Rated 2 out of 5 by MBA17 Hershey
The bed sheets were dirty and I called 3 times to get housekeeping to the room. I asked to change my room and was advised they were full and would not accommodate my request.
August 19, 2013
Rated 2 out of 5 by CHRISTINE44 NEEDS SOME TLC
HAD HARD TIME GETTING TOWELS FOR THE ROOM- ROOM HAD MOLD AND WAS DIRTY- POOL AREA DIRTY- THE OVERALL EXPER. WAS NOT GOOD AND WOULD NOT STAY AGAIN- LACK OF RESPONSE TO ISSUES
July 27, 2013
Rated 3 out of 5 by TxnsnPA Great proximity to many venues.
Great location with regards to many venues. The hotel houses a nice restaurant and bar and pool. personnel are accommodating.
December 27, 2013
Rated 5 out of 5 by Garydorrc Both staff and facilities were excellent.
We found the room to be as advertised (excellent) but the hotel restaurant server made our stay special. He went out of his way to ensure we were enjoying our evening.
September 7, 2012
Rated 5 out of 5 by gastech great staff
we stayed 1 night , was in pa for local car show. rooms and hotel was very clean staff was very freindly and helpfull and close to
anything you may need to shop for .
October 7, 2012
Rated 5 out of 5 by Javed This is a great hotel.
This hotel and it's staff are amazing. The rooms are great the heated pool is fantastic and the breakfast buffet is wonderfull. I have never meet such great staff.
September 2, 2012
Rated 4 out of 5 by Baby1970 Facilities cleanliness
Overall the facility observed proper cleanliness except in the pool/fitness center area, particularly the bathroom. The bathroom area was far less than sanitary.
August 24, 2012
Rated 3 out of 5 by spencer1234 Needs some work
I stay here often. Staff is great and facilty not bad. Needs: new shower fixtures, carpet and overall facelift. Also one elevator was not finctioning for a week.
August 18, 2012
Rated 4 out of 5 by vicki5 Loud exhaust fan but Dog friendly
The fan in bathroom made loud noise every time it was turned on. Also air conditioner was permanently set and we could not adjust, turn off, make warmer, etc.
August 25, 2013
Rated 1 out of 5 by RickM smelly and unclean
This hotel does not meet starwood or Sheraton standards. I travel 45 weeks a year.The halls smelled, the bathrooms were rusty,and I was served spoiled food.
September 26, 2012
Rated 2 out of 5 by DAS12345 Dining Room
I would like to compliment Mike that works in your dining room. He is a professional and is very courteous. He is truly an asset to your organization.
September 13, 2013
Rated 5 out of 5 by TyFamily Another great stay
Sheraton Harrisburg has become a yearly tradition for our family. My sons absolutely love your hotel. We look forward to seeing you next August.
September 5, 2012
Rated 3 out of 5 by KDNAPLES needs some upgrades
I love Starwood, but this hotel needs some upgrades. Elevator was not working when I
was leaving to check out on Wed. noon & this was not good.
August 27, 2012
Rated 4 out of 5 by MilFam Potential disaster
My husband has been deployed and this was our first time in a long time that we had been able to take a family vacation and for some reason our rooms were not booked the way we had originally booked them, then we had to move rooms twice. The hotel was extremely full, due to teen sports teams playing the weekend we were there. The staff was very accomodating, which made our potentially disasterous vacation, bareable. Upon going to our rooms the halls were a mess, not due to lack of staff doing their job, but due to the lack of consideration of the team coaches and parental guidance. Once these issues were reported, it was fixed immediately. It is very unfortunate that we have to deal with this type of behavior when coming to a hotel that we expect to get top notch service from, especially when being an owner member. The staff did try their best to accommodate us to the best of their ability but we still feel a bit slated in that we didn't get the full feel of the family vacation that we expected to get. Hopefully next time this doesn't happen. I guess check and make sure there aren't any sports team events going on when you plan a vacation!!
August 12, 2012
Rated 5 out of 5 by baltimore54 Beautiful enviroment, clean rooms
Wonderful, had a great time during the short stay, brought a friend who was very impressed. Staff was wonderful and environment beautiful.
