Rated 1 out of 5 by KINGDRAKE27 Old rundown hotel
The service was horrible. People at the front desk have attitude problems. Holes in the ceiling and bugs in the rooms. If you want to go somewhere for Halloween than this is the place to go..... Michael Myers will probably be at the front desk.
June 27, 2014
Rated 5 out of 5 by KDJ27 Great experience
I stay here just about every time I stay over in Nashville. Everything was great. The employees were super nice and everything was clean. We had a luncheon and a dinner here and the staff did a wonderful job as usual. Excellent stay!
June 24, 2014
Rated 5 out of 5 by Brandy99 This hotel has great features.
Great place to stay. The front desk staff was friendly and very helpful. The airport shuttle was convenient. The Monarch shuttle service was great since we took a few trips downtown and did not have to worry about driving.
June 24, 2014
Rated 4 out of 5 by kabul4me Old Style Good Comfort
This is our Nashville home for about 10 nights out of the year. The hotel has a great old style to it. The rooms are basic Sheraton style rooms, and they could be updated a little more, but they are spacious and comfortable. The courtyard around the pool is wonderful, and they have recently updated their fitness facility. We enjoy our stays here.
January 1, 2012
Rated 5 out of 5 by True2review Great hotel in Nashville
Once again our stay at this hotel was excellent. We stay here on a regular basis on our trip from Pensacola to Columbus. It's a great halfway point to stop.The hotel has very nice facilities. The rooms are spacious and always clean. The beds are the best. We stayed 109 nights in hotels this year so we feel we know what constitutes a great hotel.
December 15, 2012
Rated 4 out of 5 by Javag01 Great lobby
The hotel is near the airport and only a 10 minute drive from the Gaylord Opryland. The lobby is great, with nice places to sit. The hotel also has a great court yard with swimming pool. Food in the restaurant is simple but OK. This hotel is a great place to stay if you do not need to be down town.
May 6, 2014
Rated 5 out of 5 by rogerljiii Great Stay at the Sheraton Music City Hotel!
The Sheraton Music City Hotel is an excellent hotel to stay in. I booked it for 2 nights. The hotel has an elegant look when you enter, the room was clean, and the staff is top notch. I would definitely recommend this hotel to anyone, and I plan to stay there whenever I go back to Nashville.
April 13, 2014
Rated 5 out of 5 by ED40 This hotel has great features and location to downtown
One of the best hotels I have had the pleasure of staying at. Great pool area, super spacious rooms, wonderful staff, super clean!
June 23, 2014
Rated 5 out of 5 by wonderingcarol Excellent hotel
All the staff was very friendly, hotel was super clean and upscale! Will stay here again.
June 27, 2014
Rated 5 out of 5 by shays Great for military family!
After not having seen my husband for 6mo we were reunited for 2 days. When the staff found this out they upgraded us to a beautiful room and gave us complimentary buffet for both nights. They even thanked me for his service! It was absolutely amazing to see such kind caring staff memebers!
December 11, 2012
Rated 1 out of 5 by AmyH74 Absolute Nightmare!
I should have trusted my gut on this one. We had just come from another property in the area that was undergoing MAJOR construction and found this hotel. I got to the room which was extremely dated, think mauve and wallpaper borders, but spacious so we went for it. I went down to help my husband unload the bags and we went to grab a bite to eat. As we went down the stairwell, we had to dodge dog feces. Lots of feces that had been there a while. Doesn't anyone check these common areas and clean? We came back through another entrance with our food and this hallway smelled like someone had been smoking in them for years and the elevator smelled like BO. As we got to our door, we found out that our keys didn't work. The hotel layout is horrible and you can only get to the front dest by walking all the way around the hotel and we were at the end of the line. I called the front desk and asked them to bring me a new card, food is gettting cold, hallways still smell like ashtray. The manager gets on the phone and says they need to swipe my credit card again. Well, come let me in so I can eat and we can do that after. Finally, 15-20 minutes later she finally showed up. Food is cold, I am hot and she is less than apologetic. Finally, she tells me there is no need to swipe the card again (well then why did we have to go through 25 minutes of nonsense and a now have to eat cold food)?! We went back into our room, ate and went to bed. Then the planes start. Oh wonderful, right at the end of the flight pattern. Planes ALL NIGHT LONG accompanied by the highway traffic buzzing along. Worst night of sleep ever and tnd the bed was like sleeping on pavement. I've had a better night sleep sleeping on an air mattress. Left the following morning as you could not have paid me to stay another night. If you're thinking about staying here, please reconsider. There are so many better options in this area.
July 25, 2014
Rated 2 out of 5 by Henrie Hotel Room
Several items in the room need to be addressed.
June 24, 2014
Rated 4 out of 5 by cuzinGJ close to nashville airport
Hotel exceeded expectations. very comfortable bed, clean room, nice HD tv.
lobby had central internet set-ups. free parking for airport if you stay overnight.
only Starwood elite members could use club room. these rooms used to be 3000 or 4000 points - now 7000.
