Rated 4 out of 5 by zamstra153 Perfect hotel
One of the best hotels during our 15-day trip through the S.E. USA. It's a little bit difficult to find for the first time, but after that almost everything was perfect. Nice room, quiet, good restaurant for breakfast, reather big pool, en very large garden en parking lot. Absolute above our expectations.
September 19, 2012
Rated 5 out of 5 by Kathy07 Great stay
Very nice experience. The front desk staff was excellent - very helpful. I read other reviews that said the beds were good but they far exceeded my expectations. Slept very well and woke up without the usual stiffness and pain. Amazing! Rooms were very comfortable and attractive. I would highly recommend.
September 26, 2012
Rated 3 out of 5 by timc1975 watch for bait and switch
booked hotel through expedia.com---reserved and paid for club king room. was given a standard room. had to argue with desk clerk that I had paid for a club room and expected one. was reluctantly given the correct room. expedia website info is incorrect. this hotel has no views of downtown Nashville
September 3, 2013
Rated 5 out of 5 by FrankB Amazing employees at this fabulous hotel
Front desk went out of their way to accompdate a special request. the upgrade was given without the need to ask for it. snacks at the club lounge were outstanding! So much better than your average Sheraton! Will definitely stay here again if my travels bring me to/through BNA/Nashville.
May 31, 2013
Rated 4 out of 5 by Rae19 Great staff, facitilies a bit outdated
My overall experience at this hotel was very positive: super friendly staff, wonderful service, comfortable beds, great breakfast options in the club room. The only issues I had were there were no big towels in the room when we arrived and the water pressure in the shower was weak.
August 25, 2012
Rated 5 out of 5 by PantherBilly Staff was fantastic!
The nature of my job requires that I am on the road 80% each week. To me a hotel staff is what makes difference and thestaff at the Sheraton Music City was outstanding. They made me feel vey welcome and very comfortable. Great experience and I would highly recommend this hotel.
July 23, 2012
Rated 5 out of 5 by Nancy54 The hotel is beautiful as well as comfortable
This is the second time I have stayed in this hotel - the 1st time for a work conference & the 2nd time for a high school reunion. The meeting rooms are very spacious and staff are very accommodating. The sleeping rooms are beautifully furnished, very clean, and comfortable.
July 25, 2012
Rated 5 out of 5 by ChrisFromMS Super hotel!
I attended a sold-out convention at this hotel. The check-in staff was handling the huge crowds with enthusiasm and efficiency. I REALLY liked the Preferred Guest lounge on the 2nd floor...a really nice treat. Friendly staff made for a Fantastic stay at this place!
September 13, 2013
Rated 1 out of 5 by Service03 Terrible hotel
The staff was not friendly. The service was terrible. They did not clean my room one night I stayed, the next morning I had a do not disturb on the door and they woke me up. The sink was broken. The clock beside the bed was broken. I do not recommend this hote.
February 23, 2013
Rated 5 out of 5 by RayAtl Great Weekend
Staff at front dresk was great at check in and check out, and the other hotel staff was great too. Onlyy suggestion please get the ladies a leaf blower that were sweeping the entrance of leaves. That was a huge area for one lil broom. Keep up the great work.
December 5, 2012
Rated 3 out of 5 Convention
The food was horrible but service was good. There are only 2 elevators and the walk to your room was rather long. Our room faced the interstate and we could not completely close the windows. Fitness center had two rooms but only one room had a TV.
October 10, 2012
Rated 5 out of 5 by Teddybear72 Very Nice
Just returned from a 2 night weekend stay at this hotel and it was very nice. The room was clean and although the airport is very close by never heard the planes at night. I very much enjoyed the balcony. Will definitely be returning to this hotel
March 3, 2013
Rated 5 out of 5 by GuitarPete Like a second home to me and my family
I've stayed here often (since 1998) for the Chet Atkins convention, plus on family trips to Nashville. Comfortable rooms, excellent/helpful staff and professional management team -- at a reasonable price. One of my favorite Sheraton properlies.
July 15, 2012
Rated 3 out of 5 by BizMan It's time to renovate.
Lobby looked nice, but rooms are old and outdated. This hotel needs some renovation.
On Monday morning, they did not have a breakfast buffet. I found it disappointing, especially as I had a busy day, and wanted an in-out experience.
May 5, 2012
Rated 4 out of 5 by Ed46 Nashville Music City
The check-in for this reservation and the week before reservation was very accomodating and the desk person went out of her way to make things pleasant. The ability to park and use the hotel shuttle to the airport was a big benefit.
