Rated 5 out of 5 by Jillian7 Great Hotel Staff
This hotel was very friendly and comfortable. The gentleman that greeted you at breakfast was absolutely wonderful. The location of the hotel is great; however, they are currently doing construction on the 635 which is inconvenient. Once that is completed, everything should be fine.
July 14, 2014
Rated 4 out of 5 by bsafe dissapointed in recent stay for frequent guest
I stay at this Sheraton LBJ hotel about twice a month. Typically I LOVE this hotel but didn't have the best experience this time around due to the elevator issues which resulted in long waits and the fact that I didn't have very hot water in the a.m. due to a water main bursting, resulting in water having to be turned off in the evening.
However, staff member Rachel was extrememely helpful and made it right for me by compensating me with starwood points as a result of these inconveniences. Therefore, I am going to chalk this up as a one time issue vs. a reoccuring happening. I look forward to my next visit a couple of weeks from now.
July 12, 2014
Rated 3 out of 5 by MaryS55 This hotel food was good
The Hotel was experiencing problems with the elevators and was not fixed in timely manner, we were on the 8th floor so the wait was long, also room cleaning was not done timely had to wait 2hrs in lobby because of communication between staff. I have stayed their twice before because of the location close to family...don't know if I will try it again.
July 11, 2014
Rated 5 out of 5 by Chenbing Incredible stay
My girlfriend and I were on a weekend getaway road trip from Houston to Dallas. We stayed the first night at this Sheraton and the other at Renaissance, so there would be a direct comparison between the two.
Sheraton by Galleria has a nice lobby that has been recently renovated, however the rooms are still a little aged.
But they treat elite members well and I was upgraded to a club level room with key-secured elevator and free access to the club, which I did not even asked
It also offers complimentary Internet access that has one of the best experience I have ever experienced. 20Mbps bandwidth all the time as I did a little bit test.
The breakfast was a little disappointing largely due to the previous reviews that I read here. It's just below average level.
I would love to stay here than Renaissance hotel in Dallas, although it's much more expensive in price but quite the same quality in service.
July 10, 2014
Rated 3 out of 5 by Jackson7711 Maintenance Required
The hotel seemed to be experiencing problems the weekend that we stayed there. The elevators were not working properly or at all. They were erratic at times taking us to the top floor and then down to our floor (a little scary). The plumbing in the room was poor--the sink and shower drained slowly . The water pressure for showers was poor.
July 9, 2014
Rated 3 out of 5 by OkieGirl Stay was OK
For a Sheraton hotel, I expected something a little better. The big plus was that the room was very clean. The bed was comfortable. The biggest problem with our stay was that it appeared as if only 1 elevator was working (out of 3 elevators). That was a big problem.
July 8, 2014
Rated 4 out of 5 by SAGuest2014 Nice hotel
The hotel was better than expected compared to it's SPG category level. My only complaint was that we didn't get the room at SPG club level.
July 7, 2014
Rated 5 out of 5 by Cr89 Excellent facilities, will definitely come back in future!
Very professional staff, diligent in doing what is expected from them, keep it up, your are winning team!
July 3, 2014
Rated 5 out of 5 by Alaura comfortable
Pleased with our stay. Nice and quiet in our room.
July 3, 2014
Rated 4 out of 5 by Boubou taxi service to hotel--to and from Love Field
On the brochure for the conference I attended at your hotel, it said there was a shuttle for the airport---but there was not and the taxi fare was expensive for such a short distance.
July 1, 2014
Rated 4 out of 5 by Guest2727 Everything went well
Lunch food needs improvement
June 30, 2014
Rated 5 out of 5 by slabitue Nice hotel
The front desk staff and conceige very nice. Dining and beverage staff needs work.
June 30, 2014
Rated 5 out of 5 by Happytravels123 Best staff ever!!
This hotel was very nice, rooms were great, beds were VERY comfortable, but the best part about it was the staff. They went above and beyond to make sure we had what we needed. The shuttle will take you anywhere within a 3 miles radius for free and one time when the shuttle driver was too far away the manager came out from behind the desk and drove us in another shuttle. When we wanted to go to a restaurant that we didn't know required reservations, the front staff offered to call for us. Just phenomenal service, they were willing to go above and beyond!! The only advice I have is that while the fitness center had a lot to offer, the cardio machines need service. Many were not working and the ones that did had slow screens, tv's on machines also did not work. Also, our shower had the least amount of pressure I've ever seen no matter what setting the head was on, but these are very minor issues. I would stay there again anytime I am in that area.
June 24, 2014
Rated 4 out of 5 by JimfromCA Great staff!
The staff at the front desk, the housekeepers whom I spoke with in the hallway, and the restaurant staff were TERRIFIC! The restaurant has an arugala salad that is second to none!
June 23, 2014
Rated 3 out of 5 by Daughter1 The hotel 's amenities
There was no gift shop on site and road construction.
