Rated 5 out of 5 by casiebert Guest Focused
I've never stayed in a hotel anywhere in the world where the staff was more friendly and helpful.
December 9, 2013
Rated 4 out of 5 by KC22 Christmas Party Stay
Hotel was great, however I did find some blood in my sheets. The hotel quickly took care of this issue and assured it wouldn't happen again.
December 9, 2013
Rated 3 out of 5 by Traveler1357 Recent changes - staff not aware?
I'm a regular guest at this hotel and overall like staying here but noticed changes that I wasn't expecting: new TV/remote in room (good!), fewer channels and possibly different cable provider and no new channel guide in room (not good), and no Green Program door hangers anywhere (bad! Has hotel stopped participation in this program?). Reported these to the front desk on two consecutive evenings - they weren't aware of any of these changes but said they'd investigate. I unfortunately received no follow-up (bad!).
November 22, 2013
Rated 2 out of 5 by WeeklyVisitor Service and management needs improvement
The hotel looked and felt like your typical Sheraton, but the service left room for improvement. Despite my SPG Platinum status, I was stuck in an ADA accessible room. In the morning, my key didn't work to get me back into my room. It took three visits back to the front desk before they fixed the problem. On top of that, for two out of those three trips back to the desk, there was no attendant at the desk and I had to wait a couple of minutes for basic service. This was very disappointing compared to the usual SPG quality.
October 31, 2013
Rated 1 out of 5 by amolavi Completely Unsecure Building
Hotel was fine... unfortunately, they left every folio out on the floor -- in the hallway and didnt event try to slide it under the door.
With name, address, email address, SPG #, # of guests in the room, my company's name, etc... it's cause for concern regarding identity theft and general personal safety in the building
And is a total violation of SPG email policy.
Front desk manager didnt really care -- nor did the General Manager of the property
March 29, 2012
Rated 5 out of 5 by REDBARON BORIS--A DIAMOND IN THE ROUGH!
YOUR HOTEL WAS EXCEPTIONAL IN THAT YOU HAVE A PERSON WHO WENT FAR & BEYOND HIS DUTIES TO MAKE EVERYTHING RIGHT. i FOR EXAMPLE, I WAS LEAVING ON AN EARLY PLANE ON SUNDAY MORNING & YOUR BUFFET DID NOT OPEN TILL 6:30, BUT BORIS WENT BACK TO THE KITCHEN & HAD THE COOK SCRAMBLE 2 EGGS SO THAT I COULD HAVE SOMETHING ...FANTASTIC CUSTOMER SERVICE!! IT'S WHAT KEEPS ME COMING BACK!
March 12, 2013
Rated 4 out of 5 by tom23445 very good staff
The hotel was very clean, however, the elevator was broke on our 2nd day there. food for breakfast could have been better. most the food was dry and over cooked. Dishes in hallway were not picked up in timely matter. and the heater/a/c unit in room did not function like it should have, overall it was clean and the staff was polite.
November 12, 2013
Rated 1 out of 5 by JT04 First (and last) impressions...
I just checked in (its after 5pm) and was shocked to find TEN leftovers food/drink trays AND a small refrigerator lining the hallway on the walk to my room on what is supposed to be the club (6th) floor. Some of the trays had butter and bread rolls which makes me think they have been here since breakfast. (It's past 5pm now as I mentioned earlier). I wish we could attach pictures to reviews so you could see what it looked like!
Also, I was notified that the club lounge does not serve any alcoholic beverages. Instead, I was given a coupon which entitled me to $2 'select' beers and $3 'select' wines.
Definitely scratching this one off the list!
April 4, 2013