Rated 1 out of 5 by hk86 Very tired and needs maintenance
Terrible shower, very low water pressure and pipes hammered.
THE BATHROOM MIRROR FELL OUT OF THE WALL DURING MY SHOWER!! CRASHED DOWN ON VANITY AND TOILET IN THIS VERY TINY BATHROOM. IT TOOK ALL DAY FOR THE STAFF TO PUT ME INTO A DIFFERENT ROOM. They did offer 2000 Starwood point for my "inconvenience." The new room had no available outlets near nightstand for CPAP machine. The coffee maker on the desk was NOT plugged in and the desk was not moveable.
March 27, 2014
Rated 5 out of 5 by kathy23 great hotel, near everything
We thought the hotel staff was great, very attentive and friendly. The hotel was near to everything, so we really liked that. The only thing we had a problem with if at all, was the pool could have been alittle cleaner, it was kinda of "foggy" at times. But the pool was nice as far as privacy goes, with not worrying about people from the street looking in. It was in a private setting. The room was clean and beds were very comfortable. I would stay again.
October 16, 2012
Rated 2 out of 5 by TETraveller03062 Pricy & Smelly Room & Noisy Kids
For nearly $ 100 USD a night, this is definitely not a place for any business traveller to stay, especially in the summer. My company has a contract price with this hotel but I guess you get what you pay for. The room was smelling like a gym when I first walked in. Then it was dirty and dust bunnies I could see underneath the old and noisy air-conditioner. The worst part was, because of its vincinity to Hershey Park, I could hear kids through the wall.
June 27, 2013
Rated 4 out of 5 by gerardrites912 great stay
great hotel. have stayed here the past 3 years while traveling to hershey park with my family. rooms are clean, staff is accommodating, and in a great area. my only complaint is the pull out sofa bed and refrigerator. pull out sofa extremely uncomfortable, the coils dig into your back. the mini fridge in the room was leaking water. there was a puddle in the cabinet its in. other than that, plan on staying here again when we visit hershey park.
August 26, 2012
Rated 5 out of 5 by KenS1967 Wonderful hotel and staff!
I truly love staying at the Sheraton when I travel on business to Harrisburg. The staff is always amazingly attentive and the rooms are clean, spacious, and comfortable. The newly renovated executive lounge is absolutely beautiful! I've stayed at some of the smaller hotels around the Sheraton and they simply do not compare in service, cleanliness or comfort.
August 4, 2014
Rated 2 out of 5 by Leadfoot Poorly Maintained
There is a laundry list of issues with this hotel - The ice machine on our floor was broken. We called it in to the Front Desk, but it was never fixed by the time we left. The TV operated erratically, with at least one channel missing audio. The pool was over-chlorinated. The general cleanliness of the hotel was lacking. The bed was WAY too soft and the pillows were a joke. Hot tub was unavailable. All of the above reflects poor management.
August 17, 2012
Rated 2 out of 5 by njb58 Cleanliness
I was very surprised about a number of cleanliness issues at this location. We arrived at about 4pm. when we reached the 10th floor, there were dishes with half eaten food, partially full glasses etc in front of 1/2 the doorways. Many appeared to have been there since morning. There was food left in our fridge from prior guest. Also, the hallway smelled aweful. I believe it was the rug & smelled of old mold and cigarerettes and rotten food.
August 29, 2012
Rated 3 out of 5 by SPGnonmember Why be a Starwood Preferred Guest?
I have stayed at this hotel several times thi year and not once did I get any of the benefits associated with being a Gold member. No upgrade to the best room available; no club access not even the room I reserved (King, only to get Queen). I dont even get a SPG Guest Room? On multiple occassions I have been put on the 2-3 level to get the King bed, yet my profile clrealy states a high floor. I think you prefer conference guests over SPG
September 26, 2012
Rated 2 out of 5 by NicoleS Great proximity to Hershey Park
Overall I was very disappointed with the room. Within minutes of us getting there a 2 inch, unidentifiable bug met us, the ceiling in the bathroom looked like it had black mold spots and when the people flushed the toilet upstairs it sounded like it was right next to the bed. However, the kids loved the indoor/outdoor pool and the hotel was in a great location to get to Hershey Park and there are plenty of restaurants and stores nearby.
October 20, 2013
Rated 3 out of 5 by TomOhio Hotel Under Renovation - Very dirty right now
We stayed for two nights and the first they gave us, which was a Preferred Guest room, was very musty and has a strange wet smell to it. Sounds strange but we were concerned with mold because my wife's allergies started to act up. Also the fridge did not work. They moved us to another room; only to be a on floor where they were redoing the hallways - very dusty and dirty with stuff scattered in the hallways (not very save for children).
