Rated 4 out of 5 by ACWalker70 Shower's Disappointing
Most of the room was great. However, for me one of the most important things is being able to take a nice shower after a day on the road. The shower heads were unsatisfactory and not up to the level of the rest of the hotel and room. There was also some issues in the Dog & Pony on Sunday night. A number of people came down to get dinner/drinks and watch football. There was only one member on staff and he was clearly overwhelmed. I also ordered the Skirt Steak Chimichurri off of the menu. I have been a chef and know cuts of meat and what I received was not skirt steak. The meal was disappointing from that aspect.
October 1, 2012
Rated 2 out of 5 by biddaman General comments
My room reservation was not ready when I checked in. I had extended my stay from 2 nights to 4 nights prior to arrival and when I arrived at 11pm the night of my first stay and the room was not ready and the reservation was not organized. I was told that we would be staying in the same room for all 4 days however after 2 nights we were told I had to switch to another room as they we doing planned construction in the area we were in. The front desk was extremely unhelpful and in a way rude about the switch. As a GOLD SPG member I was surprised how this was handled.
The pool also needs cleaning and updating.
July 24, 2013
Rated 1 out of 5 by Al817 Horrible Experience
Had problems from check in to check out. From being placed in a room in a lower category than I requested and prepaid for. Then requesting extra Blankets and pillows. First set came with huge blood stain. Called front desk and was asked a stupid question of do you want us to exchange it. Well of course however next ones came with a rip in the middle of the blanket. Luckily the woman waited and went to exchange it again. However getting nastier as it went on like it was our fault. The Pool was filthy and told a worker and was told they will have someone take care of it. No one ever came. I could mention others but I will reserve them for the letter I will be sending to corporate.
June 23, 2012
Rated 1 out of 5 by traveler76 Dirty Place
I will never stay at this hotel in Harrisburg. The halls ways are dirty & the carpet in the halls & in the rooms need to be replaced & the carpet in the halls smells musty. I would have left the hotel but the reservation was made a few hours before we were due to check in & I would have lost $154.00 those rooms are not worth $154.00 per night especially when you do not even have mircowaves in the rooms. For the price of your rooms you could at least supply free coffee & breakfast. Why do we have to eat in your restaurant we should have a choice. In the corner of our rooms above the windows were cob webs.
August 20, 2012
Rated 3 out of 5 by Suz000 Older hotel 8 miles from Hershey Park
Hotel was very busy with summer visitors for HersheyPark and traveling sports teams. Long wait for buffet breakfast. Bathroom was very small and needs to be updated. Wallpaper was stained and shower had mold. The room with two double beds was fine. It had small refrigerator built-in to desk/dresser area. One large chair in corner. Long wait at elevators due to so many guests. The best thing was the Hershey package with tickets to park, free parking at Hershey and breakfast buffet. The gift shops sells tickets at same price as park which was convenient. Nice pool inside and out.
July 28, 2014
Rated 1 out of 5 by DisgustedBusTvlr No better than Econo Lodge
Save the extra money and stay at a cheaper alternative. Staff was upset I showed up at 2:30PM vs 3PM check-in. I was sent to the ONLY room in the entire 10 floor hotel that was ready and it was a disaster. Stay off the 2nd floor as the other reviews advise. Room was clean, old and had an air conditioner louder than a 20 ton unit on a US Navy destroyer. You will not get a good night's sleep and can't change rooms. No Wi-Fi.
July 2, 2013
Rated 5 out of 5 by Catarina44 Great location
Staff was friendly except for one person in club lounge who didn't have any people skills. Club Lounge was awesome & Donna & Tiffani were exceptional & made up for the person who didn't have any people skills.
September 29, 2014
Rated 3 out of 5 by London1 This hotel is fine
The staff was very accommodating and quick to respond to our needs. Check-in was a bit interesting because the spg person did not seem to know what was going on. We did not get any rewards points or anything else.
The pool was disappointingly dirty, however it was large enough.
Breakfast in the club room was nice, and the snacks were complimentary 24 hours a day. Some Sheratons were not like that. There was fresh fruit selection at all hours. Wonderful!!!
