Rated 4 out of 5 by Frederic65 Easy to use this hotel for stop-over
We are in our sixties and start to slow down. For our trip from Denver to Tampa to Washington and on to Zurich we prefer to sleep over a night in Washington to rest, catch up with work before to take a long fly over the Atlantic. The result, we are not as tired when we arrive in Switzerland. The hotel is in a very quiet neighborhood and had a very restful night.
April 15, 2014
Rated 4 out of 5 by Fearless99 Enough to feel homely
It serves my travel needs and there are adequate facilities to meet most of my expectation.
April 14, 2014
Rated 1 out of 5 by Srhasting1 terrible service
while a snowy night no excuse for poor service and lies. Called for shuttle and told it would be 15 minutes. Waited over 45 and ended up riding with the luggage rather than wait another hour. Asked the supervisor for the Manager to call me - no calls. Called back on Monday and asked for a call, no returned call.
The shuttle driver said i should complain as the front desk staff lie all the time and also are jerking staff around. I am Starwood Platinum and will NEVER stay here again and have already told colleagues and friends and posted on social media what a horrid property this is and mentions how they promise to call - and never do. Lies.
March 5, 2014
Rated 5 out of 5 by REDBARON BORIS--A DIAMOND IN THE ROUGH!
YOUR HOTEL WAS EXCEPTIONAL IN THAT YOU HAVE A PERSON WHO WENT FAR & BEYOND HIS DUTIES TO MAKE EVERYTHING RIGHT. i FOR EXAMPLE, I WAS LEAVING ON AN EARLY PLANE ON SUNDAY MORNING & YOUR BUFFET DID NOT OPEN TILL 6:30, BUT BORIS WENT BACK TO THE KITCHEN & HAD THE COOK SCRAMBLE 2 EGGS SO THAT I COULD HAVE SOMETHING ...FANTASTIC CUSTOMER SERVICE!! IT'S WHAT KEEPS ME COMING BACK!
March 12, 2013
Rated 3 out of 5 by GregW So so stay
The room was clean, but the furnishings were only okay. For example, the room wasn't very big (that's okay) but they put in a huge footstool by the armchair that was always in the way. The wifi was useless (speed test at 1Mbps up and down--my phone got 26Mbps LTE--you choose!).
The bed is furnished with enough comforters to allow you to sleep in the arctic outdoors. You have to disassemble it each night to be comfortable, or crank the temp down (or both).
March 15, 2014
Rated 2 out of 5 by KTexas disappointed
As a SPG Platinum member I do expect to be treated differently as well as have the best available rooms/floors when I provide notice of my arrival. For this specific stay, SPR/Sheraton knew four weeks in advance. I arrived to be given a room on the second floor and a desk clerk with an attitude. The second floor carpet was ripped in several areas as well as dirty with debris. The temp in my room did not reflect the temp that I set the gauge on. The coffee pods and sweeter packages looked like they had been around from room to room. This SPG hotel did not live up to the brand.
March 7, 2014
Rated 2 out of 5 by Krissy30 Disappointed
I was very disappointed in my room while I stayed at your hotel. The shower door would only open about 3-4" (being 9 months pregnant that was a huge issue), there looked to be a stain of blood on the sheets, the batteries in the tv remote were mediocre at best, and the room just looked messy. I have pictures if you would like to see them, I would be happy to email them to you. I expect more from SPG hotels.
March 14, 2014
Rated 2 out of 5 by defjames Just an OK experience
Overall it was an OK experience at your hotel.
- the staff were friendly and helpful
- the hotel and room were clean
- the food was pretty good
- poor drink selection and over priced
- you offered $5 coupons for declining towel service, however they were only valid for food
- the driveway out front was not well taken care. The morning after I arrived, I slipped and fell pretty hard, which was painful and quite unpleasant. I mentioned this to the staff, who were empathetic, but did not ask me what could be done to address my concern or
- every morning your van would be left in the middle of the driveway causing a traffic jam in the parking lot
February 23, 2014