August 11, 2013
Rated 1 out of 5 by vhhhhhh total nightmare
rooms smelled like smoke,crew smokes by back door,only one elevator worked.had to use stairs when housekeeping was working total nightmare
August 9, 2012
Rated 2 out of 5 by Peep59 Disapointed
Lamp broken between beds. Stains on the ceiling. Rust stains on the bathroom floor. Was surprised at the condition of this property.
August 19, 2013
Rated 4 out of 5 Easy access off parkway
Good location near amenities, shops and restaurants, not scenic area but convenient to all and very clean rooms with personable staff!
August 30, 2012
Rated 5 out of 5 by rummy comfort
Hotel is a comfortable setting and is the perfect for a mom to get away alone and enjoy the bed, tv and cozy atmosphere.
October 28, 2013
Rated 4 out of 5 by cun25 Very nice hotel,good location,close to restaurants,shops. About 15 minutes from Hersey Park.
disappointed with the ventilation system in the bathroom, even the ceiling was soaked when using the shower, leaving a mildew odor..
July 25, 2012
Rated 5 out of 5 by Nina715 The hotel is a great place to stay
The hotel is clean and the room was very comfortable. The front desk staff was very helpful, informative, professional and nice.
October 20, 2012
Rated 5 out of 5 by puz22 This hotel has great features
Hotel met all our needs. Breakfast buffet was good. Bar service was very slow. Rooms clean. Housekeeping late in cleaning rooms.
November 29, 2012
Rated 3 out of 5 by JayN Adequate.
Public area are very nice. Hallways are dreary, poorly lit and in need of a facelift. Rooms are adequate but nothing special
November 19, 2012
Rated 5 out of 5 by Bodyman930 Outstanding Staff
I have traveled and stayed at a lot of hotels and I must say that your staff was the best I have ever encountered.
October 15, 2013
Rated 4 out of 5 by SJR22 Suburban Sheraton
This was a nice predictable Sheraton, just off the Interstate. Staff was nice, facilities just about what you might expect.
April 17, 2013
Rated 3 out of 5 by tvpoor Poor TV
HD TV but cable channels not in HD. Limited number of channels compared to lobby and exercise room. Remote poor and slow.
December 10, 2012
Rated 5 out of 5 by LAG10813 Great location and comfortable beds!
The hotel was easily accessible from many points. The down bedding enabled a truly comforatble night of sleep.
October 11, 2013
Rated 3 out of 5 by ljb52 Not what I expected
Great beds, linens, pillows. Bathroom not ideal--some mold around faucet and door didn't close :(
November 13, 2013
Rated 2 out of 5 by Blueblood86 Bad Milk
My recent stay at the Sheraton Harrisburg Hersey Hotel was not what I was expecting based on the reputation of this company. The first clue my stay would have been not acceptable was when I booked and ended up with 2 separate confirmation numbers for the same weekend with 2 different price points. Customer service was gracious enough to honor the lower price point that was offered since I was attending a volleyball tournament in the area. When checking in I was told I could not have a late check out. The person checking in next to me asked for a late check out and was given a 1pm check out time. This was a little puzzling why I could not have a late check out since I was traveling on the same dates as the person next to me since we both have sons on the same volleyball team and we drove to the event together. The next clue was the complimentary breakfast room on the 10th floor. To my surprise when pouring milk on my cereal, it had gone bad. I reported it to the staff member that was attending to the guests breakfast needs and the response I received was, "I will report it to the manager". I went back on my second day of my stay and the milk again was bad. Same person that was attending to the guests breakfast needs had no response to the bad milk. Instead of reporting it to the front desk I went to a local establishment and had breakfast. I also did not like the musty smell in the room I was staying in. The ceiling clearly had water damage that was painted over, but still noticeable.
February 24, 2014
Rated 3 out of 5 by Jbfc Ok hotels
The furniture was all new and nice. The wallpaper was stained and peeling. The air conditioner unit was very loud.
April 15, 2013