Rated 2 out of 5 by DissedLiftimeGold Life time gold = life time of emptiness
Upon check in, as a lifetime gold member I requested for a room upgrade or at least access to the club lounge. I had already booked the highest tier of non-club level room by reserving the corner room and yet I was told no other upgrades were available. I made mention of providing at least a complimentary breakfast and that was denied as well. Not only was I humiliated by your workers due to an unwillingness to express any good will towards a paying customer, I was also left wandering what purposes or benefits are there as a life time gold member? Then the room had no thermostat to control the temperature so my family and I were frozen throughout our stay. This facility has antiquated hardware and the customer service was definitely lacking.
August 14, 2016
Rated 2 out of 5 by Cupofjojo If You Enjoy Being Treated Like You Don't Matter Stay Here!
This hotel has changed a lot since since her last stay. We were barely acknowledged as platinum-level guest. Our room certainly reflected it as well. In addition, we were informed we were not permitted to use the club level Lounge because we had our son with us. I am not sure how each individual Hotel can change a benefit at that level. When I raised the concern in the morning there was nothing done to even rectify or make it more palatable that this policy exists.
June 27, 2016
Rated 4 out of 5 by gem914 Thumbs up hotel
We enjoyed our stay at this hotel . Very nice and clean rooms. My upgrade lounge was worth the money. Great food! But I am disappointed with the whirlpool ,it was not working, and swimming pools are dirty even on early morning!
May 30, 2016
Rated 2 out of 5 by MAXMOM Not the SHERATON we know
Very poor service from housekeeping. We used the "Go Green" option a few times, but when we didn't, they came in to clean up. We never got clean towels or paper goods. without asking. Pool and hot tub were being "refreshed".. would have been nice to know before we got there. We couldn't use all week. Restaurant service was ho-hum and the food was awful for the price; steak overcooked, dessert was stale and the stroganoff used bow tie pasta instead of egg noodles. Pasta in stroganoff, really? in Amish country?
May 26, 2016
Rated 1 out of 5 by bouncer Not sure what has happened to this hotel
We have stayed at this Hotel for the past five years and always found it clean, comfortable and enjoying. I'm not sure what has happened, but this year our stay was not enjoyable and housekeeping was non existent.
We did NOT sign up for the Green choice, yet everyday of our stay we had to call to get our room cleaned. Being a Starwood preferred guest we stayed on club level and the noise at 8:00 AM was unbelievable. It sounded like they were doing construction above our room and in the hall way. Having traveled all day the previous day to get there, the 8:00 AM wake up was not welcomed. We made the best of it and got dressed and went up to the club lounge for breakfast. The food was barely warm. We thought we just hit it wrong and went about the day. When we arrived back that evening, we were surprised to find our room hadn't been cleaned. We called down to the front desk and inquired about getting the room cleaned. They sent someone up that made the bed and left us towels. No additional soap, shampoo, etc was left and the glasses were wiped out and not cleaned nor replaced. I could tell because my lipstick was still on the glass I had used the previous night. Ok, we thought it was an off day. Unfortunately that repeated itself the rest of our stay and were there for 5 nights. The sheets were not changed the entire time we stayed there, the glasses were never properly cleaned nor replaced, no soap, toilet paper or tissues were supplied and we had to call every day for housekeeping. As I previously stated, we have stayed at this hotel for the past five years and never had a problem, but when you need to call down to the desk every single day to get the room cleaned, there is definitely a management problem. We travel to Hershey every year and this will be the last year we will stay at this hotel.
May 17, 2016
Rated 4 out of 5 by AlicesDad The upgrades look good!
I've stayed at this hotel previously (most recently around 6 months ago), and I'm happy to say it is not looking nearly as dated as before. The lobby upgrades were nice. as were the new wallpaper and carpets in my suite (amazingly enough, I stayed in the EXACT SAME ROOM as my last stay, again using a suite night upgrade). While the furniture was still the same as last time, the new carpet and wallpaper made a massive difference. I'll be back in the area in the fall, and will gladly stay there again.
April 26, 2016
Rated 2 out of 5 by jefftwp Bed Collapsed
Got to room, took off shoes, went into bathroom, stepped on some sort of snap left there by cleaning crew, hurt foot.
4:00 am, bed collapsed. Foot on lower corner buckled under causing second foot to break. Bed collapsed to the side. Ended up on the floor. Finished night in other bed.
Manager took $30 off bill & was nice but later when I looked at the bill it included an almost $30 for the restaurant which I didn't use. Had to call. Again person was nice and removed charge after checking.
So, overall for a $200 night, this pretty much sucked.
February 12, 2016
Rated 4 out of 5 by TheJazz3 Dog friendly and comfortable room, but noisy location.
I've stayed at this hotel with my dog, three times now and it has always been excellent. My only complaint this time is that it was noisy at night because it was near the stairwell and elevators. I had to run the fan for white noise, but that was noisy too.
The pot of Starbucks coffee, brought to my room is always excellent.
February 6, 2016