Rated 2 out of 5 by JJLN Room 102 on the first floor
I can honestly say that I was disappointed with my room and expected more from the Sheraton brand. My room smelled extremely musty and the smell hit me as soon as I entered the room. To help alleviate the mustiness in the room and bathroom, I turned the A/C to 65 and left it at that temperature. It worked but it took awhile for the mustiness to fully dissipate. Thankfully, I had 2 pocket sized bottles of EO Peppermint Hand Sanitizer Spray which helped to mask the mustiness until it cleared. Unfortunately, the spray was uable to mask the smell at all in bathroom . As for the cleanliness of the room, there was a used washcloth that was left under the sink cabinet which led me to believe that my room was not thoroughly cleaned. In addition, I went to place a bottle of water in the provided fridge and noticed that top of the inside freezer section had black mold. Needless to say, I did not use the fridge.
To the Hotel's credit, the woman at the front desk was extremely friendly and warm during check-in. Although I do believe the hotel would have accomodated me to the best of their ability, I chose not to contact the front desk since I checked in late at night and was leaving early in the morning. I felt it would have been too much of a hassle to swich rooms especially since other family members on the same as well as other floors had similar/different complaints.
September 29, 2014
Rated 5 out of 5 by Joseph88 musty room
The rooms are musty and there is a dampness problem.
August 22, 2014
Rated 3 out of 5 by TWG1 Very Not SPG Gold Oriented
I e-mailed the hotel prior to my three day stay asking for a room upgrade but I received no response. At check-in they seemed well trained to deny any such requests stating they are not allowed to. They wouldn't even allow lounge access. As a Gold member I would have expected the same courtesy I have received in the past from other SPG hotels. Judging from the parking lot, the hotel did not seem too full. I guess the lack of SPG competition in that area gives them the green light to act this way.
Additionally, the room that I was given was somewhat on the cramped side. When one person is sitting at the desk it is impossible for another person to get through to the other side.
July 3, 2012
Rated 5 out of 5 by pghtravel nice weekend
I came to Harrisburg on a cool fall day,upon arrival the desk staff warmed it up. Room was great and club staff was super .room maids good and made a great weekend for my stay
September 15, 2014
Rated 2 out of 5 by Jolie6 Platinum members BEWARE!!!
If you are an SPG Platinum member, don't expect to be treated as one at this location. When I checked in the front desk associate informed me that I would not be eligible for any suite upgrade which I was okay with, but what surprised me most is that he also stated that the hotel does not accommodate platinum members with access to the club floor unless you book the room on the club level. The associate was rude and unprofessional. He told me that it does not matter what SPG level I was because the hotel has alot of platinum guest. He did not greet me as a platinum member nor did he offer me any check in amenity such as points or a drink voucher. I would not recommend staying here if you are a Gold or Platinum member.
August 24, 2013
Rated 1 out of 5 by Ann15 Horrible once again
The staff can barely be bothered, the rooms are dated and dirty (this time around, the room smelled of wet dog), the sheets were threadbare and the air conditioning roars beyond belief completely preventing sleep. I should have known not to stay here but I thought "maybe it won't be so bad". I was wrong and won't make the same mistake again.
September 12, 2014
Rated 2 out of 5 by Manju Horrible
I made reservations on 08/02/2012 for an overnight stay for a family of four that included tickets to the near by theme parks. The agent that took the reservations was very non-chalant and clearly was not paying attention to what he was doing. He actually booked our stay for that very same night, need less to say when we arrived the next day the hotel had us as a "no-show" Added to which the package only included tickets for my husband and I- nothing for the kids! (unbelievable) the rooms that we requested was also unavilable. We had to make new reservations and pay out of pockets for the additional tickets (another $110.00) never again!!!
August 8, 2012
Rated 5 out of 5 by juneellen Satisfying experience
My two night stay at the Hershey Sheraton was a pleasant and satisfying experience. The facilities were clean and comfortable and the staff often anticipated our needs and quickly responded to any requests in a cheerful manner. The food was good and there was plenty of it!
September 8, 2014
Rated 3 out of 5 by London1 This hotel is fine
The staff was very accommodating and quick to respond to our needs. Check-in was a bit interesting because the spg person did not seem to know what was going on. We did not get any rewards points or anything else.
The pool was disappointingly dirty, however it was large enough.
Breakfast in the club room was nice, and the snacks were complimentary 24 hours a day. Some Sheratons were not like that. There was fresh fruit selection at all hours. Wonderful!!!
