Rated 5 out of 5 by cannolilover Nice place
Outstanding customer service by all of the staff - friendly and courteous.
Super comfy beds!
April 14, 2014
Rated 4 out of 5 by CPCU Great Staff, Rooms and Cardio Equipment need udating.
I stay at this hotel frequently and have really grown to love the place. although the rooms are not as nice as other Sheratons with the sweet sleeper beds, they are not horrible. My biggest beef- The Cardio equipment needs to updated before someone gets hurt. Good equipment at one time just gotten old and not serviced.
The staff is the best you'll find any where. Especially Jordon at the front desk, he goes out of his way to make your stay great! As well as Mike behind the bar. Overall best choice in the City, although perhaps a shuttle to downtown might not be a bad idea. With a few updates this would be 4 stars, no problem. Still very pleasant place to stay.
March 28, 2014
Rated 4 out of 5 by arab3 impressed
I was quite impressed with the Hotel
April 7, 2014
Rated 5 out of 5 by Olivia0 An incredible warm and welcoming staff
I was here for 2014 Keystone Conference. Ever member of the house staff, and the folks behind the scenes, make every effort to ensure comfort and welcome for this guest. Its rare that I go anywhere and feel so absolutely comfortable, just like home.
Reception was very professional, house cleaning was super polite, efficient and quick; the wait staff polite and responsive.
Certainly well above my expectations.
April 1, 2014
Rated 4 out of 5 by KarenKendra This Hotel Has the Greatest Staff
I was there over the weekend to join and support the Keystone Conference of Transgender People. It blew my mind the support and friendlyness of the staff towards everone. To see the staff engrage and treated everyone with respect was out of this world. I was able to talk with the staff on their opion and all they had to say were good comments :o) !!! Thank You Sheraton
March 31, 2014
Rated 5 out of 5 by Randi4ever It's the staff that makes this hotel excellent!
I stayed for 5 nights/6 days. I had a wonderful time and EVERY TIME I meet a member of the hotel they had a smile and a sincere warm welcome for me. I have made friends with some of the staff and enjoy seeing them on my return visits.
March 31, 2014
Rated 1 out of 5 by hk86 Very tired and needs maintenance
Terrible shower, very low water pressure and pipes hammered.
THE BATHROOM MIRROR FELL OUT OF THE WALL DURING MY SHOWER!! CRASHED DOWN ON VANITY AND TOILET IN THIS VERY TINY BATHROOM. IT TOOK ALL DAY FOR THE STAFF TO PUT ME INTO A DIFFERENT ROOM. They did offer 2000 Starwood point for my "inconvenience." The new room had no available outlets near nightstand for CPAP machine. The coffee maker on the desk was NOT plugged in and the desk was not moveable.
March 27, 2014
Rated 2 out of 5 by Mgroff912 Wonderful Staff/Dirty & Rundown Rooms
Very helpful staff! From the housekeeping staff to the custodians to the room service attendant to the front desk staff to the bartenders to the waitresses, EVERYONE was fabulously attentive.
HOWEVER, in the room, the heater was LOUD, the toilets were LOUD and those of other rooms could be heard through our walls, the pipes made noise after the sink and toilets were run. An empty shampoo bottle fell from between two "clean" towels. Comforters were dirty, as were bathroom mirror, back of the toilet, and windows.
I have AAA and did not know I could have received a discount as no one told me this when I checked out.
March 8, 2014