June 27, 2012
Rated 4 out of 5 by GrannyCarolyn Excellent staff
Starting with Jaime at the front desk, all were helpful, knew my name, friendly and welcoming.
Meals were excellent.
Hotel's welcome and assistance to conference attendees and administration were top notch. I would come again.
April 4, 2012
Rated 5 out of 5 by AmandaQ Great experience!
The staff were amazing and helpful. This includes the front desk as well as the valet and the shuttle drivers. We were traveling with our handicapped child and they went out of their way to assist us. Great experience!
August 2, 2012
Rated 5 out of 5 by favoy oasis near the airport
this hotel has free shuttle to and from the airport, very comfortable rooms/beds and reasonable prices for meals and room service It also has a friendly staff which epitomizes southern gentility and hospitality
November 23, 2012
Rated 2 out of 5 by David46205 Hotel is old and tired
The hotel and room are old and tired. Wallpaper peeling, mold in the shower, and sink drain clogged. Service was slow in all areas. I have never seen a front desk operate so slowly when staffed by four people.
March 18, 2012
Rated 4 out of 5 by KenC Great features
The Sheraton Music City hotel is a great location on the East side of Nashville. Convenient to the airport, the facilities are immaculate, and the fitness center is open 24 hours - including pool and jacuzzi.
October 21, 2012
Rated 5 out of 5 by Dor2416 THis is a beautiful hotel
Would stay here again. Very comfortable bed. Nice bathroom, has coffee maker in room and complimentary water bottles. The only thing I would have liked in the room was a safe and frig/courtesy bar.
November 16, 2012
Rated 5 out of 5 by Beckyb Excellent hotel
We are SPG members and absolutely loved our stay. We loved being able to have the green choice option as well. We've already recommended it to family and they have already booked their stay.
June 29, 2012
Rated 2 out of 5 by don100 issues
Front desk staff rude, could not give directions to the hotel
No recongation of mt SPG status.
I will not stay at this properity again without major changes in ways of conducting business.
November 30, 2012
Rated 3 out of 5 by HauntingCrystal Hair everywhere
Really. Can you not get this basic thing right? Hair in the toilet, hair in the sink, big black coarse thick hair in the tub and hair in the cup I was drinking my coffee from. Disgusting.
December 9, 2012
Rated 2 out of 5 by Moneymic Deceiving
The room looked nothing like the pictures. The room smelled and looked horrible. Maid didn't come 3pm everyday and only made the beds. Never once removed the trash.
Will not return.
November 26, 2012
Rated 1 out of 5 by Rick1947 Unacceptable service
When paying for a 2 night stay one wouldn't normally expect that a parking space on the grounds would not be available. This situation was untenable and the staff was rude as well.
July 8, 2013
Rated 2 out of 5 by McGruff No free internet, fridge, microwave, or breakfast... dated.
Overall the hotel is nice. Room was clean. Plenty of grass to walk your dog. Rooms are a little dated and loud due to the thin walls, etc. and it is by the airport... so there is fly-over noise. I think for the price I could do better. (it was expensive especially with all the TAXES)
There was no fridge, internet access was $10 a day, no free continental breakfast... the complimentary coffee is only available till 6:30am in the lobby?? The coffee maker in the room is a one cup thing that had one envelope of regular coffee. Guess my wife can have coffee. :^ | The rooms are loud with doors slamming in the metal frames down the long hallways. The sharp metal carpet strip to the bathroom was exposed.
They are pet friendly, but you need to ask for the pet policy before you book. Like the $100 fine for leaving your pet in the room unattended, etc. (maybe that is only if they disturb other guests?) But, since the room is loud, my dog felt the need to bark when the hallway doors were slammed.
I think with some minor changes this hotel could be fantastic. Right now, pretty average and kind of expensive. Thanks.
April 9, 2013
Rated 5 out of 5 by GK123 Very Nice Stay
I have been traveling on business since 1980 and this was the first time I've been upgraded to a Presidential Suite. Wow. I only wish my wife had been there also.
October 6, 2012
Rated 4 out of 5 by Ned9597 The hotel was okay
For a short business stay, this hotel was nice. It had attractive grounds and room was comfortable. it was far from attractions so not recommended for tourists.
October 23, 2012
Rated 3 out of 5 by Bubba1321 Poor Room Quality
Nice hotel in a great location but room quality was poor. Walls are very thin so you if you have rowdy neighbors, dont expect any sleep! No private balconies.
December 14, 2011