Rated 5 out of 5 by True2review Great hotel in Nashville
Once again our stay at this hotel was excellent. We stay here on a regular basis on our trip from Pensacola to Columbus. It's a great halfway point to stop.The hotel has very nice facilities. The rooms are spacious and always clean. The beds are the best. We stayed 109 nights in hotels this year so we feel we know what constitutes a great hotel.
December 15, 2012
Rated 5 out of 5 by Bob2771 This hotel is out of the ordinary
This hotel is set off the beaten path into its own little world. Close to the airport, but surprisingly not annoying. Very nice pool area with a large adjoining patio area that has ample seating & tables & trees/shrubs. The staff is very friendly and accommodating. The foyer area is large and nicely decorated. the food is good. The Club Lounge is OK - I've seen better, and not as good. I have stayed at over 30 SPG properties. As an SPG Platinum member, this is one of my favorite hotels. A relaxing & spacious & nicely decorated hotel.
August 2, 2014
Rated 1 out of 5 by StephDubs7 Bad staff, not clean, and did not care about the customer
When we arrived there had already been a billing error - which was not explained to me. By the time I checked out my credit card had been charged 3 times for over $1000!! When I called the front desk staff to explain the situation no one was able to answer my questions and not willing to satisfy the customer - more like they wanted to make sure that they were right and I was wrong. The hotel bedding was dirty, we never received new sheets the entire stay (4 days), I tested it by leaving a sticker on the duvet and the sheets, and our bathroom was not cleaned the whole time. Thankfully I brought Clorox bleach wipes and cleaned our bathroom. There was a light bulb out in our bathroom when we checked in and the housecleaning staff didn't do anything to make sure it was changed - my sister ended up taking a bulb out of the table lamp to put it in the bathroom after standing on the sink and nearly hurting herself. We had a horrible experience and would not stay at this hotel again.
September 27, 2012
Rated 4 out of 5 by PrincessAndrea Overall good stay
We chose this hotel since it was not downtown and would be a bit quieter and more serene. Definitely take some time to enjoy the courtyard if the weather is nice! Also request a room with a porch or balcony facing the courtyard or the parking lot. Ours faced the ac units/roof, but it was really quiet.
I was worried the proximity to the airport would be noisy, but after 7pm, it seems you don't hear anything, except your neighbors. The walls are thin. You will be able to hear the slamming of doors and the opening of the sliding doors. However, the front desk attended to this and gave us club lounge status for the rest of our stay.
Definitely get a club room or pay extra to use the lounge. The continental breakfast is amazing. Plus you can pop in anytime to get a water, coffee or soda.
The indoor pool is very clean and not heavily chlorinated which was nice. We really enjoyed exercising and using the hot tub.
We did have the breakfast buffet one morning and it was also lovely and a ton of food!
All the staff from the cleaning ladies to the porters are lovely! They even gave us a room close to the elevator since my Mom uses a cane.
April 21, 2014
Rated 5 out of 5 by shays Great for military family!
After not having seen my husband for 6mo we were reunited for 2 days. When the staff found this out they upgraded us to a beautiful room and gave us complimentary buffet for both nights. They even thanked me for his service! It was absolutely amazing to see such kind caring staff memebers!
December 11, 2012
Rated 5 out of 5 by Jerseydevil1 Excellent choice
This is a lovely hotel outside the city, but it's the people who work there who make the real difference. About as helpful and responsive as you'll find anywhere.
April 9, 2014
Rated 4 out of 5 by cuzinGJ close to nashville airport
Hotel exceeded expectations. very comfortable bed, clean room, nice HD tv.
lobby had central internet set-ups. free parking for airport if you stay overnight.
only Starwood elite members could use club room. these rooms used to be 3000 or 4000 points - now 7000.
January 28, 2012
Rated 1 out of 5 by don100 missed oppourtunities
Staff was rude. Could not give directions to properity.
Asked for bill to be delivered under the door, never got it.
When told of my SPG status , no offers of anything.
Charge for internet is outdated.
This is the second review, the first was never posted.
November 30, 2012
Rated 5 out of 5 by MarkTexNYC Extraordinary Property
I love this hotel . In previous trips to Nashville, I've stayed at hotels in downtown in the same family of brands -- but this time, decided to give Music City a try. Glad I did!
- Really close to airport (I had no idea). Free shuttle. If you have a car, a 5-minute drive (plenty of free parking).
- Beautiful, classic property with lots of southern charm. I usually don't go for this (I like modern), but this hit the spot
- The property is immaculately maintained - everything in perfect order from public areas to the room.
- The suites are great - super spacious with tons of room to spread out and be comfortable (however, if staying with more than two people, be aware the suites are just one large space with no divisions)
- Club lounge is average
- Gym is great (new Sheraton Fitness with all new equipment), never crowded
- Excellent service
- THEY USE FITTED SHEETS ... sorry to yell, but this is such a welcomed change in pace from those properties that use flat sheets where there should be fitted
Location wise, it's decently clo
November 24, 2012
Rated 5 out of 5 by Wesleylynne I love staying here
We stay at the Sheraton Music City every year over the July 4th weekend and it is always a great experience. The beds are so comfortable and the staff is wonderful!
March 18, 2014
Rated 5 out of 5 by mona3 This hotel was very nice
Very friendly staff, comfortable rooms, food was great. Would recommend staying there.
