Sheraton Music City Hotel

  • 777 McGavock Pike
  • Nashville,
  • Tennessee
  • 37214
  • United States
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Rated 4.1 out of 5 by 333 reviewers.
Rated 1 out of 5 by This was the most awful stay ever Recommendation #1- if doing an overhaul or renovation in your hotel post signs asking guests to pardon your appearance. for this they will be more tolerable Recommendation #2- Do not place a guest in a hotel room that is at the very end of the hall that you are renovating. They may trip and get hurt falling over the laundry carts full of old carpet or furniture left throughout the hallway. Or their fall could be broken by one of the many mattresses you have lining the hallway. Recommendation #3- Never try to compensate the guest by insulting their intelligence or their wallet by offering two drink tickets. It won't fare well with the guest and they will not return to your hotel. recommendation #4- When One Direction is in town for a concert make sure your contractor has cleared the hallways of his materials so guests won"t see his mess. Or better yet, sacrifice the rooms and close them off to the public. August 21, 2014
Rated 5 out of 5 by You'll like it here - we did. My daughter is a student at Vanderbilt University and this is our third long term stay here after 3 previous stays at the Sheraton Nashville Downtown. While we always enjoyed our stays at the pricier Sheraton Downtown, we've found that the Sheraton Music City offers a comfortable, quality experience, not far from downtown and at a much friendlier rate, especially when you consider parking is free here versus @ $25 per night downtown. The staff here is professional and very friendly - they understand the hospitality business. I've always felt at home here. They provide excellent recognition to SPG Platinums and have been very open to reasonable requests to make our stay more comfortable. The pool / patio area is quite well landscaped with a fountain and beautiful flowers and trees. The club lounge, public areas and gym are within / above standards and while we were here, the hotel was undergoing a soft goods renovation of the rooms. Smoked salmon on the breakfast buffet was an unexpected, welcome touch. For an airport hotel, the property is quite spacious and feels secluded. Yet it really is convenient to BNA and downtown. As a weekly traveller and SPG Platinum, I highly recommend the hotel for location, customer service and value. August 22, 2014
Rated 5 out of 5 by Welcome Break We were on a road trip to take our youngest (and last) son off to his Freshman year in college. This was our stop-over for the trip from Kansas City to South Carolina. From the moment we arrived we were treated like royalty (although my wife thought it was more like the Kardashians). Whatever we needed was responded to with no problem. From the desk staff to the doorman to the maid service, it was by far our best experience at a Starwood property and I stay in these properties weekly for business. Thanks to all and I only regret I don't have any names to send a shout-out specifically, August 18, 2014
Rated 4 out of 5 by Short stay Was only there for the sleep. Did not have an opportunity to use any of the hotel facilities or restaurants August 23, 2014
Rated 5 out of 5 by Excellent Staff My team picked this hotel for a business pitch at a local company. We spent two days in meeting rooms preparing for the pitch. The staff bent over backwards to accommodate every need we had, even the needs that should have been way outside of the scope of their responsibility. If we needed something, they found a way to make it happen. I cannot express my gratitude enough for these people. It was a very hard trip, and they made me look very good. And then to top it all off, the food was amazing and it was one of the best nights sleep I have ever had on the road. Can't wait to return for pleasure! July 29, 2014
Rated 5 out of 5 by Wonderful Weekend Getaway My girlfriends and I came to Nashville for a relaxing and fun filled girls weekend. Your hotel definitely made our stay very enjoyable. You guys have a terrific facility and the staff was always quick to assist. There was no Diet Dr Pepper on the grounds but I will let you guys slide on that one. LOL! The thing that made the trip amazing was the shuttle service. It was very accommodating! It left on time and was very reasonably priced. It also picked you back up in a safe, central location and the driver (Donovan) was great. We will be sure an stay with you guys again soon. August 14, 2014
Rated 3 out of 5 by Housekeeping staff average at best. The staff and facilities were good for our event, but our room was not clean. There was a big hair and lint ball that was in front of the closet doors when we arrived and I left it there to see if the housekeeping staff removed it. It was there three days later when we departed. It is not like it was small either, at least three inches in diameter. The linens also had a funky smell. August 18, 2014
Rated 5 out of 5 by This hotel was very nice Very friendly staff, comfortable rooms, food was great. Would recommend staying there. August 19, 2014
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