Rated 4 out of 5 by PattyAnn12 Mrs Patricia Foltz
Staff was outstanding the driver that took us local resturants outstanding. Only things that's was off was the Club on Friday nite went up to see it very nice .after that the room stay dirty and no one restock anything in the refrigerator and coffee machine never worked not only for me but others evident by the half empty cups on the counter This was our first encounter with the club .
May 26, 2014
Rated 3 out of 5 by mdlchic1230 Just Average
This hotel was just OK. When I checked in the girl at the desk was not rude, but not very helpful. I made a request which was granted, but when I questioned something pertaining to that request she told me she didnt know to call Starwood. The next day I spoke to Edgar?? who was at the front desk at the time, and he took care of it right away, no questions, and already had my starwood info pulled up. He was really great and friendly and helpful.
Other than that bathroom was really small, and the pool area is next to the freeway so kind of noisy and water was a greenish color that made me not even want to stick my feet in it.
Bed was comfy. Also the club lounge didnt serve cocktails and was closed on Saturday morning for breakfast. Had to get vouchers and order drinks from downstairs bar and eat downstairs...which to me defeats the purpose of having the lounge on the floor???
April 15, 2014
Rated 4 out of 5 by SAGuest2014 Nice hotel
The hotel was better than expected compared to it's SPG category level. My only complaint was that we didn't get the room at SPG club level.
July 7, 2014
Rated 4 out of 5 by Boubou taxi service to hotel--to and from Love Field
On the brochure for the conference I attended at your hotel, it said there was a shuttle for the airport---but there was not and the taxi fare was expensive for such a short distance.
June 30, 2014
Rated 5 out of 5 by bwalker1964 Great Weekend Escape
After seeing a few reviews about the remodeling at this location, I was a little worried and not sure what to expect. We were very pleasantly surprised! Everything was clean, fresh and in perfect order. The parking was adequate, the breakfast buffet and service was fantastic, the front desk associates were friendly and courteous, and the rooms were very comfortable and clean. Thank you for a nice relaxing weekend!!
November 30, 2012
Rated 3 out of 5 by oliver1127 The lobby is nicer than the rooms
I expected the hotel to be nicer based on how great the lobby looked. The bathrooms are very small, and the design of the counter height, mirror placing etc made for a strange feeling. The door opens directly in front of the toilet and shower. Very claustrophobic. The sound from the very busy highway is annoying. The parking lot situation doesnt make sense...they have it gated off with 2 different gates. why?
January 16, 2014
Rated 5 out of 5 by Cheryl23 GREAT Stay!
I have not had such excellent service in a hotel for a very long time. Every single staff member was friendly and very helpful. The room was beautiful with some extra amenities for the club floors. I will be back!
June 23, 2014
Rated 5 out of 5 by Cr89 Excellent facilities, will definitely come back in future!
Very professional staff, diligent in doing what is expected from them, keep it up, your are winning team!
July 2, 2014
Rated 4 out of 5 by JimfromCA Great staff!
The staff at the front desk, the housekeepers whom I spoke with in the hallway, and the restaurant staff were TERRIFIC! The restaurant has an arugala salad that is second to none!
June 23, 2014
Rated 5 out of 5 by Alaura comfortable
Pleased with our stay. Nice and quiet in our room.
July 2, 2014
Rated 5 out of 5 by slabitue Nice hotel
The front desk staff and conceige very nice. Dining and beverage staff needs work.
June 30, 2014
Rated 4 out of 5 by Guest2727 Everything went well
Lunch food needs improvement
June 30, 2014
Rated 4 out of 5 by MrsBrown124 Sheraton Dallas
Overall my stay was not bad, a few things that needs improvement. In the bathroom in my room I saw a bug crawling on the mirror.
Also, I called room service to order a belgian waffle, and was told that they did not have belgian waffles. If there is something that the kitchen cannot make, please remove it from the room service menu
April 17, 2014
Rated 3 out of 5 by Daughter1 The hotel 's amenities
There was no gift shop on site and road construction.
