Rated 5 out of 5 by tscavell Exceeded expectations!
This stay far exceeded my expectations. I was in town to celebrate a birthday and staff went above and beyond to make it a special occasion. Service was exceptional and because of this, I would not hesitate to stay here again in the future.
June 23, 2016
Rated 5 out of 5 by Buttercup123 Staff is exemplary!!!
I can't say enough about the staff from airport pick-up to airport drop off. Bob the hotel driver was outstanding!!! As was the girl who checked us in. A staff member actually put an Uber app on our phone, we were given discount tickets as well as suggestion for places to see and for dining, staff assisted with the shuttle, I could go on and on. It is the little things that make for a good hotel experience and the Sheraton has that down to a science! Staff was absolutely amazing!!!
June 11, 2016
Rated 2 out of 5 by donethat2 Rooms comfortable. Nice balcony.
Lobby is beautiful.
Restaurant is expensive for the menu. Service very slow as long as a half hour for soda.Room service quicker,but due to language barriers,wrong drinks received. We ordered ice tea & a soda. We got two glasses of water. ($5.50) 2 bowls of ice cream- one spoon. Desk personnel friendly,helpful.Housekeeping attempts to be efficient,again language barrier is a problem. One day,no service. Guest services brought clean towels. Close to airport. But shuttle service is required to go into town.
June 7, 2016
Rated 4 out of 5 by Shaun79 My stay was awesome
Checking in was a bit slow due to being busy but the complimentary lemonade was nice while waiting. Staff was very nice. Loved the unexpected complimentary anniversary gift they sent to our room for my husband and I 16th year anniversary. I would defiantly stay again. The balcony & view was awesome
June 6, 2016
Rated 5 out of 5 by Roz414 Best hotel in Nashville,
I left an item in my room, and it was returned to me, good honest staff, wtg Sheraton Music City.
June 3, 2016
Rated 4 out of 5 by VABusiness Business Trip
Used the airport shuttle offered at the hotel and left at 5AM to the airport and almost missed my 6:30 AM flight. Give yourself extra time. The gym was clean. Hotel is far away from downtown Nashville and there is nothing within walking distance. Its located in an industrial parkway. However, it was very nice for an airport location hotel and had decent amenities.
May 31, 2016
Rated 3 out of 5 by jeff NOT BAD
The term "southern hospitality" could have originated here. Every staff member from the front desk to housekeeping were welcoming. The lobby is rich and open. I was upgraded to a junior suite upon check in which is always nice. The room could use a bit of an update. The club lounge selection is less than average. Overall a decent property.
May 24, 2016
Rated 2 out of 5 by Beka1215 Bed on the floor
When I checked into the hotel, I was informed that none of the King sized rooms were ready. The front desk said that they were upgrading me to a "junior suite" and that the bed was "a little closer to the floor."
To my surprise, the bed was literally on the ground. The furniture appears to be dirty and I am not positive that the bed linens were clean.
Additionally, the room has large gnats or sewer flies swarming. I expected this hotel to be cleaner and more up-to-date.
May 21, 2016