Rated 4 out of 5 by Kim1824 Nice hotel but staff needs improvement
I called the front desk 3 separate times for a extra blanket I spoke to 3 different people all whom assured me they would be right up with one two hours went by and I never got the extra blanket . The last person I spoke to was a little short with me saying it would be a few minutes they were busy but in end no one came up . There also was too many events going on at once and you could hear people running stomping down the hall and talking till at least 2am .
November 30, 2014
Rated 5 out of 5 by TravelJeep Another Great Sheraton
After staying at two other Sheraton in the past couple of months that was so-so, this one was far better. The room was cleaned properly including the bathroom. The bed was a pleasure to sleep in. The Club Lounge was nicely decorated not look like a school lunch room. Moreover, it had a nice selection of food choices. The indoor pool was very good. The nice thing about this Sheraton if you are here for leisure with in an hours drive you could be at any attraction. The staff is second to none.
November 18, 2014
Rated 3 out of 5 by Paulie6 Could be better
Overall the hotel and its features were good--but I personally wouldn't stay here again.
Each entrance required you to walk through a gauntlet of smokers to get in;
the pool was full of people with coolers, with bottled beer, and food (and corresponding trash)--all not allowed according to the posted rules, and apparently those were the parents of the kids who continually ran and jumped in (over, onto, and around other guests) the pool; and no towels available;
the exercise equipment, while functional, did not have working video AND audio; and even the wall clocks were broken coupled with disinterested workers;
finally--never had a hotel where they didn't replace dirty drink glasses;
Overall a very disappointing stay
July 27, 2014
Rated 1 out of 5 by barryf needs work
Sorry to say I was disappointed in my recent stay at your hotel. I did find the desk staff to be very nice. While they did inform me that the hotel was under renovation, it does not excuse the over all appearance. We stayed in room 251, which is pool side and may once have been a wonderful room. But it was very worn out from head to toe. The hallway was very dark with poor lighting that felt unsafe. I felt like I was in a basement. The flower beds around the pool were full of weeds and the ext roof soffit area around pool had holes in it with birds nesting. Bee nest in the slider doors openings. The pool was not skimmed during the day. No pride shown with the maintenance of this hotel, not what I expected. Thanks
May 6, 2013
Rated 2 out of 5 by Rich2112 Sheraton Harrisburg, PA review
I am a preferred GOLD member, so I stay in numerous SPG properties every year. Overall, I was disappointed in the condition of some of the facilities at the hotel. For example, the hallway base trim was delaminated and peeled off the wall, the toilet had a small leak, and we had noisy neighboring rooms. If this was a business sty, I would have complained, but since we were only in the hotel for the evening hours to sleep, we delt with the inconveniences.
Additionally, at 5:30 pm on our arrival date, we tried to check in , but had to wait 1.5 hours for a room to be ready. I understand the hotel staff was doing their best since they had a packed hotel, but my reservation had been in place for over 4 months prior..
July 15, 2013
Rated 3 out of 5 by Timmy76 The hotel is nice for a family visit to Hershey Park
The hotel is nice for a family visit to Hershey Park - 10 min away.
My family has been there twice during Dec. the rooms are nice, but the indoor pool which they say is heated is always to cold for my 4 & 3 year old to enjoy
December 8, 2011
Rated 2 out of 5 by mickeymouse1928 Nice Hotel Broken Shower
Could not get near front desk on the way out too busy. When I got back around 3pm I asked the front office manager for extra towels and fix my shower knob and shower head.
It was pot luck on the water temp your knob did not match up with the temp. Plus the head was not shooting out water it was like blocked. So I told the manager after 5pm would be fine. Got back around 11pm and they never brought me towels or fixed the shower.
That night I called the front desk and they said in the morning they will fix it. Never done again.
So when I left at 1230pm told the same manager and all he did was give me a business card and shrugged me off.
The only nice thing was a lady gave me a club floor room because of my company id!