July 4, 2013
Rated 5 out of 5 by coasterjunky Annual Hershey Park trip
Have been staying here the last 5 years for the family get together at Hershey Park.
Arrival starts in the parking lot where we have never been located far from the front door. Next, the front desk staff great you with a smile and a "may I help you?". They do their best to accomadate my group of 16 with four rooms (connecting when available).
The rooms have always been clean and extremely comfortable, from room temperature to pillows and beds.
The staff does an excellent job making the beds and leaving fresh towels. They have always come through with any additional items we may have needed.
I would highly reccomend staying here anytime you are in the area. Many things nearby to do from eateries to train rides, and caves to The Bass Pro Shop.
The Sheraton Harrisburg is my benchmark for what a great hotel should be!
Thank you for a GREAT stay!!!.
July 26, 2012
Rated 4 out of 5 by WhaleBoy Nice hotel, great staff
We arrived on a random to Tuesday to find that our visit coincided with the Rite-Aid Suppliers Convention. The hotel was at 95% occupancy. Being that our room was not available the staff graciously upgraded us to a suite. Throughout our stay the staff was great, from promptly delivering a crib to room service. The one knock is that the hotel overall did seem a little past it's prime (not shabby, just a little worn around the edges).
October 26, 2011
Rated 4 out of 5 by Ion0405 A nice hotel with great staff
We've been staying at this hotel for the last 4 years while going to Hersheypark. We love the pool and the attention given by the staff. Everybody tries very hard to make you feel comfortable and cater to your needs. The hotel needs a bit of revamping, especially in some of the common areas, but it looks this is happening as we speak (carpet changed, some painting work). Overall a very nice property with great staff and management.
July 1, 2013
Rated 4 out of 5 by Marcia514 Mini Vacation
We chose this location becasue it was near things we want to see. The Hotel was located in a nice area and we enjoyed our stay very much.
There is a shopping center within walking distance, not large but nice. Most attractions were easy to get to and we will return at a later date. There is so much to see and do.
Restaurant was very nice and there are many near by if you choose not to eat there. Great weekend.
June 10, 2014
Rated 5 out of 5 by ManBitesDog Always Look Forward to Returning
I spend a lot of time in around Central Pennsylvania and look forward to my visits to the Harrisburg Sheraton. Staff is always pleasant and accommodating. On this trip Dan Lay and Derek get a 'Hat Tip' for extraordinary service. As a very frequent business traveler I enjoy the Harrisburg Sheraton's quality of service, especially the very recently renovated club floor lounge. It's truly worth the up charge!
June 15, 2014
Rated 2 out of 5 by MurphFam Totally disappointed
When your children say that "this hotel sure isn't as nice as the other Sheratons we've stayed at" says a lot! The hotel is in need of some renovations/updates. The staff could be more customer friendly and quite a few times we came across staff whose comprehension of English needed some improvement before placing them in active roles with public. I also had reservation troubles. Definitely NOT worth the points required for stay.
June 27, 2013
Rated 1 out of 5 by KLM1111 Not a good experience
We booked a room with a double bed with the 40% off the second night deal. We later learned they booked it at full price. We then were told we could not get the double bed because it was not avail anymore. We got stuck with a very uncomfortable sofa pull out bed for our kids. They ended up sleeping in our king, making it a lousy night sleep. We asked if they could get us the double and they showed us some place in down on the first floor, which was depressing, so we stayed in our room. So, they did in fact have a room with a double which they lied about after waiting 40 mins on the phone and the room we got stuck in had a moldy smell in the bathroom. The door to the bathroom did not shut well and there was a hole in the inner part of the door to the bathroom. Pretty low-brow experience. The room did not have any shampoo for us. Each button on the phone did not work, except the emergency button to ask for the shampoo, for which i called twice for.
August 4, 2014
Rated 2 out of 5 by Traveler Assorted issues
The problems began upon check in. A PO was sent but they needed my credit card to secure the room. This was not resolved until I checked out. I was checked out and locked out of my room Tried a second key, did not work. Gave me access to my room by allowing me to have the adjoining room. Suggested that I move my things. I told them that I would not. TV did not work.
Manager did provide 20 dollars towards dinner at my request.
