Rated 5 out of 5 by Southernese Beautiful Hotel
Very nice hotel to stay in. Rooms were large and the beds were comfortable. Do keep in mind that this is not a downtown location. It is closer to Opryland.
July 16, 2016
Rated 2 out of 5 by E1985 Hotel Outdated
Hotel needs major improvement
July 13, 2016
Rated 2 out of 5 by SAM805 Not good!
As a platinum guest you expect certain things, like at least being recognized as that level. That was not the case, upon check in I had to ask for access to club lounge and various other details, no information was given or even offered. The bed in the room felt like it was 100 years old and sagging so low I almost couldn't get out of it the next morning. Power went out at 9pm and still was not on the next morning when we departed at 4:30, so basically all night with no A/C, which in the summer in Nashville was unbearable. No offer of anything upon checking out. I paid $194.00 for a room for one night when I would have been better off sleeping on a park bench outside somewhere. The airport shuttle doesn't start until 5am, which does you no good if you have an extra early flight, so we had to take a taxi to the airport, which defeats fhe whole reason for staying here....just bad all around.
July 11, 2016
Rated 3 out of 5 by Ashley7316 Honeymoon fail
Booked Jr. Suite. Room was not ready at the 3pm check in time. Came back a hour later and they said our room was ready (the guy seemed annoyed I didn't wait for a call & was tired after working 97 hours the last 2 weeks). Got to room and have a view of the ugly roof. For price and the fact we chose this hotel for our honeymoon I am extremely disappointed.
July 10, 2016
Rated 5 out of 5 by LRK1 Comfortable and pleasant
The hotel and it's accommodations were not what caught my attention, it was the staff. Every staff member that I encountered was smiling, pleasant and willing to assist in any way. No question I asked seemed to annoy them and they were always available for whatever was needed.
As for the rooms, they were quite comfortable and the pillows were amazing.
June 28, 2016
Rated 5 out of 5 by tscavell Exceeded expectations!
This stay far exceeded my expectations. I was in town to celebrate a birthday and staff went above and beyond to make it a special occasion. Service was exceptional and because of this, I would not hesitate to stay here again in the future.
June 23, 2016
Rated 5 out of 5 by Buttercup123 Staff is exemplary!!!
I can't say enough about the staff from airport pick-up to airport drop off. Bob the hotel driver was outstanding!!! As was the girl who checked us in. A staff member actually put an Uber app on our phone, we were given discount tickets as well as suggestion for places to see and for dining, staff assisted with the shuttle, I could go on and on. It is the little things that make for a good hotel experience and the Sheraton has that down to a science! Staff was absolutely amazing!!!
June 11, 2016
Rated 2 out of 5 by donethat2 Rooms comfortable. Nice balcony.
Lobby is beautiful.
Restaurant is expensive for the menu. Service very slow as long as a half hour for soda.Room service quicker,but due to language barriers,wrong drinks received. We ordered ice tea & a soda. We got two glasses of water. ($5.50) 2 bowls of ice cream- one spoon. Desk personnel friendly,helpful.Housekeeping attempts to be efficient,again language barrier is a problem. One day,no service. Guest services brought clean towels. Close to airport. But shuttle service is required to go into town.
June 7, 2016