Rated 4 out of 5 by Jmdm Great features but rooms smelled like smoke
The room and hotel were great. The hallway smelled like smoke because someone was smoking. We could smell the smoke in our room. We had to put a towel under our door.
March 24, 2015
Rated 1 out of 5 by Tara1 AVOID AT ALL COSTS
The good news is the staff is nice and truly cared. The bad news - they are overwhelmed by multiple problems. First, the club room has NOTHING in it - the website tells you about hot and cold food both in afternoon and mornings - BEWARE - there is NOTHING in the club room, that includes food, newspapers, protien bars, hot and/or cold food. NOTHING literally. The hallways are from the 1960s - light fixtures are the very old fourscent lights and most had cobwebs on them. Towels in bathroom were like a throwback from the past. Bed spread was dirty. No one in housekeeping spoke a word of English. Front desk WAS NICE and TRIED to help, but the hotel just had too many problems to be effective. Note the lobby has been re-done. Bartender, a young guy, was rude and just played with his smartphone. And the 'new' floor - which one would rarely notice, was this new white tile, but it had SPILLS/STAINS from all the kids who were at the hotel so it was filthy from the rain and sleet outside, as well as the people who spilt coffee/sodas. Stay at Westin Galleria, a really nice hotel, or there is a nearby Hilton, on the same street as this hotel, that is much newer. NOt sure why SPG keeps this in their portfolio. AGain, staff tries but you can only do so much with so little to work with!
February 26, 2015
Rated 5 out of 5 by Tim0079 Great Hotel
Hotel stay was wonderful , everything was great from the checkin to the checkout.
February 15, 2015
Rated 5 out of 5 by MMCalifornia Great Stay
This is a lovely hotel. The staff are excellent, especially the bar manager and his staff. They really made the business trip much more enjoyable. The beds are really comfortable as well.
February 2, 2015
Rated 3 out of 5 by Jackson Just OK
This hotel is just ok...while the lobby looks great, the rooms are average or should I say my room was just average, it in need of a make over. Head board was damaged and used coffee tops was with coffee maker.
Parking is terrible, barricade arms around hotel, make it appears that this is a trouble area.
January 2, 2015
Rated 2 out of 5 by Cowboy911 Terrible elevators!
There are only three elevators for the whole hotel,so the wait time is at best far too long.
On December 21 all three elevators completely shut off forcing guests to haul luggage up/down 15 floors of stairs ~ a total disaster for guests. When contacting the front desk the only message was "we're working on it"; no apologies or estimate of when the problems would be fixed.
This should never happen in a 15 story hotel ~ can you imagine what would happen in an emergency situation?
December 22, 2014
Rated 4 out of 5 by kevbot Great Value
I have used this hotel several times as a stopover when I am passing through Dallas for business. This stay was no different. A one night stay before moving on.
Located in the Galleria area. Plenty of restaurants, shops, etc... within walking distance.
The front desk agent was very friendly and helpful. He really set the tone for the hotel and the stay. Great job.
The lobby is simply fantastic. It appears to have been newly remodeled and is very contemporary with a bright, fresh airy feeling. It has several comfortable seating areas and is welcoming and warm. All this is accomplished without the large, soaring, unwelcoming lobbies of larger hotels.
The room was perfectly usable and quite comfortable, however it did seem slightly dated and is time for a refresh. (The GM said this is in the works). It should be noted that the room was exceptionally clean and felt so.
The club lounge attendant was exceptionally friendly and helpful. Even going so far as to make our coffee's for us while we got our food and found a seat. The size is cozy and intimate but has plenty of room to work during the day by simply securing one of the tables. The food selection was not as vast as larger hotels but this is to be expected and I think the key here is having tempered expectations.
Clean, convenient hotel that I will happily return to on my frequent trips to Dallas.
December 4, 2014
Rated 5 out of 5 by SoccerMom14 Great Experience
We visited the Sheraton Dallas by the Galleria for a soccer, college showcase Thanksgiving weekend and we really enjoyed our stay there. The lobby area was very comfortable and the staff was extremely friendly. They have a shuttle service to the Galleria and that came in very handy. I called down for extra bath towels and they were delivered very quickly and the front desk even called back to be sure I had received what I needed. The only issue we had was dealing with slow elevators but I think it was just from having so many people there. A good problem for the hotel but a bit annoying at times. The parking lot was secure and the wifi was easy to use. That comes in very handy with teenagers. Overall a great experience and we will be back.
December 2, 2014