At this facility we were told there were no rooms with 2 queen beds. My husband and I are used to sleeping in a king, but our daughter was with us and we had to get a room with two beds. Sleeping in a double bed was very bad no matter how comfortable the bed itself was. There just was no room!!!
Overall a nice place to stay.
September 1, 2014
Rated 1 out of 5 by Alan66 Harrisburg
Filthy Hotel room was beyond dusty
September 8, 2014
Rated 5 out of 5 by KIMBERLY921 LOVE THIS HOTEL
MY FAMILY STAYED HERE TWICE BECAUSE IT IS THE PERFECT HOTEL WHEN VISITING HERSHEY. THE POOL IS CLEAN AND WE LOVE THAT YOU HAVE AN INDOOR AND OUTDOOR POOL. THIS CAME IN HANDY BECAUSE IT RAINED A LOT THIS VACATION. THE STAFF IS FRIENDLY AND HELPFUL. THE BEST PART IS THE BREAKFAST BUFFET. THE RESTAURANT FOOD IS AWESOME...DEFINTELY RECOMMEND THIS HOTEL TO ANYONE!
July 24, 2013
Rated 5 out of 5 by Pinkfiji Love Love Love!!!!
Every staff member I came in contact with was SUPERB and no question went unanswered. NOW... the room service was quick and the food was to die for!!! Listen to the staff when they recommend something on the menu, I fell in Love with the "Oreo Cheesecake" and trust me its sooooo good that its addicting!!! If I have friends and family come in from out of town, I will insists they stay here!!! BRAVO ZULU!!!!!
September 1, 2014
Rated 2 out of 5 by LC60 comments
I am disapponited by the courtesy and responsiveness of the staff and cleaniliness of the room.
1. I was told that there were no king bed rooms available and the next person in line was offered the choice of King bed. When I ponted out that that I was told that no kings beds were available, the manager was curt and told me that my reservation was for a double bed room but I was given a king room when it is available at other establishments. I would have accepted, if they told me that my room rate would not allow change but basically I was provided wrong information, the manger responded as If I was the one at fualt
August 5, 2013
Rated 5 out of 5 by heath Excellent Sheraton
Everything was great. The Club lounge had great snacks in the evening, and an equally great breakfast in the morning. The staff was very helpful and the room was clean and quiet. We have stayed at numerous Sheraton's around the country and this Hotel rates up at top.
May 31, 2012
Rated 5 out of 5 by michele1961 99% Satisfied
1% Disappointed in the Bathroom. Seemed very out of date. HOWEVER, the room was excellent. Clean and decorated in a relaxing way. The bed as usual is the best part of a stay at the Sheraton. So comfortable I want to take it home.
September 26, 2012
Rated 4 out of 5 by ROADTRIP500 GOOD
Hotel is a bit dated. Overall stay was good.
September 4, 2014
Rated 2 out of 5 by mark118 Not Clean !!!!!!!!!!!!
checked in, quickly, but the first room given to us was filthy !!!! Oddly, the bed was made, but garbage cans were full, crumbs all over phone stand, 2 empty water bottles, a used knife, fork and spoon were left laying next to the TV, and towels were lying all over the bathroom, including one hanging on the door. Called the front desk immediately from this room, and they sent the bellman up with new keys to the room next door, which was Very Clean. Also , the floors of the elevators look like they haven't been vacuumed in several days, and the flooring around the indoor pool was pretty filthy with garbage. NOT a hotel up to the usual Sheraton standards !
July 31, 2014
Rated 5 out of 5 by Jim1964 Nice Place For The Price
One of the most friendly staff I have ever met.
The room was very clean and comfortable.
February 8, 2012
Rated 3 out of 5 by JenH We were a little disappointed
We were disappointed in 2 things. First that there was not any kind of breakfast available for guests. We did order room service for breakfast on the day we checked out but it was WAY overpriced. For the amount of money spent on the room, you would think there would be some sort of continental breakfast. The second issue we had was that there was a lot of walking to get to the rooms. Several of our family members have health issues and it was a lot for them and even had trouble finding their room when getting on a different elevator. Overall the hotel was nice, but I expected it to be better.
October 10, 2012
Rated 5 out of 5 by GrandT A nice place to stay.
Very nice place to stay. Wish I could have received a little better rate, but it was all very comfortable.
September 1, 2014
Rated 1 out of 5 by Subpar Hotel in need of major renovation!
