Rated 2 out of 5 by Apalled Bedford, NH
The lobby looks very nice when you walk in but the rest of the hotel could use a very good cleaning. Everywhere you look there is dust. The carpet in our room could use a good steam cleaning. It was very stained and the room smelled musty and dirty. The fan in the bathroom was full of dust and could not operate effectively. Looked like it has never been cleaned. If you are adults traveling with no children, and would like to enjoy the pool areas, Forget it!! This hotel caters mainly to multiple sports agendas and families with very small children as well. We could not even get near the pool or the hot tube because there were very small to teenage aged children who took over the hot tub and would not leave so the adults could use it. There is a sign which clearly indicated that anyone under the age of 16 should not be in the hot tub! The children and parents were extremely rude and the hotel person who was in the pool area at the time did not even know the sign was there! He could not even control the parents and children..it was clear to us that the hotel management could not control the situation. As far as the main pool is concerned, large floating boats and ball throwing, etc made getting into the pool to enjoy it impossible. And this is from the time the pool opened until it closed. Chaos! The only good thing about our stay was the fantastic buffet breakfast and the waitresses. They were very friendly and accommodating. Unfortunately, that is not enough for us to return to this hotel. .
July 20, 2015
Rated 2 out of 5 by EvanI might as well be 4 points
I just checked in. This place is pretty bad, especially for a sheraton. It feels like a 4 points. The bed is awful it caves in the middle and is squeeky. I am platinum 100+ nights, and they couldnt find a king bed. I didnt ask for a club floor, and they did not put me in one either. When I asked for a king bed, they said "no the hotel is full", but I am suspicious because the parking lot is only 25% full, and I just booked my reservation 2 hours ago. I tried to get room service but it was closed. The decor in the room is nice, but the hallways are pretty run down. There are dirty room towels in the elevator lobby, not sure what thats for.
July 10, 2015
Rated 3 out of 5 by AKC33 Nice hotel & staff but need to manage guests better
I stayed at this hotel during the 4th of July weekend. Overall, the hotel is nice. I stayed on the 10th floor (club lounge) and the room was clean & comfortable.
Bedside clock didn't have the correct time.
There was a balcony (which was private).
Bed was really comfortable.
Need table top outlets near bed.
Was in room 1004, avoid that room. It's directly across from the lounge. You keep hearing the club lounge room door closing whenever someone goes in/out.
The club lounge was really nice. Good space. There was no water when I first went in the afternoon but by evening it had been refilled. The food is lacking. I went for evening snacks and it was hot food but it had obviously been prepared hours beforehand and was soggy. No desserts. The attendant was not friendly and just stared when I said hi.
Be aware, the Club lounge is only open to 16 yrs & older. Because of that (I had 2 kids with me), I was given a breakfast voucher (as a platinum guest) so I could have breakfast in the restaurant. Glad I did because there was a fresh omelette station.
I was disappointed with the lack of hotel personnel corralling guests. There was a team of young boy baseball players staying at the hotel and they took it over. Kids kept pressing all the buttons on the elevators which made it difficult to get around. They overfilled the pool so that all the chairs were taken and they were jumping in the pool, splashing people (including me) sitting on the side. And they were running around common areas, including the lobby, and bouncing balls. Not to mention there was adult playing ball with kids outside, throwing balls right near cars (I parked away so mine wouldn't get hit). I did call the front desk a few times and they said they would address it.
I would stay at this hotel again but will be sure to ask if there are any teams staying there (according to another guest I spoke with, this is a common occurrence).
July 8, 2015
Rated 2 out of 5 by Papabutch Poor room amenities
The room had no clock. That is the first time I ever stayed at any hotel where the room had no clock.. In addition to that there was not reading light between the beds. if you read at night you had to exit bed to turn light off.. I've stayed at hotels all over the world - I was hoping to come back to your hotel - not sure at this point.
June 26, 2015
Rated 1 out of 5 by Travelerrrr Keep Driving!!
The following was emailed to the hotel on 6/13 & I was informed on 6/15 it was passed along to both the General Manager, Tom Dickert, and Assistant General Manager, no one has gotten back to me. This is how much they care about contacting customers regarding their stay experience. We paid an extra $45 to upgrade to Club - what a waste!
Our daughter will be going to college in your area, but I must say when we visit her we will not be staying at this hotel.
When we went to our room we found food & utensils in front of various rooms on the floor. They were there when we checked in & out - I have pictures if you would like me to send them to you. There was a 1/2 eaten bowl of strawberries with utensils right outside our door our entire stay - just gross.
The fold out bed was horribly uncomfortable & there were no pillows in the room - which we did not find out about until 10:00pm.
The hook in the bathroom to hold clothes was on the counter, not fixed.
The Club Level offerings in the evening were supposed to be hot, but the centers were not & in some cases uncooked. The grapes my daughter took had mold underneath. Just gross. And the person working that evening was not friendly.
On the positive side:
The young lady in the Club Level in the morning, when I went to go get a cup of tea, was just lovely. Very friendly & helpful.
We ate breakfast downstairs & were in a hurry. While the food was unremarkable, the people were very friendly & helpful. They understood our need to get in & out which we greatly appreciated.
June 20, 2015
Rated 4 out of 5 by CoachBenn Nice place doesnt accomodate height
Loved my stay at this hotel the staff was friendly and the bed was very comfortable. My only issue was the height lf the showers I am 6'4 and the shower was hitting me chesg level no matter how I adjusted it. It was a pain to wash my hair. Besides that I would recommend use of this hotel to other coaches for basketball tournaments in the area.
June 8, 2015
Rated 1 out of 5 by larson79 Be aware, you attempting a big mistake.
They ruined our vacation. we booked a club floor room and the front desk representative told us the furniture is not update contradicting to the website. the bathroom was dirty. we asked for extra blanket but did not get it till next day. the service at the lounge is the worst part of our stay. The servant was unprofessional & rude. literally we felt that we paid 452$ to be humiliated by the SPG. On top of that, no body care to call or respond to our request on the customer survey
May 14, 2015
Rated 5 out of 5 by GJ67 May Stay
Great service and facility
May 8, 2015