Rated 3 out of 5 by twentyonefortyfour A great room and wonderful facility.
I stayed in a club room, which comes with some interesting perks. It is a huge room with a great work space. The missing amenities would be a mini-fridge and microwave. The housekeepers did a fabulous job, though I was a little concerned that dirty dishes were not removed the following day. The facility is warm and gorgeous. I do find it a bit off putting that this facility charges anyone below Club for the use of WiFi, and I was charged $.099 for a toll free call made from the room phone. If I had been made aware that local and toll free call incurred charges, i would have used my cell phone. It seems the facility wishes to charge for absolutely anything you do in the room. I am surprised I was not charged per gallon of water used for my showers.
January 9, 2015
Rated 5 out of 5 by Vermonter Exceeded my expectations
This hotel surprised me, and exceeded my expectations.
Food quality in the restaurants was very high, I did not expect it to meet the superior standards that it did.
My room was lovely, and very clean. The hotel staff was quite friendly and helpful. The hotel's location is simultaneously superb and terrible: if you have a meeting and want to be near the airport, it doesn't get any better than this. OTOH, if you want to see downtown Nashville, it's a $30 cab ride each way. Knowing this in advance is important to any decision you might have about this hotel.
January 15, 2012
Rated 5 out of 5 by tracy67 Best Pet Friendly Hotel EVER
I have been to several "pet friendly" hotels with my Golden Retriever and Siamese cat over the past few years. This hotel is by far has the nicest accommodations, the friendliest staff, and the easiest of pet policies...no deposits, no extra fees. You couldn't ask for more...oh, and I did I mention the location is right off I-40, so convenient! I will be staying here from now on!! Thank you soooo much Sheraton Music City Hotel! You ROCK!
December 28, 2012
Rated 1 out of 5 by SAK63 FIRST IMPRESSIONS COUNT AND IT DOESN'T GET WORSE THAN HERE
I called this morning while en route on my travels and verified that I would have a King bed available (which was requested but not confirmed in the reservation). The very nice young woman I spoke to told me how much they valued my business and they managed to find an upgraded king room for me. I just checked in to the hotel and was told I was upgraded to a double room. Needless to say I was furious but was really left with no choice after a 20+ hour journey. I walked into the room and the air conditioning was set at 62 degrees (and it's 39 degrees outside). Would have thought it would have the heat on instead. There were dirty towels on the floor and one bed wasn't made. I also am not sure what's upgraded about this room as I have been in numerous properties at lower "classified" ratings that are nicer! The lounge apparently is also closed on weekends (would have been nice to have known that prior) however it's only an over-sized guest room with slim pickings (and unattended).
I woke up this morning seeing bugs (4) climbing the wall! I called the "guest services" line and was kept on hold for 3 minutes and I told them and they said that they would take care of it.
I was further aggravated to see that there were club rooms here and I asked two guests that I saw walk out of them that they were lucky to have them. They said that when they checked in that was a all that there was. I inquired each of their SPG status and they were clueless as to what I was speaking of (when I explained they said that they were not members).
Clearly, poor planning on the hotel's part or they certainly don't value the status of SPG members -- be forewarned!!!!
March 1, 2013
Rated 1 out of 5 by SAMOJones Pet friendly hotel???? I don't think so
On the 2nd day of our stay, I received a call that my dog was disturbing other guests. We had just gotten back to the hotel after an afternoon out. I told her that I thought this was a pet friendly hotel and she stated pets couldn't be left alone. How does that help when you go on vacation in the warmer months and can't take pets to restaurants etc. She then said that she saw I failed to sign a pet waiver. How can I fail to sign something that I don't even know exists. I can't do their job for them. Needless to say, I ended up getting a pet sitter for the next day. You can hear every sound made, so I wouldn't recommend bringing your pet to this "Pet friendly" hotel.
April 21, 2014
Rated 2 out of 5 by Patti58 Noisy
I stayed in a room facing the front of the hotel and the outside piped in music was so loud. When I first arrived to my room I just thought there was an event going on. At 1:30am I had to call the desk and see if there was a party and the kind lady went outside and it was the piped in music. Once she turned it off I was able to go to sleep. I didn't get the rest needed.
November 20, 2014
Rated 2 out of 5 by KPN1 Be careful if you are using points at this hotel
When you use SPG points at this facility make sure you check your bill. What they do is add a charge (plus tax to your bill). It has happened several times to me. It used to be $25 dollars. This time it was $41. Once I was able to resolve with a phone call and the amount was credited to my card. The other time I got the run around over the phone by several people, until I finally went to the hotel and had it rectified. Either way it is a total waste of your time. We will see how they handle this time. BTW, this has never happened to me at any other SPG property.
May 14, 2014
Rated 5 out of 5 by Louise61 This hotel exceeded our expectations!
We began an 8 day road trip to Georgia and onto Florida by reserving two rooms at the Music City Sheraton in Nashville for our first night away. We were so impressed we decided to return to stay again on our very last night.
First of all the beautiful entrance, the layout, the open airiness of the lobby made us feel like royalty. The rooms were beautiful & spacious with lovely views of the courtyard and pool & comfy beds. As SPG gold members we were treated with incredible favor and made to feel very very welcome. The staff was top notch as was our stay.
November 9, 2011