Rated 4 out of 5 by OccassionalTraveler Close to Hershey
Stayed here many times before due to closeness of Hershey. Slight let down on the club level. Only Platinum now gets in, without paying more (pts or money) For yrs we have been coming here, and one of the greatest perks has lost the luster. Will stay again, but will start watching if anything else drops off.
July 5, 2014
Rated 4 out of 5 by victory10 This hotel had friendly staff
so nice to be greeted by happy faces who are ready to serve and respond to our needs quickly. Nice properly, well maintained and easy to get to. Plenty of great places around, especially the Mexican restaurant across the street.
July 3, 2014
Rated 4 out of 5 by Bruce25 This hotel is clean & convenient
Sheraton Harrisburg Hershey Hotel has nice, clean rooms and is convenient to area attractions and not difficult to get to. Bathroom was a little small but very clean.
June 30, 2014
Rated 1 out of 5 by BaseballFan2013 Did the manager go to hotel management school?
This place is so bustling and grand yet so poorly managed and kept that it is an embarrassment to the SPG! Our room was ok with a broken air conditioner that hummed all night and the hallway was filthy and stained. I was shocked that I was in a SPG hotel. We had trouble getting here and arrived late and the hotel staff was so rude and argumentative that I was ready to walk out except I had 3 very tired children. I have never been treated more poorly than the hotel staff here in my recent travels all over the states.
June 24, 2014
Rated 1 out of 5 by jackie24 Bad Experience
My experience at the Sheraton in Harrisburg was not a good one.At check-in the room was not ready so I was to get a call to come pick up my key. Never happened. Housekeeping never took care of my room and when I saw them next door asked for towels and they had none. Could not shower then. Was told they would bring towels later. Never happened. Had to call for them late that night. Hot water did not work. was never addressed and when I called I was laughed at. Not going back there.
June 25, 2014
Rated 2 out of 5 by SoakedHungrySleeplessPA Room #108 Floods + Restaurant Delivers Wrong Food
Look, had the Sheraton fixed my problems the day of, or at least the day after, you would not know of my dissatisfaction with the Harrisburg/Hershey Sheraton Hotel.
Instead, I'm still drying out my luggage because the pan beneath the walk-in shower stall leaks like a river. Because they couldn't fix it, the two showers we took not knowing the water was flooding out into the hallway and through two fabric/cloth suitcases laying flat on the ground in the clothes closet are pretty much ruined.
Sheraton maintenance said it couldn't be fixed with us in the room, but no one offered to move us to another room. I believe they were SOLD OUT.
On the food front, my wife ordered dinner while I worked late. She called me to tell me to stop and get fast food, because the food at the hotel was terrible, over priced and tasted bad.
Because I only had about 4 hours to sleep before returning to work, all sleep is vital to me. Tell that to the kids who must be wired on Hershey's chocolates. They ran the halls yelling and screaming throughout the entire night. And there wasn't any security to stop them.
When I went back to work at 5 a.m., I left my wife to pack up our room. She wanted something for breakfast, like most people might staying at a nicer hotel. Not here.
The wrong food was delivered. And it was cold. And only took 1 hour and 15 minutes. At least they came back and delivered the correct order at the 2 hour mark. Perfectly cold if that's how you like eggs, toast and coffee.
Best of all, for three days now I have tried to get the wrong food order taken off my hotel bill. I've called. I've email back from the FINAL FOLIO they sent me via email. When I called again this morning, I was told there was no one in the office today who could speak to me about the overcharge or other issues.
So I guess you should know that the Sheraton in Harrisburg/Hershey, PA also doesn't seem to have any hotel management on site over the weekends, when it's probably most needed with all of the rooms sold out.
The entire Harrisburg/Hershey Park, PA hotel market is definitely overpriced. SO beware of where you stay. You'd think at around $275 a night for a stay, you'd leave feeling happy, rested and rehydrated. Guess they got the last one right because all of my clothes are soaked!
June 29, 2014
Rated 3 out of 5 by Team1 Not sure if it was a non-smoking room
The room smell like cigarettes. There was no other rooms available. Very uncomfortable to sleep with that smell.
June 25, 2014
Rated 5 out of 5 by Steph12324 Awesome Experience
the rooms were clean, the fitness center and pool were great. The staff was very nice and helpful. Would recommend anyone to stay here.
June 24, 2014