Rated 1 out of 5 by BIGMAC1973 Terrible staff
The staff at this hotel are not friendly at all and completely rude and dont really care whether your happy or not. will never return to this hotel.
August 22, 2016
Rated 4 out of 5 by Tamone Unsatisfactory
Upon arrival, I approached the Gold/Platinum section and awaited to be called to the desk. I was the first person in line, but totally looked over by a white male. Immediately, a young African American lady approached and called attended to me checking in. The white male began to assist other people after I'd been assisted. Also, getting a reciept was very difficult. I spoke to management for an entire day, was promised over and over and over of emailing my invoice. I never received it until I made a call the EARLY morning Aug 20th. That was my 5th request, as I was pushed asides with false promises each time by Megan and Mary!
August 20, 2016
Rated 4 out of 5 by Coll27 Needs soundproofing
Our room was nice, but there was only a murphy bed so it was uncomfortable. The pillows were fluffy until you touched them and the blanket was so heavy for July. We finally fell asleep late and were woken up by talking voices in the hallway and all of our neighbors closing and opening their doors. It was so loud that everytime a door opened or closed on our corridor, our door would shake. We also continually heard planes. Soundproofing! Soundproofing! Soundproofing! However, the room service was nice and food delicious, though expensive.
August 4, 2016
Rated 2 out of 5 by Bmac9 Why Reserve a room
I over paid for a club room with a king and was told since I booked on line I only get what's available. The only thing available was a two bed room. (the whole hotel was booked) After speaking with the counter girl for 10 minutes or I ask for a refund so I could go to a different hotel. At that point the night manager stands up and said and I quotes If you want a certain room don't book through a 3rd party. Give me a minute to find a king. They found me a room with a king but it was not the club room I wanted. I asked for a manager to contact since I would be there for 3 days. I asked again and nothing. So much for asking for help. I will sat at another Sheraton but never this one again.
August 2, 2016
Rated 5 out of 5 by CoachYesenia1 This hotel was beautiful and very well kept.
My friends and I were in town for our annual Beachbody Coach Summit in Nashville and stayed at this hotel for 4 days. The location was perfect, close to everything. The staff was helpful in accommodating all of our needs and very professional. The hotel manager, Brittany, was helpful, friendly and very professional.
August 1, 2016
Rated 2 out of 5 by Leen16 Rooms Need Repairs and Upgrade
We always believed that a Sheraton hotel represented good quality. However, we were blindsided by the deterioted state of the rooms at Music City in Nashville. What a disappointment after traveling many miles to find room in such disrepair. The state of the room's carpeting and furnishings not clean. The staff excellent but rooms off poor quality.
July 21, 2016
Rated 5 out of 5 by Southernese Beautiful Hotel
Very nice hotel to stay in. Rooms were large and the beds were comfortable. Do keep in mind that this is not a downtown location. It is closer to Opryland.
July 16, 2016
Rated 2 out of 5 by E1985 Hotel Outdated
Hotel needs major improvement
July 13, 2016