Rated 5 out of 5 by KMC35 Beautiful Hotel
This hotel was gorgeous. The staff was friendly and helpful. I enjoyed my stay and will be staying here upon my return.
April 12, 2015
Rated 4 out of 5 by SPG2022 Music to my ears...
A great hotel to stay at while in Nashville just between the airport and the city
March 31, 2015
Rated 2 out of 5 by JXKE55 Consider other options
Disappointing stay. Probably because online it looks so nice but in person the hotel is badly in need of a refresh. Room was clean enough, but dirty hallways, especially around elevators and tabletops that hadn't been cleaned for days. No washcloths on day 2.
Coffee for one in our room, but if you want a second cup, you must go to the restaurant and pay $2 Not what you would expect from a Sheraton
March 30, 2015
Rated 5 out of 5 by KTO50 Sheraton Music City is the BEST place to stay in Nashville!
The Sheraton Music City is a great gem in Nashville! The staff is extremely friendly, always greet you with a smile and "what can we do to help" attitude. Hotel amenities and staff are super kid friendly. The staff certainly recognizes Starwood preferred guests/loyalty, as we received an OUTSTANDING upgrade to a magnificent room. Club lounge is open 24 hours (including weekends) for light snacks and drinks, as well as regular breakfast and evening hours. While the club is not open for full breakfast service on weekends, the hotel provided free breakfast vouchers for the restaurant. Very nice touch many other properties don’t offer.
Hotel is a great location for many hot spots in Nashville, 10 minutes from downtown, 15 minutes from the Hermitage (and golf), 15 easy minutes to Vanderbilt area, and super convenient to BNA.
Outstanding service and a highly recommended property for anyone stay in Nashville area. This will certainly be the hotel we stay at during future visits to the Nashville area!
March 30, 2015
Rated 5 out of 5 by Norma147 great staff and location1
loved the place and of course, the city.
March 23, 2015
Rated 5 out of 5 by Buck1974 Great Hotel
Great hotel will stay again. Everyone and facilities were top notch!!
February 16, 2015
Rated 3 out of 5 by flyspg Hotel is a little bit too old
The hotel staff upgraded us before we arrived and have the room key ready. As no breakfast provided in Lounge during the weekends, they gave the vouchers for breakfast buffet (nice!)
Just the hotel is too old and smelled bad that day.... and the lounge is poor maintained during the weekends (no coffee)
February 5, 2015
Rated 3 out of 5 by Mrtravel28 Don't expect much
Had a two night stay here. The first impression was that this is a very classy property with a beautiful look from the outside and a great looking lobby. It seems that's where the experience changes though. Check in was very long on Saturday evening. Airline crew are allowed to cut line in front of Platinum guests and it made the wait even longer. I was upgraded to a corner room which was very large. The bathroom didn't have shower gel. The wallpaper was peeling and furniture seemed very worn. Carpet was uninviting and seemed very aged. The room was however clean and the bed was comfortable. The club lounge at this property is not welcoming and seems to be a simply converted room. The pop and water were not stocked and there are no appetizers served on the weekend. The hotel gives you one (1) coupon per night for a free appetizer in the restaurant. After explaining that for lounge access platinum guests can bring their guest in the lounge, I was given additional coupon for one more appetizer a day. This is not adequate and the hotel should just really staff the lounge on the weekend. For breakfast you get a full buffet as once again the lounge isn't serving food. The breakfast in the restaurant was "just ok" but certainly not worth a $15 price tag. The food at the restaurant was good including the free appetizers.
The pool and gym area need a revamp as they don't feel fresh and the hot tub is barely luke warm. There were no towels available and it took 40 minutes to get some at the pool No headsets were available at the gym.
Overall this property needs a remodeling. The hallways seem old and more like the old, old Sheratons. Apparently this property dodged the multibillion dollar renovation money that SPG claims it has spent on the Sheraton Brand. Quick stay at this property is fine, but when I pay way over rack rate I expect better than this from a Sheraton.
February 5, 2015