At this facility we were told there were no rooms with 2 queen beds. My husband and I are used to sleeping in a king, but our daughter was with us and we had to get a room with two beds. Sleeping in a double bed was very bad no matter how comfortable the bed itself was. There just was no room!!!
Overall a nice place to stay.
September 1, 2014
Rated 4 out of 5 by TheCanucks Very decent hotel
We stayed over easter long weekend in a club level room with a king bed, sofa bed and we got an extra baby crib. Room was very nice, well appointed and clean, the beds were very comfortable. We visited Hershey Park both days so we didn't use the amenities like the pool but we saw lots of people in the indoor pool. SInce kids are not allowed in the club lounge they gave us vouchers for breakfast at the restaurant, which was absolutely fabulous. The only negative point is that the wifi didnt work inside the rooms but worked fine if you were in the hallway! Hotel is close to everything, malls etc.
April 21, 2014
Rated 3 out of 5 by Paulie6 Could be better
Overall the hotel and its features were good--but I personally wouldn't stay here again.
Each entrance required you to walk through a gauntlet of smokers to get in;
the pool was full of people with coolers, with bottled beer, and food (and corresponding trash)--all not allowed according to the posted rules, and apparently those were the parents of the kids who continually ran and jumped in (over, onto, and around other guests) the pool; and no towels available;
the exercise equipment, while functional, did not have working video AND audio; and even the wall clocks were broken coupled with disinterested workers;
finally--never had a hotel where they didn't replace dirty drink glasses;
Overall a very disappointing stay
July 27, 2014
Rated 4 out of 5 by Hershey2013 Excellent Service could be a bit more kid friendly
The stay was nice except air conditioner only has 2 options, low or high. TV did not have any Kid channels (Disney, Cartoon network, Nickelodeon) which was a huge disappointment with having to pay $4 to rent a 20 minute show for them to watch due to weather conditions preventing us from making it to Hershey park.
Having to clean up a defrosted freezer at 11 o'clock at night was not the best part of our stay.
Staff was most attentive to supply extra towels when needed or add ons to room service (which was also prompt). Kids loved the indoor/outdoor pool which was clean and plenty of towels to use.
June 10, 2013
Rated 4 out of 5 by LauraAP Amazing Staff Made All the Difference
Even though our rooms were in desperate need of updating and even repair, the staff made all the difference. Always polite, professional and attentive, they went above and beyond to make our stay as comfortable as possible; going as far as moving all our belongings to another room with working air conditioner while we were enjoying Hershey Park and voluntarily adding 1000 points to our account for the inconvenience. Room Service was also very attentive, calling to check on our meal after it was delivered (it was excellent!) The general facilities were well maintained, clean and very attractive. I was told by the front desk that the hotel will be undergoing a major upgrade to its guest rooms in the fall. I look forward to staying here again after renovations.
August 14, 2014
Rated 2 out of 5 by JJLN Room 102 on the first floor
I can honestly say that I was disappointed with my room and expected more from the Sheraton brand. My room smelled extremely musty and the smell hit me as soon as I entered the room. To help alleviate the mustiness in the room and bathroom, I turned the A/C to 65 and left it at that temperature. It worked but it took awhile for the mustiness to fully dissipate. Thankfully, I had 2 pocket sized bottles of EO Peppermint Hand Sanitizer Spray which helped to mask the mustiness until it cleared. Unfortunately, the spray was uable to mask the smell at all in bathroom . As for the cleanliness of the room, there was a used washcloth that was left under the sink cabinet which led me to believe that my room was not thoroughly cleaned. In addition, I went to place a bottle of water in the provided fridge and noticed that top of the inside freezer section had black mold. Needless to say, I did not use the fridge.
To the Hotel's credit, the woman at the front desk was extremely friendly and warm during check-in. Although I do believe the hotel would have accomodated me to the best of their ability, I chose not to contact the front desk since I checked in late at night and was leaving early in the morning. I felt it would have been too much of a hassle to swich rooms especially since other family members on the same as well as other floors had similar/different complaints.
