Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 128 reviewers.
Rated 3 out of 5 by Thank you We stay at SPG hotels all over the world. We arrived at Dallas Galleria Sheraton between 4:30-5pm and our room was not ready; the staff was courteous and we received complimentary drinks. Pool was not clean, and the pool area had chairs flipped over, and all over the place. But again this may be due to the rain storm that came through without warning. Towels were stacked, clean and warm. August 18, 2014
Rated 5 out of 5 by The food was excellent. I enjoyed both room service and the breakfast buffet. The choices were varied and everything I tried exceeded expectations. August 11, 2014
Rated 4 out of 5 by Clubhouse Need more of an assortment. My room came with a complimentary clubhouse breakfast and only served old oranges and apples. Need breakfast bars. Drink assortment was good. August 11, 2014
Rated 2 out of 5 by First time in Sheraton This is the first time I am staying in a Sheraton (am a frequent traveller). Here is the good - their customer service was good. Needs Improvement - the breakfast buffet - I had to pay extra to get the breakfast rate -It was not great - but slightly better than a lower grade hotel. Need to offer latte's as well. Bad/Ugly - 1. For the rate that is being charged (especially in Dallas) the Internet access should be complimentary. Get that at the other higher end hotels that I stay. 2. The room/bathrooms are relatively small. 3. The sleep quality was terrible. The noise of the air conditioner was loud, and the temp kept fluctuating quite a bit in the night. 4. When I switch on the TV, only the voice came - no picture initially. Took a few tries to get going. 5. The complimentary shaving blade that they gave was terrible - had several cuts. Need to put those toiletries in the room instead of being asked. I stayed at this hotel because my colleagues stayed here. I would not stay at this hotel again. August 7, 2014
Rated 3 out of 5 by Rather disappointing stay I reserved a king bed but it was a queen. Okay it was just one night. A light did not work. I used the others. What really disappointed me was at check in I was told I had access to the club lounge for breakfast beginning at 7:00 am. My wife and I had planned to be on the road well before then but decided to stick around for a breakfast. Only there was no breakfast on Saturday. Only coffee. I mentioned this at checkout and the man saved the day by offering us a free trip to the breakfast buffet. Otherwise the ratings would have been lower. August 3, 2014
Rated 4 out of 5 by It was a comfortable stay We enjoyed the stay at this hotel. Four: issues though: One: we had to sleep three people on one king sized bed. A roll-a-way bed costs $10 per night. Two: Internet service in the room was $12.95 per 24 hour period. This would be very costly for us since we were there 8 nights. Three: We asked once to not have our room cleaned and then they automatically put us on the "do not clean list". So, even when we didn't hang the card on the door for no cleaning we ended up not getting cleaned. When we asked to have our room cleaned they said they would take us off automatic "no cleaning" but the next day they had us on their do not clean list again. After three nights of no cleaning they finally took us off the list and cleaned the room on the fourth day. .Four: The shuttle only drives you within 3 miles of the hotel and public transportation is terrible in Dallas. There isn't much to do within 3 miles. There also isn't an airport shuttle. July 31, 2014
Rated 4 out of 5 by Very good stay I have been to Dallas many times and this hotel was as good or better than the others I stayed at in the area. There were a couple of events going on which gave the hotel a very lively feel. The food from the restaurant was much better than expected. Also, their shuttle service to local restaurants and shopping was run very often and well. July 25, 2014
Rated 4 out of 5 by Refreshing Very comfortable hotel, good location, friendly staff members always ready to help,nice clean rooms, quiet club room very good for working, fresh breakfast, good coffee..., I will definitely recommend this hotel. July 21, 2014
Rated 4 out of 5 by Grest except for one thing I travel on weekends occasionally. When I do, I need to launder clothes. I was surprised to find that there were no laundry facilities on site. I ended up purchasing additional things rather than launder. A disappointment. July 21, 2014
Rated 4 out of 5 by Great place to stay I really enjoyed my stay at the Sheraton. The rooms and especially beds were so comfortable. The only areas for improvement are my housekeeper did an awful job of cleaning the room. He or she only made the bed and changed out the towles. They did no other cleaning and didn't even bother to take out the trash in my room. Other than that the staff and facilities were great and the location is also close to many restaurants and shopping. July 21, 2014
Rated 5 out of 5 by Excellent Staff We enjoyed our stay very much. Friendly staff, comfortable rooms... free parking, free internett and a complimentary crib for our toddler.. super service July 14, 2014
Rated 5 out of 5 by Great Hotel Staff This hotel was very friendly and comfortable. The gentleman that greeted you at breakfast was absolutely wonderful. The location of the hotel is great; however, they are currently doing construction on the 635 which is inconvenient. Once that is completed, everything should be fine. July 14, 2014
