Rated 2 out of 5 by Magsmum Does not meet Sheraton standards
We stayed for two nights. Hotel layout was weird. Room was extremely small and run down. Wallpaper peeling, bathroom mildewy. Halls dark, dingy and dirty. Linens had blood stains on them. Received a complete change of linens for the entire room and the stained linens were replaced with other stained linens and blankets with holes- talk about a lack of attention to detail or not caring about the guest experience/concerns. Not what I would expect from a Sheraton- hotel had a negative vibe and we were quite uncomfortable staying there. That being said, the hotel front desk staff were friendly and helpful, the restaurant experience was awesome, and an item left behind was located and returned to us- really appreciated that! However, will not say again as the condition/cleanliness of the hotel made my skin crawl.
January 19, 2015
Rated 4 out of 5 by Blackwood Good value, great staff & restaurant
Review title says it all. Front desk person was simply amazing. Restaurant was also surprisingly good at breakfast, great service and food. Property could probably use some updating. Excellent SPG recognition. Nice stopover on drive south.
January 13, 2015
Rated 3 out of 5 by TWG1 Very Not SPG Gold Oriented
I e-mailed the hotel prior to my three day stay asking for a room upgrade but I received no response. At check-in they seemed well trained to deny any such requests stating they are not allowed to. They wouldn't even allow lounge access. As a Gold member I would have expected the same courtesy I have received in the past from other SPG hotels. Judging from the parking lot, the hotel did not seem too full. I guess the lack of SPG competition in that area gives them the green light to act this way.
Additionally, the room that I was given was somewhat on the cramped side. When one person is sitting at the desk it is impossible for another person to get through to the other side.
July 3, 2012
Rated 2 out of 5 by BW56 Worn around the edges
This property was originally a fine hotel, but it is showing its age and has infrastructure problems. The staff was very friendly, but my initial room was in the process of being "dried out" from a water problem. I went back downstairs and was put in a different room, which had a water leak in progress! My final room was the large Susquehanna Suite, and I appreciated that, but the suite and the overall hotel are really showing their age. Room service was prompt, but hardly top quality. I'm disappointed, because these maintenance issues are not the fault of the friendly desk staff. They seemed genuinely embarrassed about the room problems I had.
October 7, 2014
Rated 2 out of 5 by Jolie6 Platinum members BEWARE!!!
If you are an SPG Platinum member, don't expect to be treated as one at this location. When I checked in the front desk associate informed me that I would not be eligible for any suite upgrade which I was okay with, but what surprised me most is that he also stated that the hotel does not accommodate platinum members with access to the club floor unless you book the room on the club level. The associate was rude and unprofessional. He told me that it does not matter what SPG level I was because the hotel has alot of platinum guest. He did not greet me as a platinum member nor did he offer me any check in amenity such as points or a drink voucher. I would not recommend staying here if you are a Gold or Platinum member.
August 24, 2013
Rated 2 out of 5 by Manju Horrible
I made reservations on 08/02/2012 for an overnight stay for a family of four that included tickets to the near by theme parks. The agent that took the reservations was very non-chalant and clearly was not paying attention to what he was doing. He actually booked our stay for that very same night, need less to say when we arrived the next day the hotel had us as a "no-show" Added to which the package only included tickets for my husband and I- nothing for the kids! (unbelievable) the rooms that we requested was also unavilable. We had to make new reservations and pay out of pockets for the additional tickets (another $110.00) never again!!!
August 8, 2012
Rated 5 out of 5 by KIMBERLY921 LOVE THIS HOTEL
MY FAMILY STAYED HERE TWICE BECAUSE IT IS THE PERFECT HOTEL WHEN VISITING HERSHEY. THE POOL IS CLEAN AND WE LOVE THAT YOU HAVE AN INDOOR AND OUTDOOR POOL. THIS CAME IN HANDY BECAUSE IT RAINED A LOT THIS VACATION. THE STAFF IS FRIENDLY AND HELPFUL. THE BEST PART IS THE BREAKFAST BUFFET. THE RESTAURANT FOOD IS AWESOME...DEFINTELY RECOMMEND THIS HOTEL TO ANYONE!
July 24, 2013
Rated 5 out of 5 by Joseph88 musty room
The rooms are musty and there is a dampness problem.
August 22, 2014