Rated 5 out of 5 by SalesGuru Above and Beyone
I travel over 200 nights a year. SPG has always been my favorite because I use to get upgraded at least 50% of the time. Yes, I am or at least was spoiled. The last few years it seems like this rarely happens with Starwood anymore but I still like their hotels over the other chains.
My recent stay at this Sheraton was my first and while the hotel itself was fine - sure the bathrooms are small but still quite acceptable - the staff here might just be the most impressive group I've ever dealt with. I can't imagine the crap these people deal with every day. But the staff here went out of their way to make my stay extremely memorable with an extra special thank you to Sandy for helping me out of a jam. I've never experience this level of service and genuine hospitality - and I emphasize genuine - at any price point, let alone at the value the Sheraton Dallas Hotel by the Galleria delivers.
This is the first review I've ever written, on any site. But I felt compelled to express my sincere appreciation and recognition of exceptional service. Those in the hospitality sector probably don't hear it often enough but congratulations on a job well done!
June 17, 2013
Rated 3 out of 5 by ValF Beware of new charges
I visit Dallas monthly and almost always stay at this Sheraton. While the new remodel of the lobby is very nice, the rooms are unchanged and they now charge $10 to park overnight (free prior to remodel) and $12.95 for wifi PER 24 hours(also used to be free). When will hotels stop nickel and diming their guests? There is NO OTHER parking option at this hotel so why do they not just include that in the price?? I will not return on principle alone.
April 27, 2012
Rated 2 out of 5 by KP123 Disappointing Weekend
I booked a stay at this Hotel through a Living Social escapes deal May 18th for the weekend of May 25th. What was on offer was either a deluxe King room or a two bed double room, we chose the King. There was no mention of changing the reservation to anything less in the fine print details. We were put in a small queen room next to the vending and ice machines and when we asked why we did not have the "deluxe King room" we paid for, we were informed the hotel had overbooked and what we got was all they had. Our "deal" included free wifi, but in siging into the internet there was a notification of a charge for 24 hour internet access, when we called the hotel to ask we were told the connection page says there is a charge, but they won't charge us...then why does it even say they will? It also included a free buffet breakfast, which upon arrival to the restaraunt, it was chaos. Tables were not being cleared, food was running out and the line to get any food was about a 15 minute wait with a shortage of things from napkins to condiments. The hotel might have overbooked, but they should have at least brought on enough staff to handle the convenience of having so many guests. Plus they could have contacted us to let us know they did not have the room we reserved available and allowed us to select a less overbooked weekend. It is my contention that the guests who had the Living Social discount were shuffled off to the least desirable rooms in order to give a full pay guest the room we had booked. The problem with that is if they had put that in the fine print...we could be downgraded if they can sell our room to someone for more money, we would not have booked with them at all. If you make a "deal"...honor it.
May 28, 2013
Rated 2 out of 5 by SBR68 Lobby looks great -Rooms need work
I have stayed at this Sheraton many times, and this was my first stay since the renovation. The first impression was lovely -the new lobby looks nice, the bar and restaurant areas are greatly improved. However, that all ended as soon as the elevators opened... The elevators were the same old, dirty elevators. The hallway was the same carpet and smell as before the renovation. I think the bathroom in my room had been re-tiled, and the bed linens were new, but that was it for the renovation of the guest rooms, at least as far as I could tell. The pipes were still gurgle and noisy, the AC was still VERY loud, etc. I was most disappointed.
May 27, 2012
Rated 1 out of 5 by oneFrequentTraveler HORRIBLE HOTEL - AVOID
Do not be deceived with the "newly renovated" claim. The rooms are still the same and the rudeness of the staff is still extremely obvious. Especially if you are unlucky to check-in in the morning. The evening shift leaves and the rude morning staff gets in and they are awful. Yes, they renovated the lobby and it's nice but it doesn't change how awful everything else is. AVOID!! There are other better hotels in the area.
July 12, 2012
Rated 4 out of 5 by JohnF Frog78
I stayed the night before they renovated, and it needed it. The lobby was really nice.
They needed snacks in the club lounge, the breakfast buffet was good, a little under staffed.
They should have spent some money on the elevators, a scary ride.
The only thing I didn't like was the $10 parking fee.
April 18, 2012
Rated 3 out of 5 by RogerD408 Nice Stay, but...
Booked a point stay here early April, was told the only rooms available were double bed club level and 5500 points. Got to the property and asked about a king and there was one available but it wasn't club level. Asked for the 1500 extra points to be refunded and told that would be done. However, the 1500 points never got posted. Attempted to contact property using their email link posted on their web page and no response. Contacted SPG and they adjusted my account within minutes! Never any response from the property.
Went up to the lounge for breakfast and no one was there. No sign or anything. Called the front desk and was told breakfast was in the restaurant downstairs along with all the soccer teams staying there. :(
April 24, 2012
Rated 2 out of 5 by Tiff54 Double Charged for Room!!!
my original reservation was for 3 nights, I called on the 2nd night and added 2 addtional nights. Once I checked out I reviewed my bank account and saw that I was not only charged for my 5 nights but an additional charge for 2 more nights. I called the hotel to have the charges investigated. I was advised that they showed me checked into rooms 707 & 705. Once it was confirmed that I was only in room 707, I was told the charge would be credited back to my account. I waited a week and still no refund. I called back to the hotel and spoke to Ben to check the status of my refund and he found no refund had been processed at all! So the original person I spoke to did nothing! Ben issued the refund and after over 2 weeks of waiting my account was finally refunded. The business practices of this hotel leave much to be desired. I will not be back, I don't think I can trust them with my bank account info again!
January 30, 2013