Rated 4 out of 5 by dissapointed in recent stay for frequent guest I stay at this Sheraton LBJ hotel about twice a month. Typically I LOVE this hotel but didn't have the best experience this time around due to the elevator issues which resulted in long waits and the fact that I didn't have very hot water in the a.m. due to a water main bursting, resulting in water having to be turned off in the evening. However, staff member Rachel was extrememely helpful and made it right for me by compensating me with starwood points as a result of these inconveniences. Therefore, I am going to chalk this up as a one time issue vs. a reoccuring happening. I look forward to my next visit a couple of weeks from now. -Brock July 12, 2014
Rated 3 out of 5 by This hotel food was good The Hotel was experiencing problems with the elevators and was not fixed in timely manner, we were on the 8th floor so the wait was long, also room cleaning was not done timely had to wait 2hrs in lobby because of communication between staff. I have stayed their twice before because of the location close to family...don't know if I will try it again. July 11, 2014
Rated 5 out of 5 by Incredible stay My girlfriend and I were on a weekend getaway road trip from Houston to Dallas. We stayed the first night at this Sheraton and the other at Renaissance, so there would be a direct comparison between the two. Sheraton by Galleria has a nice lobby that has been recently renovated, however the rooms are still a little aged. But they treat elite members well and I was upgraded to a club level room with key-secured elevator and free access to the club, which I did not even asked It also offers complimentary Internet access that has one of the best experience I have ever experienced. 20Mbps bandwidth all the time as I did a little bit test. The breakfast was a little disappointing largely due to the previous reviews that I read here. It's just below average level. I would love to stay here than Renaissance hotel in Dallas, although it's much more expensive in price but quite the same quality in service. July 10, 2014
Rated 3 out of 5 by Maintenance Required The hotel seemed to be experiencing problems the weekend that we stayed there. The elevators were not working properly or at all. They were erratic at times taking us to the top floor and then down to our floor (a little scary). The plumbing in the room was poor--the sink and shower drained slowly . The water pressure for showers was poor. July 9, 2014
Rated 3 out of 5 by Stay was OK For a Sheraton hotel, I expected something a little better. The big plus was that the room was very clean. The bed was comfortable. The biggest problem with our stay was that it appeared as if only 1 elevator was working (out of 3 elevators). That was a big problem. July 8, 2014
Rated 4 out of 5 by Nice hotel The hotel was better than expected compared to it's SPG category level. My only complaint was that we didn't get the room at SPG club level. July 7, 2014
Rated 5 out of 5 by Excellent facilities, will definitely come back in future! Very professional staff, diligent in doing what is expected from them, keep it up, your are winning team! July 2, 2014
Rated 5 out of 5 by comfortable Pleased with our stay. Nice and quiet in our room. July 2, 2014
Rated 4 out of 5 by taxi service to hotel--to and from Love Field On the brochure for the conference I attended at your hotel, it said there was a shuttle for the airport---but there was not and the taxi fare was expensive for such a short distance. June 30, 2014
Rated 4 out of 5 by Everything went well Lunch food needs improvement June 30, 2014
Rated 5 out of 5 by Nice hotel The front desk staff and conceige very nice. Dining and beverage staff needs work. June 30, 2014
Rated 5 out of 5 by Best staff ever!! This hotel was very nice, rooms were great, beds were VERY comfortable, but the best part about it was the staff. They went above and beyond to make sure we had what we needed. The shuttle will take you anywhere within a 3 miles radius for free and one time when the shuttle driver was too far away the manager came out from behind the desk and drove us in another shuttle. When we wanted to go to a restaurant that we didn't know required reservations, the front staff offered to call for us. Just phenomenal service, they were willing to go above and beyond!! The only advice I have is that while the fitness center had a lot to offer, the cardio machines need service. Many were not working and the ones that did had slow screens, tv's on machines also did not work. Also, our shower had the least amount of pressure I've ever seen no matter what setting the head was on, but these are very minor issues. I would stay there again anytime I am in that area. June 23, 2014
Rated 4 out of 5 by Great staff! The staff at the front desk, the housekeepers whom I spoke with in the hallway, and the restaurant staff were TERRIFIC! The restaurant has an arugala salad that is second to none! June 23, 2014
Rated 3 out of 5 by The hotel 's amenities There was no gift shop on site and road construction. June 23, 2014
Rated 5 out of 5 by GREAT Stay! I have not had such excellent service in a hotel for a very long time. Every single staff member was friendly and very helpful. The room was beautiful with some extra amenities for the club floors. I will be back! June 23, 2014
Rated 4 out of 5 by I'll Be Back Was this the best hotel I've ever stayed in? No. But it is nice and modern and well located -- assuming you can navigate the highway construction. The parking is a little hinky, with a weird layout. I finally figured it out. I was disappointed not to get SPG Platinum treatment on check-in and to end up in a regular room, but it was nice. The best part was the drapes, which fully closed and blocked out the light. The next best part was breakfast. Great buffet. I'll be back. June 23, 2014
Rated 4 out of 5 by Gracious! Simple design at entry - room was comfortable - bed was great - breakfast was fabulous - easy on/off of Tollway. June 16, 2014
Rated 5 out of 5 by Great location. Excellent service, personnel, location, food, and shopping. June 15, 2014
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