Rated 3 out of 5 Older hotel 8 miles from Hershey Park
Hotel was very busy with summer visitors for HersheyPark and traveling sports teams. Long wait for buffet breakfast. Bathroom was very small and needs to be updated. Wallpaper was stained and shower had mold. The room with two double beds was fine. It had small refrigerator built-in to desk/dresser area. One large chair in corner. Long wait at elevators due to so many guests. The best thing was the Hershey package with tickets to park, free parking at Hershey and breakfast buffet. The gift shops sells tickets at same price as park which was convenient. Nice pool inside and out.
July 28, 2014
Rated 3 out of 5 by Paulie6 Could be better
Overall the hotel and its features were good--but I personally wouldn't stay here again.
Each entrance required you to walk through a gauntlet of smokers to get in;
the pool was full of people with coolers, with bottled beer, and food (and corresponding trash)--all not allowed according to the posted rules, and apparently those were the parents of the kids who continually ran and jumped in (over, onto, and around other guests) the pool; and no towels available;
the exercise equipment, while functional, did not have working video AND audio; and even the wall clocks were broken coupled with disinterested workers;
finally--never had a hotel where they didn't replace dirty drink glasses;
Overall a very disappointing stay
July 27, 2014
Rated 3 out of 5 by sedohr Booked here by a local business
Resturant and Bar were excellent in both food, beverage and service.
My room was not cleaned 2 times in 4 days of full service for some reason and there was no new coffee put in the room the 2 days they did actually clean. The bed and pillows were completely terrible and very old. The TV and alarm clock were also very hard to use. To top it off, I was booked here as a new employee
of a local company that was taking care of my room. I was told at checkout, although they had my credit card (for incedintals) and processed the other 7 new employees room charges that were there this week, that apparently mine were not covered and I needed to contact my new company for reimbursement as the Sheraton was not willing to call to verify. While I understand mistakes can be made, I guess it was the way it was handled by the front desk that made me feel extremely not welcome. It was so much that another employee at the front desk gave me a free coffee to cover the rudeness of the woman that was being so difficult with me. I also asked at my new company that was paying and they confirmed I was on the listing sent to the Sheraton. Being away from home for 5 days to put up with complete unprofessionalism and rudeness does not make me want to recommend this hotel to anyone including my new employer.
July 26, 2014
Rated 3 out of 5 by Sandi68 Disappointed in the little things
There were many little things that were disappointing. The bathroom ceiling had many dark spots that appeared to be mold. The sink faucet had missing cover and plunger handle fell off. Shower curtain rod had been "sloppily installed." The bathroom fan was not working properly and did not remove the steam from the shower. We had asked for another towel in the morning (directly to the woman who was cleaning our room). When we returned late that day, we found 3 towel sets instead of the 4 we asked for. I will say that when I called, they quickly sent up a set of towels. The bathroom was our only issue. The rest of the room and beds were very clean and comfortable.
July 12, 2014
Rated 3 out of 5 by Srinidhi Nice hotel
The hotel is quite good, but maintenance can be a little better. Some of the things (e.g. someone flushing in the next room) can be really irritating!
July 22, 2014
Rated 2 out of 5 by lori32 Nice pool and restaurant, but small rooms and bathrooms
We travel quite a bit with our two sons who play travel baseball and stay in a variety of hotel chains, this hotel was nice in the aspect of the on site full service restaurant which was open late and open early with good food and a nice variety to choose from. The pool area was also nice featuring combined indoor and outdoor pool areas. The rooms were very small and the bathrooms were even smaller, very tight and hard to maneuver around in (and I'm petite!). I was told by someone at the front desk this is an older hotel and it's just smaller than maybe other hotels we're used to, the ceilings even seemed short as we were walking through the hallways to our room. We had 4 people in our party and we stayed in a room with 2 double beds. They were sold out the weekend we stayed, lots of sporting events in town and a convention at the hotel. The people at the front desk couldn't have been more pleasant during check in and a possible room switch to a different room, which turned out to be no bigger than the room we had, I think it was smaller in fact if that's even possible...
July 21, 2014
Rated 4 out of 5 by Steve1hunt meetings
people were very helpful,
July 21, 2014
Rated 3 out of 5 by Paul100 Not very clean
Room was aged. Rain leaked in through closed window. Dead cockroaches and previous guest's nail clippings were found on floor ...
July 19, 2014