Rated 3 out of 5 by CindyR14 Nice hotel
Hotel was nice but could use some updates. Noticed the bathroom did not appear to have been cleaned well before we checked in. The food was excellent and the front desk staff were wonderful.
November 3, 2014
Rated 5 out of 5 by Janet19 Great staff.
The staff was exceptional. I especially liked the Shatter Proof program and thought that was a great option a hotel guest could participate in.
October 31, 2014
Rated 5 out of 5 by patty13 This hotel has an excellent staff.
Every person I encountered from the moment I arrived to the moment I left was wonderful. They did everything to make sure my stay was a pleasant experience.
October 31, 2014
Rated 4 out of 5 by Starnight295 the staff was professional
This hotel seemed very nice. I am a gold member and I was not clear on their specific poicies on an upgrade. Apparentally they did not have an upgrade on the last day of my stay so they would not give me one for the first 2 days.Although I had a nice room I thought I had one with a different view for my balcony.
October 26, 2014
Rated 5 out of 5 by Gregg792 Staff
You have a great staff at all levels. very helpful when asked, helpful when not asked. each took responsibility and quickly helped or answered questions when I need them. Great Job
October 24, 2014
Rated 1 out of 5 by abhspg smelly and old hotel
It was very smelly hotel, everything you order in food item its smelly, all room are smelly and there are plenty of mosquitoes in hotel waiting for you.
October 22, 2014
Rated 3 out of 5 by Quino The food department of this hotel is not up to SPG standards.
Although the hotel overall is indeed a 4 star hotel the food areas are less than desirable for lack of service, lack of alternatives from which to select and bad service. This hotel is good for sleeping and nothing more.
October 22, 2014
Rated 4 out of 5 by RJPJL Issues with the hotel
We book a 2 room suite and when we got to the hotel they don't have any 2 room suite in the hotel. what they have is a larger room with a king bed and a pull out couch. My husband and I were traveling with my sister and we needed to seperate sleeping areas. We were stuck and had no ther choice.
October 21, 2014
Rated 3 out of 5 by HamiltonJoe Not what we expected.
Very disappointed in room location, were told we got a room with a view and balcony. Spent extra money for this and received a room overlooking roof top with lots of air cond. units. Were unable to sit outside way to noisy. Ask to move rooms within minutes of arriving and told we would get a phone call they would try. Still waiting on phone call. So much for my spending extra money on a room that I did not need for a balcony with a view.
October 20, 2014
Rated 4 out of 5 by dick82 this hotel is close to airport and good shultte servic
The hotel and staff are very accommodating they act on requests as soon as possible . The restaurant has good food and service . But now for the down side the air conditioning was set to low .If out of room had to wear jackets out side of that we enjoyed our visit
October 19, 2014
Rated 5 out of 5 by MNR1407 Staff and Service Were Excellent
The only problem I had was the mattress, when I woke up every morning my back hurt so bad it took me over two hours to get going.
October 17, 2014
Rated 5 out of 5 by Edward68 This hotel was one of the best weve ever stayed in
We are spg gold members and was upgraded to a suite. Staying for three nights it was awesome having the extra room in a suite.
October 9, 2014
Rated 5 out of 5 by eloc Cole's
Had a great time in Nashville
October 6, 2014
Rated 4 out of 5 by Tommy2801 Unsecure
I left my room on the last day at 8a.m. to attend a meeting downstairs in the conference room and left my packed suitcase and other items in the room as checkout was not till noon. When I returned at 10:30 I found my room door propped open by the house cleaning sfaff along with other doors to other rooms down the hall but could not find a staff member. This concerns me that they would open my room and leave it unsecure ans anyone could of walked in and took whatever they wanted and I am sure I would of been told the hotel is not responsible. This really concerns me. I notified the front desk and was told they should not have done that and he would ask the housekeeping supervisor. I don't know if he did or not.
October 3, 2014
Rated 3 out of 5 by cianna The hotel needs ammenities added
The hotel has no microwave or refrigerator for the room I had. Think those are items every hotel should have
October 2, 2014
Rated 4 out of 5 by RDen Hotel service and experience has improved
I've stayed at the Sheraton in years past for Tennessee State University Homecoming weekend and each year I was very disappointed in the service and how alumni were treated. My stay this year was so much better. Hospitality at the registration desk has improved greatly. My only concern was that there was no after party on Saturday night at the hotel following the football game. It was quite out of character for a TSU Homecoming weekend, especially following a victory. I was told that there was a lack of cooperation by the hotel. Therefore, no party to be had. Event facilities for the other activities were great. I just believe that the Sheraton should be more agreeable, considering the money that we bring to the hotel at this time.
October 1, 2014
Rated 1 out of 5 by unpleasedguest Don't stay during an event
I would not recommend this hotel based on our experience. There was an event during our stay (TSU Football Reunion) and we could not sleep due to the noise level. We were on the second floor and could hear people outside yelling past 2am. I was upset that we as guests could not sleep due to people that were not even guests were loud and inconsiderate. We could barely walk through the lobby during our stay because of this event; it was super crowded.