June 23, 2014
Rated 5 out of 5 by FrequentTravelor Excellent Staff!
The staff at this hotel was outstanding. They are very attentive and helpful. No matter who I asked something of, I received a prompt, courteous reply trying to meet my every need. That's service worth coming back for.
May 30, 2014
Rated 4 out of 5 by Lew14 Gracious!
Simple design at entry - room was comfortable - bed was great - breakfast was fabulous - easy on/off of Tollway.
June 16, 2014
Rated 3 out of 5 by MrsWaters13 Bathroom: sticking door, not clean
The bedroom area was great. Comfortable mattress, nice atmosphere, clean and organized. Same can't be said about the bathroom. We found hair in the bathtub, and the sticking door would only close after some effort (my guess it's out of alignment).
May 16, 2014
Rated 3 out of 5 by WellSeasonedTraveler Makeover incomplete
Brian and Edgar did their level best to improve the hotel's shortcomings--bathroom size/ventilation, workout room temp/ventilation, bar and restaurant hours/quality--to mention a few. No reasons for service issues, just need to make the changes and update the staffing and direction.
April 21, 2014
Rated 5 out of 5 by LDC57 Great location.
Excellent service, personnel, location, food, and shopping.
June 15, 2014
Rated 4 out of 5 by wjfc Very nice weekend
We stayed here for the weekend while going to a lacrosse event at SMU, the staff was very attentive. In addition to the lacrosse team there was a very large contingent of cheerleaders at the hotel. The staff was always there to support the guests and i noticed they were quick to address the guests issues.
March 4, 2014
Rated 5 out of 5 by Erikc67 Comfortable Experience
Despite a slight snag with a third party firm that booked the room, the Sheraton Dallas provided an enjoyable stay. Extremely comfortable bed, which is important for business travelers.
May 21, 2014
Rated 5 out of 5 by davidxu Excellent service, friendly staff
I stayed here twice in December 2012, exceeded all my expectations. Very clean rooms and helpful staff, the hot breakfast was amazing, got everything from real juice to eggs to bakery, which makes this hotel stands out from its SPG peers. Very good location, short drive to Dallas. Strongly recommend.
December 24, 2012
Rated 4 out of 5 by KTWH Sheraton Dallas Galleria
Really nice stay. Not easy to get to because of service road construction, but very clean and nice. Fantastic staff from the front desk to the restaurant. Nice fitness facility. Really enjoyed our stay.
May 6, 2014
Rated 5 out of 5 by Benjamin09 Great value in a good location for SMU.
I thought this hotel was very nice for the price and location. It is convenient to SMU, Park City, and Highland Park area. The bar/restaurant was excellent.
May 15, 2014
Rated 5 out of 5 by Polecat66 The staff
The staff worked hard to ensure my request was fulfilled after there was a mix-up on a deadline for an item sent out for cleaning. They are friendly and professional.
April 16, 2014
Rated 5 out of 5 by Papagrandkids3 DAllas
due to construction hard to get into hotel but worth is once you get there.
May 2, 2014
Rated 5 out of 5 by Pivotal Business Conference
Excellent Location close to shopping, food and entertainment. Friendly staff. Good value
April 26, 2014
Rated 4 out of 5 by John5843 Staff
The staff was outstanding in taking care of all request. They even kept the bar open late for us on 2 nights
April 9, 2014
Rated 4 out of 5 by jlentl Outstanding Staff
I have stayed in a lot of places (Starwood and otherwise) all over the world, and rarely have I encountered a more pleaserable, helpfull, and courteous staff than at this hotel
February 18, 2013
Rated 4 out of 5 by Luchy Extra Mile
Club level room with no staff support on weekends. It should always be open for gold members with appropriate staff support.. found romm very messy.
January 15, 2014