September 29, 2014
Rated 5 out of 5 by None1234321 As advertised
We stayed overnight for a wedding at the hotel. Everything from my viewpoint went off without a hitch. There was also a youth hockey tournament in the area that filled the hotel with participants but they never seemed to overtake the place. We had a very nice stay. A very nice room discount was given for being with the wedding.
September 2, 2013
Rated 2 out of 5 by Rich2112 Sheraton Harrisburg, PA review
I am a preferred GOLD member, so I stay in numerous SPG properties every year. Overall, I was disappointed in the condition of some of the facilities at the hotel. For example, the hallway base trim was delaminated and peeled off the wall, the toilet had a small leak, and we had noisy neighboring rooms. If this was a business sty, I would have complained, but since we were only in the hotel for the evening hours to sleep, we delt with the inconveniences.
Additionally, at 5:30 pm on our arrival date, we tried to check in , but had to wait 1.5 hours for a room to be ready. I understand the hotel staff was doing their best since they had a packed hotel, but my reservation had been in place for over 4 months prior..
July 15, 2013
Rated 1 out of 5 by barryf needs work
Sorry to say I was disappointed in my recent stay at your hotel. I did find the desk staff to be very nice. While they did inform me that the hotel was under renovation, it does not excuse the over all appearance. We stayed in room 251, which is pool side and may once have been a wonderful room. But it was very worn out from head to toe. The hallway was very dark with poor lighting that felt unsafe. I felt like I was in a basement. The flower beds around the pool were full of weeds and the ext roof soffit area around pool had holes in it with birds nesting. Bee nest in the slider doors openings. The pool was not skimmed during the day. No pride shown with the maintenance of this hotel, not what I expected. Thanks
May 6, 2013
Rated 1 out of 5 by Ann15 Horrible once again
The staff can barely be bothered, the rooms are dated and dirty (this time around, the room smelled of wet dog), the sheets were threadbare and the air conditioning roars beyond belief completely preventing sleep. I should have known not to stay here but I thought "maybe it won't be so bad". I was wrong and won't make the same mistake again.
September 12, 2014
Rated 3 out of 5 by Timmy76 The hotel is nice for a family visit to Hershey Park
The hotel is nice for a family visit to Hershey Park - 10 min away.
My family has been there twice during Dec. the rooms are nice, but the indoor pool which they say is heated is always to cold for my 4 & 3 year old to enjoy
December 8, 2011
Rated 2 out of 5 by mickeymouse1928 Nice Hotel Broken Shower
Could not get near front desk on the way out too busy. When I got back around 3pm I asked the front office manager for extra towels and fix my shower knob and shower head.
It was pot luck on the water temp your knob did not match up with the temp. Plus the head was not shooting out water it was like blocked. So I told the manager after 5pm would be fine. Got back around 11pm and they never brought me towels or fixed the shower.
That night I called the front desk and they said in the morning they will fix it. Never done again.
So when I left at 1230pm told the same manager and all he did was give me a business card and shrugged me off.
The only nice thing was a lady gave me a club floor room because of my company id!
June 29, 2012
Rated 3 out of 5 by BostonBombshell The Staff is Great the building is so so
I came for two days for a wedding and the staff accomodated me in every way. I was upgraded to the Club floor with all amenities, but the room was by the elevators and they were so loud the kept me up half the night even with heavy drinking They moved me down the hall and the bedding didn't look changed there was a huge coffee stain on the bed skirt. They changed the bedding and that was fine. There were children in the club lounge but the staff told the parents they had to leave. (they snuck back later) Teenagers roaming the halls also entered behind other guests.
I also purchased a wedding card but forgot the envelope, so the front desk sent one of their staff to retrieve one from target. and met me in the ballroom.
April 2, 2013
Rated 5 out of 5 by Pinkfiji Love Love Love!!!!
Every staff member I came in contact with was SUPERB and no question went unanswered. NOW... the room service was quick and the food was to die for!!! Listen to the staff when they recommend something on the menu, I fell in Love with the "Oreo Cheesecake" and trust me its sooooo good that its addicting!!! If I have friends and family come in from out of town, I will insists they stay here!!! BRAVO ZULU!!!!!
