Rated 4 out of 5 by Ric2014 Air conditioning.
Air conditioning too cold!!!!. Need to wear a jacket in order to be fine during working sessions (meeting rooms). The same problem in the halls.
April 28, 2014
Rated 5 out of 5 by AmericanSmooth9999 Nashville Ballroom Challenge
Excellent ballroom facility. Indoor pool and separate outdoor was fantastic. When I checked in, I was acknowledge as SPG member. The staff was great and responsive. I will recommend more ballroom competitions to be held at this facility. Everything was clean and new. A minor deficiency was no omelet station for the breakfast buffet on the weekend.
April 21, 2014
Rated 1 out of 5 by SAMOJones Pet friendly hotel???? I don't think so
On the 2nd day of our stay, I received a call that my dog was disturbing other guests. We had just gotten back to the hotel after an afternoon out. I told her that I thought this was a pet friendly hotel and she stated pets couldn't be left alone. How does that help when you go on vacation in the warmer months and can't take pets to restaurants etc. She then said that she saw I failed to sign a pet waiver. How can I fail to sign something that I don't even know exists. I can't do their job for them. Needless to say, I ended up getting a pet sitter for the next day. You can hear every sound made, so I wouldn't recommend bringing your pet to this "Pet friendly" hotel.
April 21, 2014
Rated 4 out of 5 by PrincessAndrea Overall good stay
We chose this hotel since it was not downtown and would be a bit quieter and more serene. Definitely take some time to enjoy the courtyard if the weather is nice! Also request a room with a porch or balcony facing the courtyard or the parking lot. Ours faced the ac units/roof, but it was really quiet.
I was worried the proximity to the airport would be noisy, but after 7pm, it seems you don't hear anything, except your neighbors. The walls are thin. You will be able to hear the slamming of doors and the opening of the sliding doors. However, the front desk attended to this and gave us club lounge status for the rest of our stay.
Definitely get a club room or pay extra to use the lounge. The continental breakfast is amazing. Plus you can pop in anytime to get a water, coffee or soda.
The indoor pool is very clean and not heavily chlorinated which was nice. We really enjoyed exercising and using the hot tub.
We did have the breakfast buffet one morning and it was also lovely and a ton of food!
All the staff from the cleaning ladies to the porters are lovely! They even gave us a room close to the elevator since my Mom uses a cane.
April 21, 2014
Rated 4 out of 5 by RGVee Great stay for a good price
Great hotel and very convenient
April 19, 2014
Rated 2 out of 5 by Knox16 disappointing
I have enjoyed previous stays but this time my platinum status did nto seem to matter. I arrived at 11 PM and my room was a long hike from an elevator and the club lounge.
No other king size bed was available so was placed in a double bed room on first floor near health club but a hike from club lounge. My profile did not state my preference to be near elevator despite requests for it.
April 17, 2014
Rated 4 out of 5 by Patricia14 Reservations
Had an initial problem with this hotel changing our resv from using SPF points for room to charging room on SPG am ex. Had to call spg in order to get it done. Hotel gave us incorrect information.
April 15, 2014
Rated 4 out of 5 by nobreakfast Muisc City Nashvill e Sheraton
Most Hotels now serve a breakfast... oj something we had water
April 14, 2014
Rated 5 out of 5 by Rhonda54 Beautiful inside and out
All staff was excellent. My husband was in hospital and I needed a relaxing place to stay and feel safe.
April 14, 2014
Rated 4 out of 5 by RayET Hotel has all the amenities
The hotel and location is very good, staff is pleasant and helpful, overall appearance is nice, and accessibility to Nashville is easy, shuttle service, taxi, no complaints about the service or appearance, very comfortable.
April 14, 2014
Rated 5 out of 5 by rogerljiii Great Stay at the Sheraton Music City Hotel!
The Sheraton Music City Hotel is an excellent hotel to stay in. I booked it for 2 nights. The hotel has an elegant look when you enter, the room was clean, and the staff is top notch. I would definitely recommend this hotel to anyone, and I plan to stay there whenever I go back to Nashville.
April 13, 2014
Rated 4 out of 5 by dw23 Overall good stay, no one picks up phone
Overall, I had a good stay and like the hotel. One area that needs attention is the ability to reach room service to place an order. They never pick up. Ever. At any time. It normally takes 5 calls to reach them or calling the front desk to try and convince them to take an order. I have never seen it be so difficult at any hotel I have ever stayed at.
