Rated 5 out of 5 by TravelMark Great Hotel & Nice Location & Friendly Helpful Staff
I arrived unexpectedly while traveling on business. (A flight diversion).
Front desk staff was friendly, valued the SPG brand and recognized SPG members. Very helpful and professional for my unexpected stop in PA. The lobby is nice, modern, and clean, good for meetings or just relaxing. Hotel had a pool (although I did not use the pool), location had a strip mall with Target Store right in back of hotel. (short walk).
I also understand Hershey Park is near by.
Restaurant, inside hotel. Food was good, but pricy for location.
Overall an excellent review and I would recommend to others.
September 25, 2014
Rated 2 out of 5 Broken and Worn
Drain in bathroom was broken. Called desk at beginning and never fixed over 3 day stay. Refridge was adjar and would not close. Again called desk and not addressed. The hotel was worn. Windows would not open on nice nights and no fan option. Sucks to have to run A/C to get fresh air.
In general the hotel featured noisy plumbing and mediocre cleanliness. Needs an overhaul.
September 29, 2014
Rated 5 out of 5 by VeeBee20 Great Gem
The staff was very friendly and informative upon our arrival. We reserved a double bedded room for three adults and one teenager (child). When we got to our room, we were delighted to find extra beds (crib was not needed). The only disappointment was there were no items on the coffee tray other the coffee machine. We asked the room attendant for coffee and cups the next morning. She was apologetic, quick and courtesy. I really wished I remembered her name. Dog & Pony Restaurant serves top quality meals. The steak was prepared and cooked precisely. Ryan, our server was fantastic.
Our overall experience was amazing. We will definitely be returning to the property on our next trip.
September 20, 2014
Rated 5 out of 5 by pghtravel nice weekend
I came to Harrisburg on a cool fall day,upon arrival the desk staff warmed it up. Room was great and club staff was super .room maids good and made a great weekend for my stay
September 15, 2014
Rated 1 out of 5 by Ann15 Horrible once again
The staff can barely be bothered, the rooms are dated and dirty (this time around, the room smelled of wet dog), the sheets were threadbare and the air conditioning roars beyond belief completely preventing sleep. I should have known not to stay here but I thought "maybe it won't be so bad". I was wrong and won't make the same mistake again.
September 12, 2014
Rated 5 out of 5 by juneellen Satisfying experience
My two night stay at the Hershey Sheraton was a pleasant and satisfying experience. The facilities were clean and comfortable and the staff often anticipated our needs and quickly responded to any requests in a cheerful manner. The food was good and there was plenty of it!
September 8, 2014
Rated 5 out of 5 by Joseph88 musty room
The rooms are musty and there is a dampness problem.
August 22, 2014
Rated 1 out of 5 by Alan66 Harrisburg
Filthy Hotel room was beyond dusty
September 8, 2014