August 19, 2014
Rated 3 out of 5 by Rebsfan Charged for Internet
Would not recommend this hotel...the rooms were outdated. Other guest had animals in there room barking(was not aware this was a pet friendly hotel). To top it off the wifi is not free. A $10 fee per day for internet....
January 3, 2014
Rated 4 out of 5 by nobreakfast Muisc City Nashvill e Sheraton
Most Hotels now serve a breakfast... oj something we had water
April 14, 2014
Rated 4 out of 5 by RGVee Great stay for a good price
Great hotel and very convenient
April 19, 2014
Rated 5 out of 5 by EMS311 Beautiful hotel this time of the year
Our weekend stay was nice. The hotel was beautiful, and so big. The breakfast buffet was yummy. The hotel is a short drive from everything. Every now and then you can hear the airplanes land, but it wasn't that noisy at all.
December 12, 2012
Rated 5 out of 5 by johnstons Past Expectations
I couldn't say enough about this hotel! The room was beautiful, more comfortable than any hotel bed, and the staff was awesome! Jason was so friendly in the restaurant! The only thing I don't recommend would be club level.
August 22, 2012
Rated 5 out of 5 by Jzzzz1 Everything was wonderful.
The shuttle service was wonderful. All the employees were friendly.
August 19, 2014
Rated 4 out of 5 by Knox16 fine
Club lounge should include some newspapers each morning including the local Tennessean and Wall Street Journal. While papers are delivered to door, there should be some newspapers in lounge. Room 2125 was a good choice
December 8, 2011
Rated 2 out of 5 by Jim12 This is a tired hotel.
The cooling system is poor. During my stay my room was never comfortable.
The service at the pub was very slow.
Pet friendly, but there was a barking dog in my area that the staff did nothing about.
July 28, 2012
Rated 5 out of 5 by CollegeStudentParent Great Place to Stay
This hotel surprised me, and exceeded my expectations.
My room was lovely, and very clean. The hotel staff was quite friendly and helpful. Close to the airport. Pet Friendly. Beautiful lobby.
April 11, 2012
Rated 5 out of 5 by Cindy46 Wonderful hotel, beautiful view.
Big rooms, clean, comfortable, great staff, beautiful lobby, huge conference area with many rooms.
February 13, 2014
Rated 4 out of 5 by TC48 accomidating
The room was clean and comfortable. They let us bring our dog (which we saw many while we were there). I did not hear any other dogs on my entire stay. I did hear some late night (3:30am) guests laughing and stumbling about down the hall. I would imagine that this is a rare occurrence. I also was the chair person for an organization meeting in one of their meeting rooms (The Belmont room). Staff was quick to fix the only problem that we had and the room was set up very nicely.
August 4, 2014
Rated 5 out of 5 by shea fantastic hotel
all the staff was great, check in awesome
great help getting tickets for Grand Old Oprey. pool area nice & clean all the time.
July 10, 2012
Rated 5 out of 5 by Vman Over and Above
The staff went over and above anything required, in their helpfulness and friendliness. I felt like I was with family.
September 3, 2012
Rated 4 out of 5 by Nana4 Check out needs attention
I was unable to view my bill the morning I was preparing to leave so I called the desk and was informed that a copy of my charges had been emailed to me. I checked my phone and found no email.
I went to the desk and once again was told the charges had been emailed to my cell phone.
I handed my phone to the desk clerk and asked that they show me where this email was located. Not everyone is into this day of tech. Please remember your senior guest may not be up to date on the latest tech.
By the way when I got home and searched for the email it was in my spam mail. Not a good idea
Your front desk person was helpful but I don't think he realized the added stress this put on me.
June 23, 2014
Rated 5 out of 5 by Westpar1 Staff was very accomadating
Hotel was clean. Staff was very friendly and answered all of our questions. Food was very excellent also.
October 29, 2013
Rated 5 out of 5 by Hoot Great Hotel
This is a very nice hotel. I will stay there again next time I'm in Nashville.
May 22, 2012
Rated 3 out of 5 by Kev18 Great stay, with some improvement
My family arrived at the hotel on the first leg of our 3000 trip. Upon entering the hotel we felt relaxed and comfortable. Staff was A++. They were very attentive and helpful. Upon entering the room, we found a used mens sock on the floor at the bottom of one of the beds, that house keeping had not removed. We also found the bed sheets around the base of both queen beds were covered in yellow stains. It was a huge turn off and really grose. Both issues were brought to the attention of the staff, and it was addressed immediately and appropriately. Other than the 3 sanitary issues, the hotel it self is great, we enjoyed the pool facilities and the in house restaurant was top notch. We will stay again.
July 9, 2014
Rated 5 out of 5 by Jami Beautiful hotel
Southern Charm and hospitality
November 27, 2011
Rated 4 out of 5 by chrisco3 Lumpy Comforter
This is the first time we stayed at a hotel with our dog. The hotel made it very easy to have a dog. The staff at the front desk was friendly. The hotel is beautiful and well-maintained. The pool seemed closed early. I imagine this is because it is surrounded by rooms. The rainbow trout entree from room service was the best I've ever had. My two complaints are that the down comforter must have been washed and not dried properly so it was full of hard lumps. I had to remove it from the bed in order to sleep. Luckily, there was another comforter on top of it. The other issue was that the bed was too firm. I did not tell the staff about the comforter because it was late and I could just remove it. The comforter on the other bed did not have the same issue. I do think housekeeping should have noticed the poor quality of the comforter. It was very noticeable.
August 6, 2014