April 11, 2014
Rated 4 out of 5 by Okray A Better Than OK Stay
The room, bar and bar food and drink were what we expect from the Starwood name. Front Desk service was not so good. The manager on duty when we checked in seemed more interested in finding out what time we would be leaving - presumably to have the room quickly turned over. No personal "Starwood" greeting was forthcoming and as far as access to the Club Floor, we were told "Only Platinum Members". We have always had this access (we're Gold members) at other Starwood properties). Just seemed kind of cheap. Attractive and nicely laid out hotel.
April 10, 2014
Rated 5 out of 5 by Jerseydevil1 Excellent choice
This is a lovely hotel outside the city, but it's the people who work there who make the real difference. About as helpful and responsive as you'll find anywhere.
April 9, 2014
Rated 4 out of 5 by AttorneyTim Nice job on a busy weekend
Stayed here on a busy Women's Final Four weekend...plus a church group...great Platinum recognition...great breakfast as award...while noisy the first night due to a kids group...the hotel did a good job of quieting them down the second night...kudos to the front desk for helping me check in early...also the reviews about dog friendly hotel were accurate...that is what made us stay at this hotel...all around good job
April 7, 2014
Rated 5 out of 5 by kelgy87 Very comfortable and accomodating Hotel
The staff was very accomodating and friendly. Any issue was fixed promptly.
April 7, 2014
Rated 2 out of 5 by lward23 Dissapointed
The water source was cut off from midnight to 0600. Very inconvenient. I was not notified prior to arrival.
April 3, 2014
Rated 5 out of 5 by PistolPete33 Great Hotel Coupled With Great Service
By far the best Sheraton that I have ever stayed at. To date this is one of the the only SPG hotels which I haven't had to beg for the complimentary suite upgrade perk for platinum members. Front desk staff were awesome, suite was amazing and spotless and the food at the bar was top notch. Highly recommended and if I am ever in Nashville again I know where I'll be be. Thank you
March 20, 2014
Rated 5 out of 5 by Wesleylynne I love staying here
We stay at the Sheraton Music City every year over the July 4th weekend and it is always a great experience. The beds are so comfortable and the staff is wonderful!
March 18, 2014
Rated 5 out of 5 by Cindy46 Wonderful hotel, beautiful view.
Big rooms, clean, comfortable, great staff, beautiful lobby, huge conference area with many rooms.
February 13, 2014
Rated 5 out of 5 by Vincos Number 2 but they Definitely Try Harder
OVERALL IMPRESSION: Depending on the purpose of your visit to Nashville, the location of this property - out in the middle of nowhere and vaguely near the airport - could be somewhat of a handicap…but precisely for this reason they provide an absolutely excellent accommodation experience…far superior to their downtown counterparts. The property itself is very beautiful with a large lobby with an impressive Italianate fountain and a beautiful arcaded central courtyard which added to the Mediterranean feel.
SPG PLATINUM RECOGNITION: Excellent. Advance upgrade to a suite. All special requests satisfied prior to arrival. Lovely in-room amenity and personalized Welcome. As it was Sunday and the lounge was closed, we were offered a Complimentary Happy Hour Appetizer in the Veranda…large enough to be a light dinner!
THE ROOM: Like a large “loft-style” room more than what I understand to be a suite but with spacious living area, wet bar and great bath as well as a large balcony. Furniture-style is that kind a “Shaker/Motel” stuff that I personally don’t like but certainly not unpleasant.
LOCATION: This place must be for events and conventions because it is not conveniently-located to much but if you have a car and don’t want the hustle-bustle of downtown, the sylvan surroundings could be a bonus. And the Hermitage of Andrew Jackson and Graceland are just 15 minutes away.
EXCEEDED EXPECTATIONS: Very high level of customer care. One of the reception staff offered to come out to our car to unfreeze the locks (not necessary but most appreciated) and another was willing to loan us the ice-scraper from her own car.
DID NOT MEET EXPECTATIONS: N/A.
ONE THING TO KNOW: Prices usually run significantly lower than other SPG alternatives in Nashville - and parking is free - so location disadvantage should also be weighed against these factors.
