 5 by Mike Great venue for a business conference and close to downtown June 20, 2014
Rated 1 out of 5 by Terrible Hotel especially the rooms i was able to hear EVERYTHING that was going on in the rooms next to me. the walls were extremely thin and i couldnt sleep all night, i heard the tv next door, there phone ring, there door shutting, the toilet flushing, and all there conversation. I am VERY dissapointed in my stay and the hotel in general. I would want a full refund that's how mbad the room was. Please have the hote manager contact me. December 11, 2012
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