March 4, 2013
Rated 1 out of 5 by Disgusted100 Terrible hotel
Upon arriving I instantly felt uneasy. The outside of the hotel is not very pleasing. The lobby was a little nicer and I was pleasantly surprised. Upon check in I had to show my confirmation email bc they still ad me in system as staying 5 nights when I had already changed it to a one night stay. I basically had to prove it. The reception was ver rude and condescending. I had zero help with my luggage, which was a lot. The hotel was very warm no ac at all. The bathrooms were disgusting and moldy. The vent needs to be cleaned in the bathroom. The restaurant had terrible service. Lip stick on the wine glasses. Waiter and waitresses were extremely slow!! I was here for my daughters dance competition. A lot of other mothers were complaining as well. Oh and my sheets and blanket had stains on it!!!! How gross. I will never go back to this hotel even if it was free!!!
July 15, 2012
Rated 3 out of 5 by pd67 Small rooms, crowded pool with little sun
I was disappointed with the size of the bathroom and bedroom. Both were very small. There were no towels at the pool and the attendant told my son "go play" when he asked for a towel! Pool was crowded and planned poorly so as to give guests little sun. There was a smell of burning in my room which was never fixed and the bath tub filled when i used the shower. Not a great stay.
July 8, 2014
Rated 3 out of 5 by Steve6231967 Dated just average hotel
Average hotel in need of update. Also should always offer free coffee. The hotel ran out of in room coffee packs while i was there and i had to buy coffee from the gift shop. That was not fair. I will try a different hotel when i visit next time.
August 23, 2014
Rated 5 out of 5 by wunderlust Supreme Service
Having worked in the Luxury hotel end of the business for years. The Sheraton Hershey surpasses some of the 5 star properties by a mile stone. Service with a smile seems to be embedded in each staff member I had a encounter with. The Dog and Pony Restaurant servers were the best very attentive and sincere about making the dinning experience with them memorable. this would be my third stay and I look forward to returning.
September 7, 2013
Rated 2 out of 5 by GCNPhilly Harried in Harrisburg
Hotel property has a lot to be desired. From loud squealing elevator doors, to dark drab hallways, I was surprise at how much work this hotel needs. Got a call on my mobile stating I was a no-show when I had checked in the day prior. Card key system in the fitness center wasn't working so the "secure" door was proped open even in the evening hours, and the treadmills and fitness equipment was in a sad state of care.
March 14, 2014
Rated 5 out of 5 by 5gibbys Great, as always
We stay here every year for the lacrosse tournament and it is always great. The pool is fantastic, movies by the pool are fun. If you have suite night awards, this is a great place to use them. Some of the suites have 8-person dinig room tables. And, if you have a large family. You can get rooms connected to the suite and have a really big family friendly stay
July 14, 2014
Rated 5 out of 5 by Olivia0 An incredible warm and welcoming staff
I was here for 2014 Keystone Conference. Ever member of the house staff, and the folks behind the scenes, make every effort to ensure comfort and welcome for this guest. Its rare that I go anywhere and feel so absolutely comfortable, just like home.
Reception was very professional, house cleaning was super polite, efficient and quick; the wait staff polite and responsive.
Certainly well above my expectations.
April 1, 2014
Rated 1 out of 5 by Alan66 Harrisburg
Filthy Hotel room was beyond dusty
September 8, 2014
Rated 5 out of 5 by MCurry0522 Exceeded Needs & Friendly Staff
It's not easy traveling with a 4 month old, but the staff went above and beyond to help make it an easy transition for me and my baby. The room was amazing and very clean. The staff at the front desk was polite and so helpful. When I got to my room they called up to make sure that I was satisfied. How nice was that?! I was also not expecting the hotel to be as nice as it was. I will absolutely be staying again!!!
September 25, 2013
Rated 1 out of 5 by clegg27 this is the worst hotel i have stayed in
I found the staff to be extremely nasty, the hotel is a dump - the airconditioning unit fell off the wall, there is dirt and garbage in the hall - the bathroom smelled horrible - and like mildew - the towels were not clean, the pillows had a horrible smell, and the wall unit did not work to maintain a comfortable temperature - I would NEVER recommend this hotel to anyone - nor would I EVER stay here again - EVER
August 20, 2012
Rated 4 out of 5 by Danielle03 staff comment
We were there for a lacrosse tournament for the weekend and everything was good. I have to mention Scott at the front desk. He was so informative, about so many things throughout the weekend. He became our go to guy for directions, hotel info. dining info. and many other things, he made our weekend that much more enjoyable!!!
July 28, 2014
Rated 1 out of 5 by db777 Needs a thorough cleaning
Stayed here as part of a family vacation. Everything was in need of cleaning. We went to use the gym and there was sticky soda spilled on the gym equipment.The hallways were in need of a vacuum and a carpet shampoo. There was a dead bug in the bathroom. Cleanliness means a lot. If you don't keep the common spaces clean how do I know that you are taking care of my room? Beware of sub-standard cleanliness here.
November 8, 2013