Rated 5 out of 5 by GR8T1 Great service
Very happy with my entire visit. I would highly recommend to anyone!
December 10, 2014
Rated 4 out of 5 by SGID Nice Hotel
The hotel and its staff were great and treated all of the kids wonderfully. However, the peep hole on my door was completely missing and anyone could look right into my room. I plugged it up with tissue. The bathroom was small and the vanity area did not have a plug for hairdryer or a door on it. The bathroom which was right inside the vanity area had a door but the plug for hairdryer was just inside that door by the light switch. A bit tricky to dry your hair. Besides this the room was clean, and the people were great. Would stay there again.
December 2, 2014
Rated 4 out of 5 by Joe797 Engineering Dept, prompt attention
Our television wasn't working. I called the front desk, within minutes two workers knocked on our door. They had to reprogram the television, although they had issues with it, they were not leaving until it was fixed. They even called a guy who was off, he walked them through the process from his house. The problem was solved.
December 5, 2014
Rated 5 out of 5 by Dslif My review
Great place! Staff very caring. Rooms are nice. Several options to customize your stay.
December 5, 2014
Rated 4 out of 5 by Kim1824 Nice hotel but staff needs improvement
I called the front desk 3 separate times for a extra blanket I spoke to 3 different people all whom assured me they would be right up with one two hours went by and I never got the extra blanket . The last person I spoke to was a little short with me saying it would be a few minutes they were busy but in end no one came up . There also was too many events going on at once and you could hear people running stomping down the hall and talking till at least 2am .
November 30, 2014
Rated 4 out of 5 by colj This hotel is nice
This hotel was very nice. The rooms are clean. The pool was fun for the kids. The fitness center was good and clean. The restaurant is a little pricey but the food is good.
December 2, 2014
Rated 2 out of 5 by BW56 Worn around the edges
This property was originally a fine hotel, but it is showing its age and has infrastructure problems. The staff was very friendly, but my initial room was in the process of being "dried out" from a water problem. I went back downstairs and was put in a different room, which had a water leak in progress! My final room was the large Susquehanna Suite, and I appreciated that, but the suite and the overall hotel are really showing their age. Room service was prompt, but hardly top quality. I'm disappointed, because these maintenance issues are not the fault of the friendly desk staff. They seemed genuinely embarrassed about the room problems I had.
October 7, 2014
Rated 3 out of 5 by TWG1 Very Not SPG Gold Oriented
I e-mailed the hotel prior to my three day stay asking for a room upgrade but I received no response. At check-in they seemed well trained to deny any such requests stating they are not allowed to. They wouldn't even allow lounge access. As a Gold member I would have expected the same courtesy I have received in the past from other SPG hotels. Judging from the parking lot, the hotel did not seem too full. I guess the lack of SPG competition in that area gives them the green light to act this way.
Additionally, the room that I was given was somewhat on the cramped side. When one person is sitting at the desk it is impossible for another person to get through to the other side.
July 3, 2012