June 29, 2012
Rated 3 out of 5 by BostonBombshell The Staff is Great the building is so so
I came for two days for a wedding and the staff accomodated me in every way. I was upgraded to the Club floor with all amenities, but the room was by the elevators and they were so loud the kept me up half the night even with heavy drinking They moved me down the hall and the bedding didn't look changed there was a huge coffee stain on the bed skirt. They changed the bedding and that was fine. There were children in the club lounge but the staff told the parents they had to leave. (they snuck back later) Teenagers roaming the halls also entered behind other guests.
I also purchased a wedding card but forgot the envelope, so the front desk sent one of their staff to retrieve one from target. and met me in the ballroom.
April 2, 2013
Rated 5 out of 5 by Ethan1999 Hershey Trip
Stayed on the club floor, great chocolate cake! Kids loved the pool and it's close to everything. The breakfast buffet was a good value especially with children.
May 15, 2012
Rated 2 out of 5 by Smilemaker Below Sheraton Expectations
Apparently this hotel doesn't really care about it's Gold members. No recognition, no upgrades, no extra points offered as check-in gift, no Preferred member room, and rude and cold on check-in. The beds were the best part of the facility, though the kids enjoyed the inside-outside pool.
The carpets outside the room were shabby and badly stained. The room had a musty smell.
I have stayed at many SPG hotels, including 7 in the past month, and this was by far the worst of any of them.
SPG needs to take better care of their Elite members or they will lose them.
July 12, 2012
Rated 4 out of 5 by Joe797 Engineering Dept, prompt attention
Our television wasn't working. I called the front desk, within minutes two workers knocked on our door. They had to reprogram the television, although they had issues with it, they were not leaving until it was fixed. They even called a guy who was off, he walked them through the process from his house. The problem was solved.
December 5, 2014
Rated 3 out of 5 by keith Upgrades for Gold level member denied
Upon arrival I asked if there were upgrades available because I am a Gold level member. I was told I would have to pay for an upgrade because the company doesn't give upgrades anymore. He said they have replaced it with a gift, which can be points or something else. I advised him that the week before I had stayed in Richmond and received both. He said they were not following the rules. When I looked at the envelope containing my room cards it said on there that upgrades and gifts are both provided for Gold members. Sounds like some training is needed.
April 18, 2012
Rated 2 out of 5 by SAYETY Not great.
As others have said if you are gold or higher status as a SPG member don't expect to be treated as such. Club lounge (after you beg for access) doesn't allow kids. Come on, this is the nearest Starwood hotel to a MAJOR theme park and you block kids?!?! Literally, my 4 year old daughter had to stand by the door while i got our breakfast and carried out...staff didn't even offer to help me carry it back to the room. we really felt like a second class guest.
Hotel its self was OK newer carpet, ok rooms and beds...a bit of a mold issue in the bathroom.
November 25, 2013
Rated 3 out of 5 by ray24 July 2012 stay
We were lodged on the 9th floor. The room was spacious and more than met our needs. My complaint about the room is the A/C. It was a hot weekend and the A/C would blast cold and then the room would get hot. So much so that both of us were awakened during the night as we were sweating. It was set to 72 one night and then 68 the second night to rectify - to no avail. The A/C was very inefficient and noisy - so much so it actually interfered with sleeping.
The lounge was a nice addition on the 10th floor. Tough to get a drink of choice since no vermouth, no olives, no lime. The girl was very helpful but I didn't want to run her back and forth so we made do and had what was there. We had dinner at the restaurant and room service breakfast.
July 18, 2012
Rated 3 out of 5 by yamaxvs110 Room
The room was clean and neat however a bit small and I was astonished there was little drawer space for our clothes. Staying a week and having to live out of the suitcases rather then having drawers to put our clothes in was a bit of a let down. Three small filing cabinet sized drawers wouldn't cut it. My wife and I are large people and with a third in the room there was no way we could both fit comfortably on a "double" as the staff claimed. Other then that the hotel was very clean and easy to get around in and the amenities and pool were very nice.