January 28, 2012
Rated 5 out of 5 by MarkTexNYC Extraordinary Property
I love this hotel . In previous trips to Nashville, I've stayed at hotels in downtown in the same family of brands -- but this time, decided to give Music City a try. Glad I did!
- Really close to airport (I had no idea). Free shuttle. If you have a car, a 5-minute drive (plenty of free parking).
- Beautiful, classic property with lots of southern charm. I usually don't go for this (I like modern), but this hit the spot
- The property is immaculately maintained - everything in perfect order from public areas to the room.
- The suites are great - super spacious with tons of room to spread out and be comfortable (however, if staying with more than two people, be aware the suites are just one large space with no divisions)
- Club lounge is average
- Gym is great (new Sheraton Fitness with all new equipment), never crowded
- Excellent service
- THEY USE FITTED SHEETS ... sorry to yell, but this is such a welcomed change in pace from those properties that use flat sheets where there should be fitted
Location wise, it's decently clo
November 24, 2012
Rated 5 out of 5 by EMS311 Beautiful hotel this time of the year
Our weekend stay was nice. The hotel was beautiful, and so big. The breakfast buffet was yummy. The hotel is a short drive from everything. Every now and then you can hear the airplanes land, but it wasn't that noisy at all.
December 12, 2012
Rated 3 out of 5 by Rebsfan Charged for Internet
Would not recommend this hotel...the rooms were outdated. Other guest had animals in there room barking(was not aware this was a pet friendly hotel). To top it off the wifi is not free. A $10 fee per day for internet....
January 3, 2014
Rated 5 out of 5 by johnstons Past Expectations
I couldn't say enough about this hotel! The room was beautiful, more comfortable than any hotel bed, and the staff was awesome! Jason was so friendly in the restaurant! The only thing I don't recommend would be club level.
August 22, 2012
Rated 4 out of 5 by Knox16 fine
Club lounge should include some newspapers each morning including the local Tennessean and Wall Street Journal. While papers are delivered to door, there should be some newspapers in lounge. Room 2125 was a good choice
December 8, 2011
Rated 4 out of 5 by PrincessAndrea Overall good stay
We chose this hotel since it was not downtown and would be a bit quieter and more serene. Definitely take some time to enjoy the courtyard if the weather is nice! Also request a room with a porch or balcony facing the courtyard or the parking lot. Ours faced the ac units/roof, but it was really quiet.
I was worried the proximity to the airport would be noisy, but after 7pm, it seems you don't hear anything, except your neighbors. The walls are thin. You will be able to hear the slamming of doors and the opening of the sliding doors. However, the front desk attended to this and gave us club lounge status for the rest of our stay.
Definitely get a club room or pay extra to use the lounge. The continental breakfast is amazing. Plus you can pop in anytime to get a water, coffee or soda.
The indoor pool is very clean and not heavily chlorinated which was nice. We really enjoyed exercising and using the hot tub.
We did have the breakfast buffet one morning and it was also lovely and a ton of food!
All the staff from the cleaning ladies to the porters are lovely! They even gave us a room close to the elevator since my Mom uses a cane.
April 21, 2014
Rated 5 out of 5 by Jerseydevil1 Excellent choice
This is a lovely hotel outside the city, but it's the people who work there who make the real difference. About as helpful and responsive as you'll find anywhere.
April 9, 2014
Rated 5 out of 5 by Leo4028 Great value for the rates
Staff were all responsive and helpful, facilities were clean and impressive.
May 20, 2014
Rated 5 out of 5 by CollegeStudentParent Great Place to Stay
This hotel surprised me, and exceeded my expectations.
My room was lovely, and very clean. The hotel staff was quite friendly and helpful. Close to the airport. Pet Friendly. Beautiful lobby.
April 11, 2012
Rated 5 out of 5 by Wesleylynne I love staying here
We stay at the Sheraton Music City every year over the July 4th weekend and it is always a great experience. The beds are so comfortable and the staff is wonderful!
March 18, 2014
Rated 5 out of 5 by Edward68 This hotel was one of the best weve ever stayed in
We are spg gold members and was upgraded to a suite. Staying for three nights it was awesome having the extra room in a suite.
October 9, 2014
Rated 5 out of 5 by shea fantastic hotel
all the staff was great, check in awesome
great help getting tickets for Grand Old Oprey. pool area nice & clean all the time.
July 10, 2012
Rated 4 out of 5 by nobreakfast Muisc City Nashvill e Sheraton
Most Hotels now serve a breakfast... oj something we had water
April 14, 2014
Rated 5 out of 5 by Vman Over and Above
The staff went over and above anything required, in their helpfulness and friendliness. I felt like I was with family.
September 3, 2012
Rated 5 out of 5 by Cindy46 Wonderful hotel, beautiful view.
Big rooms, clean, comfortable, great staff, beautiful lobby, huge conference area with many rooms.
February 13, 2014
Rated 5 out of 5 by Westpar1 Staff was very accomadating
Hotel was clean. Staff was very friendly and answered all of our questions. Food was very excellent also.
October 29, 2013
Rated 4 out of 5 by RGVee Great stay for a good price
Great hotel and very convenient
April 19, 2014