Rated 4 out of 5 by SharonRichmond Stayed here before and after a long trip
We stayed at the Sheraton Herndon before and after a two week trip because the parking package was wonderful. When we arrived back at the hotel extremely jet lagged, we were indeed given a very quiet room. We were able to go to sleep at 6pm and heard nothing until we woke at 6am. The staff were great. The only two negatives about the hotel is that the bed was rather hard and the bedframe squeaky and providing guests with only two towels when two people are checking in is a bit stingy (we did get more after a call to the front desk).
We have stayed at the Sheraton Herndon before and will most likely stay again whenever our travel plans include flying out of Dulles airport.
July 20, 2014
Rated 5 out of 5 by Pamterp The staff is EXCELLENT!
The front desk staff went well over my expectations! I was there sending my son and granddaughter out of country and it was a very trying time for me. The staff went out of their way to help us in every way possible.
I don't remember all the names but Jamal helped me before I arrive as well while I was there. Wonderful customer service!
Additionally, Kurt and Nasir went over and above to help us with the things we needed. Thanks to all three of them.
My only less than positive thing is in the design of the bathroom and the glass double doors. You can't leave on a light without flooding the entire room with light. Additionally, if you turn off the bright light over the door, it turn off the outlet next to the bed. Not good if you want charges, etc to remain on overnight.
But thanks to you wonderful staff, I still give a rating of excellent!
July 25, 2014
Rated 4 out of 5 by TTraveller 20-Hour Visit
Was in town for just one night. Was checked into the correct room, but the agent wrote the wrong # on the card, causing me to have to come back down. Placed in the club lounge due to my status. While I realized it was a Sat evening, there was no offering upstairs. Wonder if it's worth the price as they feature on e-mail/blasts. While the sleep was comfortable, not sure if they were Sheraton Sweet Sleep beds. Breakfast the following morning was mediocre at best. Banquet style breakfast with super dry eggs, potatoes, pre-made waffles and some breads/bagels.
July 21, 2014
Rated 5 out of 5 by Ukiah2014 Clean, Comfy Bed, Good Airport Shuttle
This hotel was very nice. Good food and service at the restaurant (had a late dinner there). Pretty good at getting us to and from the airport.
Missed breakfast because I had to leave early. Comfy beds too.
July 22, 2014
Rated 3 out of 5 by m2812 Hotel looks nice but needs work
This hotel looks very nice but is lacking in several key areas. For one the bed was very uncomfortable making it hard to get a good night's sleep. Also the hallways aren't very insulated so you can hear when people are talking as they walk by.
July 20, 2014
Rated 4 out of 5 by Julie645 Sleeping was virtually imposible
.The bed was very uncomfortable and sleeping was difficult at best. Staff was very professional and very helpful to guests. Disappointed that there were no amenities in the Club Room as it was a Friday night, though we did receive a $10 voucher to use in the café.
June 30, 2014
Rated 3 out of 5 by EN52 VP
Laundry service needs improvement.
June 29, 2014
Rated 5 out of 5 by VizslaBuddy The staff and hotel are outstanding
I have stayed at this hotel MANY times over the last four years. They are consistently top shelf in their attendance to the customers. Thank you very much!!!!
June 27, 2014