Rated 3 out of 5 by eusriri Sheraton Galleria - April 15/16 2014
In general the hotel was fine - the Lobby was very nice and my room was quite spacious (1420)
Room Size, Water Pressure, Lobby
Cons: Drastic lack of power outlets!! Nothing by the desk or nightstand - #1 issue - I need my iPhone at my bedside fully charged in the morning. TV system needs to fixed. Had to turn on and off multiple times to get the screen to display a picture. No coffee shop in Lobby - love to just grab STRONG coffee in morning and go.
I normally stay further north at Legacy and the Tollway - However I would consider staying in your hotel again, if you can improve the power outlet situation. Simple solution - power strip connected to outlet behind the bed.
April 17, 2014
Rated 4 out of 5 by MrsBrown124 Sheraton Dallas
Overall my stay was not bad, a few things that needs improvement. In the bathroom in my room I saw a bug crawling on the mirror.
Also, I called room service to order a belgian waffle, and was told that they did not have belgian waffles. If there is something that the kitchen cannot make, please remove it from the room service menu
April 17, 2014
Rated 3 out of 5 by mdlchic1230 Just Average
This hotel was just OK. When I checked in the girl at the desk was not rude, but not very helpful. I made a request which was granted, but when I questioned something pertaining to that request she told me she didnt know to call Starwood. The next day I spoke to Edgar?? who was at the front desk at the time, and he took care of it right away, no questions, and already had my starwood info pulled up. He was really great and friendly and helpful.
Other than that bathroom was really small, and the pool area is next to the freeway so kind of noisy and water was a greenish color that made me not even want to stick my feet in it.
Bed was comfy. Also the club lounge didnt serve cocktails and was closed on Saturday morning for breakfast. Had to get vouchers and order drinks from downstairs bar and eat downstairs...which to me defeats the purpose of having the lounge on the floor???
April 15, 2014
Rated 5 out of 5 by Polecat66 The staff
The staff worked hard to ensure my request was fulfilled after there was a mix-up on a deadline for an item sent out for cleaning. They are friendly and professional.
April 16, 2014
Rated 5 out of 5 by Christi608 Business trip with a vacation feel
The staff was pleasant and genuine. The rooms were very clean and the bathroom was pleasantly clean. The pool was clean even though the weather was a bit chilly for us to take advantage of it.
April 14, 2014
Rated 5 out of 5 by KellyMc Super experience!
We were in Dallas for the Final Four. The staff was wonderful, helpful and accommodating in every way. Super nice man at the front desk arranged a car and driver to drive us to and from the games and there was a free shuttle to close restaurants and the Galleria mall. The bar/restaurant staff stayed open LATE for us when we returned from the games. The staff there was terrific - so pleasant (and tired, I'm sure)! Overall couldn't have been more pleased!
April 9, 2014
Rated 4 out of 5 by John5843 Staff
The staff was outstanding in taking care of all request. They even kept the bar open late for us on 2 nights
April 9, 2014
Rated 3 out of 5 by ValF Beware of new charges
I visit Dallas monthly and almost always stay at this Sheraton. While the new remodel of the lobby is very nice, the rooms are unchanged and they now charge $10 to park overnight (free prior to remodel) and $12.95 for wifi PER 24 hours(also used to be free). When will hotels stop nickel and diming their guests? There is NO OTHER parking option at this hotel so why do they not just include that in the price?? I will not return on principle alone.
April 27, 2012