September 1, 2014
Rated 5 out of 5 by Ethan1999 Hershey Trip
Stayed on the club floor, great chocolate cake! Kids loved the pool and it's close to everything. The breakfast buffet was a good value especially with children.
May 15, 2012
Rated 2 out of 5 by Smilemaker Below Sheraton Expectations
Apparently this hotel doesn't really care about it's Gold members. No recognition, no upgrades, no extra points offered as check-in gift, no Preferred member room, and rude and cold on check-in. The beds were the best part of the facility, though the kids enjoyed the inside-outside pool.
The carpets outside the room were shabby and badly stained. The room had a musty smell.
I have stayed at many SPG hotels, including 7 in the past month, and this was by far the worst of any of them.
SPG needs to take better care of their Elite members or they will lose them.
July 12, 2012
Rated 5 out of 5 by pghtravel nice weekend
I came to Harrisburg on a cool fall day,upon arrival the desk staff warmed it up. Room was great and club staff was super .room maids good and made a great weekend for my stay
September 15, 2014
Rated 2 out of 5 by MiMi1950 Not Happy
I was guaranteed no pets were allowed on
the club floor. So I booked and paid more
for this factor due to allergies. Room 1009 had a dog wimpering and scatching at the
door. Told the front desk and they said if the customer doesn't tell them how are they to know. Unacceptable! I feel I should
be compensated for this..Also 8 - 10 kids running and screaming up and down the halls.. Club room full of team members
eating like no tomorrow. I have stayed at
many concierge level hotels and never
July 28, 2014
Rated 5 out of 5 by juneellen Satisfying experience
My two night stay at the Hershey Sheraton was a pleasant and satisfying experience. The facilities were clean and comfortable and the staff often anticipated our needs and quickly responded to any requests in a cheerful manner. The food was good and there was plenty of it!
September 8, 2014
Rated 3 out of 5 by keith Upgrades for Gold level member denied
Upon arrival I asked if there were upgrades available because I am a Gold level member. I was told I would have to pay for an upgrade because the company doesn't give upgrades anymore. He said they have replaced it with a gift, which can be points or something else. I advised him that the week before I had stayed in Richmond and received both. He said they were not following the rules. When I looked at the envelope containing my room cards it said on there that upgrades and gifts are both provided for Gold members. Sounds like some training is needed.
April 18, 2012
Rated 2 out of 5 by SAYETY Not great.
As others have said if you are gold or higher status as a SPG member don't expect to be treated as such. Club lounge (after you beg for access) doesn't allow kids. Come on, this is the nearest Starwood hotel to a MAJOR theme park and you block kids?!?! Literally, my 4 year old daughter had to stand by the door while i got our breakfast and carried out...staff didn't even offer to help me carry it back to the room. we really felt like a second class guest.
Hotel its self was OK newer carpet, ok rooms and beds...a bit of a mold issue in the bathroom.
November 25, 2013
Rated 3 out of 5 by yamaxvs110 Room
The room was clean and neat however a bit small and I was astonished there was little drawer space for our clothes. Staying a week and having to live out of the suitcases rather then having drawers to put our clothes in was a bit of a let down. Three small filing cabinet sized drawers wouldn't cut it. My wife and I are large people and with a third in the room there was no way we could both fit comfortably on a "double" as the staff claimed. Other then that the hotel was very clean and easy to get around in and the amenities and pool were very nice.
August 4, 2013
Rated 3 out of 5 by ray24 July 2012 stay
We were lodged on the 9th floor. The room was spacious and more than met our needs. My complaint about the room is the A/C. It was a hot weekend and the A/C would blast cold and then the room would get hot. So much so that both of us were awakened during the night as we were sweating. It was set to 72 one night and then 68 the second night to rectify - to no avail. The A/C was very inefficient and noisy - so much so it actually interfered with sleeping.
The lounge was a nice addition on the 10th floor. Tough to get a drink of choice since no vermouth, no olives, no lime. The girl was very helpful but I didn't want to run her back and forth so we made do and had what was there. We had dinner at the restaurant and room service breakfast.
July 18, 2012