Rated 5 out of 5 by macmedia Excellent and safe stay
Came here to drop off family for an internship before heading back to NY. It was pretty scary for a while due the surrounding Dallas & Houston Flooding but our stay at the Sheraton was perfect. The check in staff was very prompt and treated our SPG stay as valued guests. The hotel though a bit old was furnished and laid out very nicely and felt modern. Very comfortable bed and linens too.
The shower could have had more water pressure though.
The hotel was only 10 minutes away from the airport so the early next morning it was a quick commute to head back to home. The hotel is centrally located so it was easy to get around. We will definitely book another stay when coming back at the end of the summer.
May 28, 2015
Rated 5 out of 5 by gold67 amazing service
Highly recommend this property! Service was fantastic. Great location.
May 14, 2015
Rated 5 out of 5 by cooper612 Excellent stay at Sheraton Galleria
This hotel is a clean, modern hotel that is very reasonable for Dallas! The beds are very comfortable and the rooms are pretty large. Best of all though, is Edgar who works at the front desk. He goes above and beyond to make sure you have an amazing stay and is the poster child for customer service. I have stayed there twice and both times he has me feel like a VIP!!! He is definitely an amazing employee. Bravo Sheraton!
April 19, 2015
Rated 4 out of 5 by Jmdm Great features but rooms smelled like smoke
The room and hotel were great. The hallway smelled like smoke because someone was smoking. We could smell the smoke in our room. We had to put a towel under our door.
March 24, 2015
Rated 1 out of 5 by Tara1 AVOID AT ALL COSTS
The good news is the staff is nice and truly cared. The bad news - they are overwhelmed by multiple problems. First, the club room has NOTHING in it - the website tells you about hot and cold food both in afternoon and mornings - BEWARE - there is NOTHING in the club room, that includes food, newspapers, protien bars, hot and/or cold food. NOTHING literally. The hallways are from the 1960s - light fixtures are the very old fourscent lights and most had cobwebs on them. Towels in bathroom were like a throwback from the past. Bed spread was dirty. No one in housekeeping spoke a word of English. Front desk WAS NICE and TRIED to help, but the hotel just had too many problems to be effective. Note the lobby has been re-done. Bartender, a young guy, was rude and just played with his smartphone. And the 'new' floor - which one would rarely notice, was this new white tile, but it had SPILLS/STAINS from all the kids who were at the hotel so it was filthy from the rain and sleet outside, as well as the people who spilt coffee/sodas. Stay at Westin Galleria, a really nice hotel, or there is a nearby Hilton, on the same street as this hotel, that is much newer. NOt sure why SPG keeps this in their portfolio. AGain, staff tries but you can only do so much with so little to work with!
February 26, 2015
Rated 5 out of 5 by Tim0079 Great Hotel
Hotel stay was wonderful , everything was great from the checkin to the checkout.
February 15, 2015
Rated 5 out of 5 by MMCalifornia Great Stay
This is a lovely hotel. The staff are excellent, especially the bar manager and his staff. They really made the business trip much more enjoyable. The beds are really comfortable as well.
February 2, 2015
Rated 3 out of 5 by Jackson Just OK
This hotel is just ok...while the lobby looks great, the rooms are average or should I say my room was just average, it in need of a make over. Head board was damaged and used coffee tops was with coffee maker.
Parking is terrible, barricade arms around hotel, make it appears that this is a trouble area.
January 2, 2015