August 4, 2013
Rated 4 out of 5 by Roadwarrior24 50/50
This stay was crazy, but it was not the fault of the staff. In the end Pat in the club lounge made me grateful for the stay. On our second day there was a fire on our floor. When resolved they gave us a room 4 floors below. Only thing we had to go up 8 flights of stairs pack our room and move down 4 flights via the stairs. Maybe a new system for this, but understandable with all the confusion.
Next day eating Pat was so great knowing I had a long ride ahead, packed a small snack to go. That individual care is why I keep coming back to Starwoods.
August 22, 2013
Rated 3 out of 5 by Ams13 Unfriendly front desk agent
I stayed at this property for a nearby wedding. When I found out that the shuttle and check-in were both at 3:00, I called for an early check-in and the guy on the phone said it should be fine. However, when I arrived the room wasn't ready at 2:40. I understand that they can't always accommodate this, but 20 minutes? The man was also extremely rude and cocky. My friends and I ended up having to get ready for the wedding in the lobby restroom and when I went back to check with the front desk he said "oh yeah, I've had your room ready, I was just waiting for you to come back." A nice hotel and good front desk agent would've asked for my phone number to call me, or knowing I was around the corner, poked his head around to tell me. Not impressed.
August 26, 2013
Rated 5 out of 5 by BlackDress Loved the hotel and the restaurant staff is exceptional!
This was a girls weekend for us, and it exceeded our expectations - especially at the Dog and Pony. Every single person went above and beyond. I stay at a lot of different price-point hotels. The service here far exceeded a lot of service that I've received at pricier hotels. Ben and Jeff especially went out of their way to make sure we had everything we needed. A special thank you to John - the restaurant and on-duty manager at the time. Check in was a breeze and the facility was well maintained. Airport shuttle service was convenient.
January 31, 2013
Rated 1 out of 5 by SAEFL Awful Experience
Checked in at 8PM after a 12 hour trip from Atlanta. We are SPG GOLD and use Amex SPG Amex Card. Booked this room months ago using SPG points. We were told that since we used points we had to accept handicap accessible king room. We asked as gold members could they not do anything better. We were then told even that was unavailable and we had two choices, a parlor room with a pull down bed or a room with two doubles. You would think that since we are SPG GOLD a room would have been saved for us. More importantly the front desk person called over her manager who kept looking at available rooms and kept saying can not give this one or this one or this one etc. must have said it on at least 12 rooms. I did not realize that using points was a negative.
June 13, 2013
Rated 2 out of 5 by matt Very Outdated Hotel; Good staff
I stay here every week and know the hotel very well. While rooms are certainly outdated, my biggest complaints are:
-very few outlets by Bed (normally zero outlets since taken for light and alarm clock). Also outlets are so old that they can't hold a plug
-WiFi not available in all rooms, esp above 7th floor. Unacceptable for business travelers
-Food at hotel is very weak and inconsisten. For example, the Blackened Salmon is extremely salty (and I like salt).
If this wasn't the only Starwood propert nearby, I would not stay here again.
May 30, 2013
Rated 4 out of 5 by LauraAP Amazing Staff Made All the Difference
Even though our rooms were in desperate need of updating and even repair, the staff made all the difference. Always polite, professional and attentive, they went above and beyond to make our stay as comfortable as possible; going as far as moving all our belongings to another room with working air conditioner while we were enjoying Hershey Park and voluntarily adding 1000 points to our account for the inconvenience. Room Service was also very attentive, calling to check on our meal after it was delivered (it was excellent!) The general facilities were well maintained, clean and very attractive. I was told by the front desk that the hotel will be undergoing a major upgrade to its guest rooms in the fall. I look forward to staying here again after renovations.
August 14, 2014
Rated 5 out of 5 by GR8T1 Great service
Very happy with my entire visit. I would highly recommend to anyone!