June 23, 2014
Rated 5 out of 5 by Cheryl23 GREAT Stay!
I have not had such excellent service in a hotel for a very long time. Every single staff member was friendly and very helpful. The room was beautiful with some extra amenities for the club floors. I will be back!
June 23, 2014
Rated 4 out of 5 by Dokester I'll Be Back
Was this the best hotel I've ever stayed in? No. But it is nice and modern and well located -- assuming you can navigate the highway construction. The parking is a little hinky, with a weird layout. I finally figured it out. I was disappointed not to get SPG Platinum treatment on check-in and to end up in a regular room, but it was nice. The best part was the drapes, which fully closed and blocked out the light. The next best part was breakfast. Great buffet. I'll be back.
June 23, 2014
Rated 4 out of 5 by Lew14 Gracious!
Simple design at entry - room was comfortable - bed was great - breakfast was fabulous - easy on/off of Tollway.
June 16, 2014
Rated 5 out of 5 by LDC57 Great location.
Excellent service, personnel, location, food, and shopping.
June 15, 2014
Rated 5 out of 5 by Kelly326 Great For Business Travel
Very nice facilities. Guest check-in, lobby, business work stations and bar/restaurant look new, clean and modern. The guest room was large and comfortable. The work out facility (gym) had plenty of equipment and is open 24 hours. I chose this hotel because of the work out facility and was not disappointed. Be aware there is major road construction in the area and it can be difficult getting to the hotel.
June 2, 2014
Rated 2 out of 5 by Gregory1002 Looks Nice But........
The Hotel Staff were friendly and professional. However, could not meet my minimal expectations of service. I called twice for a telephone to be delivered to my room but after 5 days, no telephone was delivered. A clock was delivered my third day. Late one afternoon, I decided to take a nap and put my "Do Not Disturb" sign on the door. I was awakened 45 minutes later with a knock at the door from housekeeping. The parking gate which is supposed to be opened by your room key does not work half the time so you have to punch the "Assistance" button to get the staff to open the gate. There were other issues as well but for the sake of brevity, I will not address them. Do not stay at this hotel if you want a relaxing hotel stay. Something is wrong at this hotel.
June 1, 2014
Rated 5 out of 5 by FrequentTravelor Excellent Staff!
The staff at this hotel was outstanding. They are very attentive and helpful. No matter who I asked something of, I received a prompt, courteous reply trying to meet my every need. That's service worth coming back for.
May 30, 2014
Rated 4 out of 5 by PattyAnn12 Mrs Patricia Foltz
Staff was outstanding the driver that took us local resturants outstanding. Only things that's was off was the Club on Friday nite went up to see it very nice .after that the room stay dirty and no one restock anything in the refrigerator and coffee machine never worked not only for me but others evident by the half empty cups on the counter This was our first encounter with the club .
May 26, 2014
Rated 5 out of 5 by Erikc67 Comfortable Experience
Despite a slight snag with a third party firm that booked the room, the Sheraton Dallas provided an enjoyable stay. Extremely comfortable bed, which is important for business travelers.
May 21, 2014
Rated 3 out of 5 by MrsWaters13 Bathroom: sticking door, not clean
The bedroom area was great. Comfortable mattress, nice atmosphere, clean and organized. Same can't be said about the bathroom. We found hair in the bathtub, and the sticking door would only close after some effort (my guess it's out of alignment).
May 16, 2014
Rated 5 out of 5 by Benjamin09 Great value in a good location for SMU.
I thought this hotel was very nice for the price and location. It is convenient to SMU, Park City, and Highland Park area. The bar/restaurant was excellent.
May 15, 2014
Rated 5 out of 5 by BIKERBUD ONE OF THE BEST HOTELS IN DFW
I have seen this hotel evolve and thrive. I have been using this hotel for years and have seen it transform into a very nice and comfortable modern property. This location is optimal for : Galleria shopping; dining in the restaurant row on Beltline; easy access to downtown via toll way; and I have even stayed here to use the airport. The demeanor of the staff just makes you feel that you belong there. I encourage everyone to give this hotel a shot. 635 freeway is almost finished but even at the peak of its construction, I had no trouble staying here. There's several surface roads one can take to get around.
May 15, 2014
Rated 4 out of 5 by KTWH Sheraton Dallas Galleria
Really nice stay. Not easy to get to because of service road construction, but very clean and nice. Fantastic staff from the front desk to the restaurant. Nice fitness facility. Really enjoyed our stay.
May 6, 2014
Rated 5 out of 5 by Papagrandkids3 DAllas
due to construction hard to get into hotel but worth is once you get there.
May 2, 2014
Rated 5 out of 5 by Pivotal Business Conference
Excellent Location close to shopping, food and entertainment. Friendly staff. Good value
April 27, 2014