January 21, 2014
Rated 3 out of 5 by Rebsfan Charged for Internet
Would not recommend this hotel...the rooms were outdated. Other guest had animals in there room barking(was not aware this was a pet friendly hotel). To top it off the wifi is not free. A $10 fee per day for internet....
January 3, 2014
Rated 5 out of 5 by Westpar1 Staff was very accomadating
Hotel was clean. Staff was very friendly and answered all of our questions. Food was very excellent also.
October 29, 2013
Rated 5 out of 5 by SonomaSusan Welcoming rest for the weary and a pleasant surprise
The staff at this hotel is friendly and kind beyond belief. From check in to dining, they treated me extremely well. The SPG recognition is terrific here, but I saw they they treated everyone that way. I was comped a free appetizer, a room upgrade, breakfast, and just pretty much treated like royalty. And the food was surprisingly good. The shrimp and grilled peach salad appetizer was worthy of a five star restaurant. The location isn't exciting but this is just the place for you if need airport convenience. Stellar serviceable around.
October 26, 2013
Rated 5 out of 5 by Lakearea Wonderful Hotel
My husband & I have stayed at this hotel several times over the past 8 yrs. The reason we choose this particular hotel is for the over & beyond friendly staff ,as well as the accommodations.I can not speak highly enough of how the staff go out of their way to accommodate & be nice to you. Tess,& Mike at the front desk treat you just like family. My husband has treatments downtown at Vanderbilt ,so it is out of the way to stay ,but well worth the drive & time to stay at this hotel.We have appreciated all of their kindness & help thru out these yrs. We will continue to stay at this hotel no matter the distance from our business.We also only live approx. 2 hrs. from Nashville,so it says alot about this hotel with us staying even living that short of distance.
October 21, 2013
Rated 2 out of 5 by Airdog72 Hotel was great all but the front desk
When I arrived at the airport I contacted the hotel at the phone bank, upon calling the phone rang for about 1 minute before anyone picked up, when the man did he advised that the shuttle would be at the stop in two mins. I proceeded straight down and saw the shuttle pulling off, When I called back the man advised that he couldn't wait any longer. It took me less than 1:30 mins to get to the stop.
Secondly After I had dinner I asked the man at the front desk what time breakfast was served in the restaurant (I being platinum had a free breakfast) the man advised that breakfast started at 6am and the shuttle left at 6:30 and I did not need to sign up for it. When I got down to checkout the next morning the lady advised that breakfast didn't start until 6:30 and the bell hop advised that I need to sign up for the shuttle.. All in all the Hotel was nice but some of the hotel staff needs to be retrained on how things work and when the restaurant opens.
October 13, 2013
Rated 5 out of 5 by Ellen47 Efficient Staff
Hotel was clean and front desk along with rest of staff was very friendly. Upon check-in, Marcus informed me our room was ready yet but took my number. Didn't have too wait more than 30 minutes which we enjoyed in the veranda area. Will definitely recommend this place as well as stay here again when in Nashville. Thanks for helping make my husband's 50th birthday celebration memorable!
September 16, 2013
Rated 2 out of 5 by ayeamme Poor Customer Service Responsiveness
I reserved this room out of many available in the Nashville area because of the Sheraton reputation and an indoor whirlpool. After settling in to my room, I learned the whirlpool had been drained of water and was nonfunctional. I was offered a free appetizer for my trouble. That's it. I had already eaten dinner. Appetizer of no use. I asked for other considerations and was denied. They should inform guests at checkin of nonfunctional amenities. I won't stay here again.
September 13, 2013
Rated 5 out of 5 by ChrisFromMS Super hotel!
I attended a sold-out convention at this hotel. The check-in staff was handling the huge crowds with enthusiasm and efficiency. I REALLY liked the Preferred Guest lounge on the 2nd floor...a really nice treat. Friendly staff made for a Fantastic stay at this place!
September 13, 2013
Rated 3 out of 5 by timc1975 watch for bait and switch
booked hotel through expedia.com---reserved and paid for club king room. was given a standard room. had to argue with desk clerk that I had paid for a club room and expected one. was reluctantly given the correct room. expedia website info is incorrect. this hotel has no views of downtown Nashville
September 3, 2013