December 10, 2014
Rated 5 out of 5 by Michele Thanks!
My daughter lost her favorite coat during our stay. Was very thankful for a young man at the desk named Jordon for helping us find it. We could not find it when we were there, thought it was gone. He took the time to email us after we left that it was found. Does not sound like a big deal, but he took the time to look us up after we left because he never asked for name or any info while we looked, but knew our room number. He could have easily just threw it in lost and found. It's the little things that can make such an impression.
April 11, 2013
Rated 5 out of 5 by Fatherof4 Above and beyond
We recently spent 1 night at the Sheraton Harrisburg Hershey Hotel. It's one of the lower priced/lower starred Sheratons we've stayed at. We wanted to be near Hershey, so we booked it with some trepidation.
The hotel in general, and the staff in particularly, literally blew us away.
In fairness, the hotel did show some wear, and if you're a stickler for that, one could find fault. However, the pool was fantastic. The club lounge was the best stocked club lounge we've ever seen (lots of snacks for the kids all day). And the staff in the restaurant was unbelievably accommodating of our rather difficult needs (we're Kosher). I've never dealt with a hotel that went so far out of their way to make things work for us. If there was a 6th star, I would have given it.
August 27, 2012
Rated 3 out of 5 by London1 This hotel is fine
The staff was very accommodating and quick to respond to our needs. Check-in was a bit interesting because the spg person did not seem to know what was going on. We did not get any rewards points or anything else.
The pool was disappointingly dirty, however it was large enough.
Breakfast in the club room was nice, and the snacks were complimentary 24 hours a day. Some Sheratons were not like that. There was fresh fruit selection at all hours. Wonderful!!!
At this facility we were told there were no rooms with 2 queen beds. My husband and I are used to sleeping in a king, but our daughter was with us and we had to get a room with two beds. Sleeping in a double bed was very bad no matter how comfortable the bed itself was. There just was no room!!!
Overall a nice place to stay.
September 1, 2014
Rated 4 out of 5 by colj This hotel is nice
This hotel was very nice. The rooms are clean. The pool was fun for the kids. The fitness center was good and clean. The restaurant is a little pricey but the food is good.
December 2, 2014
Rated 1 out of 5 by BaseballFan2013 Did the manager go to hotel management school?
This place is so bustling and grand yet so poorly managed and kept that it is an embarrassment to the SPG! Our room was ok with a broken air conditioner that hummed all night and the hallway was filthy and stained. I was shocked that I was in a SPG hotel. We had trouble getting here and arrived late and the hotel staff was so rude and argumentative that I was ready to walk out except I had 3 very tired children. I have never been treated more poorly than the hotel staff here in my recent travels all over the states.
June 24, 2014
Rated 5 out of 5 by Dslif My review
Great place! Staff very caring. Rooms are nice. Several options to customize your stay.
December 5, 2014
Rated 1 out of 5 by Canadiantraveller Room Was dirty and Club Lounge inadequate
We booked a club room expecting to have breakfast in the lounge, this could not happen as the lounge is so small that it can hold only about 6 people, it's useless. For snacks they served pop tarts in the afternoon, not sure where pop tarts are a snack but not anywhere I have ever been! Also out room was dirty, hair in the shower, it was not a great experience. I raised all of these items with the front desk who said "oh really" and did nothing. I would not book this hotel again ever and will rethink Sheraton period.
October 9, 2012
Rated 4 out of 5 by Stardog Excellent Choice in Harrisburg
This hotel is an excellent Sheraton. Great location near airport, convenient to Harrisburg, Hershey and York, and great facilities. The food is very good, the staff is excellent, and the rooms are clean and comfortable. The wireless internet service was faulty, but staff warned about it ahead of time and said it was scheduled for upgrade.
Aside from that, the only improvement I would suggest to management is a (Starbucks) espresso bar. But regardless, this will be my hotel of choice for the Harrisburg/Hershey area.
October 23, 2011