The hotel elevators are dark, dirty, hot, and in poor condition. The hallways were equally dark, dirty, HOT, and musty smelling - the rooms were no better. First, my confirmed reservation for two rooms requested one room with a king and a second room with two queens - that didn't happen. I had two king rooms both with a single pull out bed. One of my children had to sleep on the floor. Second, the rooms had a musty dirty smell, the wallpaper was dirty and peeling from the walls, there were dead bugs on the window sill, and when I opened the curtains the next morning the window was open about two inches and couldn't be closed and there was a bees nest on the top of the open window. Maintenance was able to fix the window but the bees nest was unnerving. The bathroom was old and had mold in the corners and just one light in the tub that worked - the second light over the toilet was burnt out and remained that way for our entire three day stay. The plugs on the walls were old and worn and wouldn't hold a plug and the air conditioner was SO VERY LOUD that it woke us up every time it ran. The hotel is certainly not worth the exorbitant price - I felt like I was staying in a bargain motel. Would not stay there again nor would I recommend to anyone.
September 1, 2014
Rated 4 out of 5 by Stemoo All Mixed Up
They had my reservation totally messed up and didn't know I was staying two nights. So my key didn't work the second night requiring a trip to the front desk. NO apology just "oh I can fix that" even though I had a confirmation number they still didn't know I was staying two nights. I asked about the club lounge and the front desk staff, a woman and a man, she was very nice about it but the man was quite rude in his response and said that my rate didn't include the lounge, I have been a member of SPG for many years and this was the rudest, crudest staff I have ever experienced.
December 19, 2012
Rated 3 out of 5 by familyfromNJ Average Hotel
We stayed recently with the Hershey package which made this Hotel affordable. It was a quick drive to the park. The buffet breakfast was good enough to keep the kids happy. MY parents ate at the restaurant in the evening and they said the food was horrible. Ended up going to the Diner close by for the other night to eat.
August 27, 2014
Rated 4 out of 5 by bp9019 only one problem
no creme or sugar for coffe in the room
August 29, 2014
Rated 4 out of 5 by LauraAP Amazing Staff Made All the Difference
Even though our rooms were in desperate need of updating and even repair, the staff made all the difference. Always polite, professional and attentive, they went above and beyond to make our stay as comfortable as possible; going as far as moving all our belongings to another room with working air conditioner while we were enjoying Hershey Park and voluntarily adding 1000 points to our account for the inconvenience. Room Service was also very attentive, calling to check on our meal after it was delivered (it was excellent!) The general facilities were well maintained, clean and very attractive. I was told by the front desk that the hotel will be undergoing a major upgrade to its guest rooms in the fall. I look forward to staying here again after renovations.
August 14, 2014
Rated 5 out of 5 by Neena very pleased with our stay
We chose this hotel because it was near the wedding we were attending. We were extremely pleased with the ease of getting to and from the hotel because of its proximity to a major highway. If I had any suggestion I feel that trays etc. that were left outside of rooms could have been picked up in a more timely fashion. We were definitely pleased with our stay and the outstanding service in your dining area.
June 2, 2014
Rated 3 out of 5 by Steve6231967 Dated just average hotel
Average hotel in need of update. Also should always offer free coffee. The hotel ran out of in room coffee packs while i was there and i had to buy coffee from the gift shop. That was not fair. I will try a different hotel when i visit next time.
August 23, 2014
Rated 3 out of 5 by Sandi68 Disappointed in the little things
There were many little things that were disappointing. The bathroom ceiling had many dark spots that appeared to be mold. The sink faucet had missing cover and plunger handle fell off. Shower curtain rod had been "sloppily installed." The bathroom fan was not working properly and did not remove the steam from the shower. We had asked for another towel in the morning (directly to the woman who was cleaning our room). When we returned late that day, we found 3 towel sets instead of the 4 we asked for. I will say that when I called, they quickly sent up a set of towels. The bathroom was our only issue. The rest of the room and beds were very clean and comfortable.
July 12, 2014
Rated 4 out of 5 by traveller11 Nice Hotel
Staff was courteous, hotel and rooms were clean.
August 23, 2014
Rated 3 out of 5 by Suz000 Older hotel 8 miles from Hershey Park
Hotel was very busy with summer visitors for HersheyPark and traveling sports teams. Long wait for buffet breakfast. Bathroom was very small and needs to be updated. Wallpaper was stained and shower had mold. The room with two double beds was fine. It had small refrigerator built-in to desk/dresser area. One large chair in corner. Long wait at elevators due to so many guests. The best thing was the Hershey package with tickets to park, free parking at Hershey and breakfast buffet. The gift shops sells tickets at same price as park which was convenient. Nice pool inside and out.
July 28, 2014