There was traffic to enter the hotel due to the event (they asked if you were staying at the hotel and your room number), and we could not even find decent parking. Not cool when you are paying to stay, while everybody else is there for an event.
Also, the hotel wanted to charge $8 for holding a package for me. I have never encounter that in any hotel. Luckily, they waived the fee. They said they would deliver the package to my room, and an hour later they delivered it (I assumed they forgot since so much time had passed).
Housekeeping woke us up really early, so make sure you put your Do Not Disturb sign, because they will knock early.
Overall, I would not recommend this hotel mainly because they seem to have events all the time (by the time the TSU event was over, there was another one happening) and I do not want to stay somewhere crowded and loud.
September 30, 2014
Rated 3 out of 5 by Sheri80 Not the best experience
My room was on the first floor. Had to drag my suitcase up a flight of stairs. No elevator. The room location was right by those stairs so all evening and through the night you heard people in the hall. Second night was a big event and at all hours people were yelling, running up and down the hall.
Beds were bad. Like slipping in a nest. No support.
Also could hear traffic all night.
September 29, 2014
Rated 4 out of 5 by Nupe Stay at the Music Sheraton
Decent hotel but the rooms needs an update
September 29, 2014
Rated 4 out of 5 by GrandDad Check In
On arriving, there was one couple ahead of me in line. There was two employee's at the counter. Chad was checking in the couple ahead of me. The young lady with reddish hair was on her cell phone and never made an ofter to assist or check me in. Chad did a great job when I got to the counter.
September 22, 2014
Rated 5 out of 5 by JnJules4PSU SHeraton Music City
Great weekend; Dallas Cowboys in town; busy but staff took care of everyone. Close to everything and quiet.
September 15, 2014
Rated 5 out of 5 by DocApril Great conference site
I attended a two-day conference which was very well organized from all standpoints. Food was delicious and healthy. Breaks also were nutritious, in spite of its proximity to the airport, the noise of planes was not disruptive. And I liked the option of no maid service to be environmentally responsible. I have always thought it wasteful to change linens on a daily basis.
September 14, 2014
Rated 5 out of 5 by EUGENE41 Military Ball
We stayed here for my wife's Military Ball. The room was clean and comfortable. The staff were polite and attentive. They made are stay very enjoyable and we will definitely be coming back. They rate was great for Nashville, TN. Shuttle services were provided to downtown. Hotel was beautiful, quiet and relaxing even though there were multiple events going on.
September 9, 2014
Rated 4 out of 5 by Knox16 Good staff Club lounge needs help
Staff are excellent and try to assist. Hotel is normal Sheraton. Club lounge is too small and outside patio overlooks air conditioning units on a roof. Local newspaper, Tennessean, is not available except for sale.
September 9, 2014
Rated 2 out of 5 by BrianAugust Not what was expected or promised
I booked a Club Room for my four day stay recently. I was a bit surprised that the Club floor was being renovated and that rugs, furniture, etc. were strewn about the hallways without any notification and without any effort by hotel staff to even acknowledge the inconvenience created by the mess. Because of the renovation, I was also placed the furthest from the Club Room, which made it very inconvenient to visit the Club Room due to the hotel size, and, even more troubling, I was notified that the Club Room was closed on the weekend. I've traveled a lot in my life and stayed at many hotel brands and found my stay to be somewhat of a bait and switch -- no notification of remodeling, no use of the Club Room on weekends, etc. I've never responded to one of these surveys before so I am not a complainer, but my experience was not the traditional experience of a Starwood hotel.
September 2, 2014
Rated 5 out of 5 by James65656565 Almost a 10 SStar
Had a great experience here over Labor day weekend 2014 and all I can say is awesome. The staff, the transportation the amenities awesome. Direct tv thumbs down
September 1, 2014
Rated 4 out of 5 by Knox16 Typical
Staff very friendly and helpful. Club lounge small and uncomfortable chairs. more like stools Not meant for people to relax there. Lounge food is average and not special. No sauce for chicken wings Again nice staff who got the USA Today which was missing from lounge. Should have Wall Street Journal too along with Tennessean which is local paper
August 30, 2014
Rated 4 out of 5 by AC00712 staff was unavailable
longest wait times I've ever experienced trying to call someone at the front desk. At one point I timed it and it was 7 minutes of ringing before anyone picked up. Ridiculous.
August 30, 2014
Rated 1 out of 5 by kicknit01 falling apart
The hotel needs work. The bathroom had mold on the ceiling. My A/C cover randomly flopped off at midnight and made a loud noise waking people up on the floor. The ice machine on the floor also didn't work. The indoor pool had a hot tub, but you could visibly see mold on the drainage area.
August 29, 2014
Rated 4 out of 5 by jwb1 Short stay
Was only there for the sleep. Did not have an opportunity to use any of the hotel facilities or restaurants
August 23, 2014