Rated 1 out of 5 by Pr1ncess Disappointed
I was very disappointed in my recent stay at the Shaeraton Harrisburg. I had stayed there in the past and had a pleasant experience. Typically I stay at another hotel chain but was attending a two day conference in the hotel. I did receive the king size room that I requested but I must say that it was dingy and dirty. It was on the bottom floor of the hotel and smelled musty. The floors had not been vaccuumed as there was black fuzz all over them. The walls were dark and dingy with peeling paper and the carpet was lumping in the middle. Our mini fridge was not cold and to make matters much worse when I turned down the sheets for bed there was hair on the sheets (which appeared to be from un-namable parts) as well as holes in the sheets. We had planned to upgrade before our stay to the club level but I had left a message for the chef to call me as I was curios if they offered a gluten free breakfast and never received a call back. I wish I would have upgraded anyway because Im sure the rooms had to be better. I have even stayed in much lower rated hotels with better ammeneties and a cleaner atmosphere.
After contacting the manager they did move us to another room. He stated they would move us to a better room but it was basically the same just not as dirty. The second day of our stay was even worse. My husband went to the restraunt to get me breakfast he got two eggs, two slices of bacon and a banana and they charged him for the 14.99 buffet. When he brought the breakfast back to the room it was raw the whites of the eggs were even runny. I took the breakfast back and they stated that they would refund my card but the refund has still not appeared. There was no complimentary coffee in the lobby. The manager credited me with 2000 star points but honestly I will never stay at a Sheraton again. Even the cheaper less prestigous hotels are cleaner, offer coffee and have more ammeneties. Oh and I forgot our new room has a leaky faucet.
April 13, 2015
Rated 2 out of 5 by Kristine1970 Dreary and rude
This property is in need of a bit of work, both physically and on its staff. Rooms had peeling wallpaper, water stained ceilings, cobwebs, caked on dirt and a general smell of mustiness that a bottle of Febreze purchased at the adjacent Target could not seem to improve.
The age of the property, however, was eclipsed by the rude front desk staff. One of our key cards stopped working and the staff insisted it was someone else's key, though it had been in my possession for the duration of my visit. Instead of simply fixing it, the desk clerk tried to insist it was not ours and gave us a hard time about it before verifying our information and fixing the key. Very odd.
There are other properties in better repair that I would recommend on a next trip here, and would go out of my way to avoid the bizzare staff that exacerbated the run-down experience.
March 15, 2015
Rated 5 out of 5 by 00Ash00 Great Place to Stay
I stay at this hotel regularly for business. I am always picked up from the airport quickly by excellent drivers that make me feel welcome. The hotel staff is very friendly and pleasant especially Scott Hodgson. Everytime I'm there he goes above and beyond to make my stay amazing. I would recommend this hotel to my friends and other staff at my business.
March 10, 2015
Rated 4 out of 5 by AlicesDad One of the nicer hotels in Harrisburg
This was my first time staying here. This was an older hotel, but in good repair. The staff were wonderful. I'd stay there again.
February 20, 2015
Rated 2 out of 5 by Magsmum Does not meet Sheraton standards
We stayed for two nights. Hotel layout was weird. Room was extremely small and run down. Wallpaper peeling, bathroom mildewy. Halls dark, dingy and dirty. Linens had blood stains on them. Received a complete change of linens for the entire room and the stained linens were replaced with other stained linens and blankets with holes- talk about a lack of attention to detail or not caring about the guest experience/concerns. Not what I would expect from a Sheraton- hotel had a negative vibe and we were quite uncomfortable staying there. That being said, the hotel front desk staff were friendly and helpful, the restaurant experience was awesome, and an item left behind was located and returned to us- really appreciated that! However, will not say again as the condition/cleanliness of the hotel made my skin crawl.
January 19, 2015
Rated 4 out of 5 by Blackwood Good value, great staff & restaurant
Review title says it all. Front desk person was simply amazing. Restaurant was also surprisingly good at breakfast, great service and food. Property could probably use some updating. Excellent SPG recognition. Nice stopover on drive south.
January 13, 2015
Rated 5 out of 5 by GR8T1 Great service
Very happy with my entire visit. I would highly recommend to anyone!
December 10, 2014
Rated 4 out of 5 by Joe797 Engineering Dept, prompt attention
Our television wasn't working. I called the front desk, within minutes two workers knocked on our door. They had to reprogram the television, although they had issues with it, they were not leaving until it was fixed. They even called a guy who was off, he walked them through the process from his house. The problem was solved.
December 5, 2014