Rated 4 out of 5 by tom23445 very good staff
The hotel was very clean, however, the elevator was broke on our 2nd day there. food for breakfast could have been better. most the food was dry and over cooked. Dishes in hallway were not picked up in timely matter. and the heater/a/c unit in room did not function like it should have, overall it was clean and the staff was polite.
November 12, 2013
Rated 5 out of 5 by Alex2013 Surprised
At the check in counter we (my daughter and I) are welcomed by Rommy. This young gentleman even remembered us from the last stay and asked my daughter about her bunny.
I am a frequent traveller and I never got this kind of recognition (maybe one NYC hotel were I stayed a lot). But you can imagine that we will always stay there. It's like home away from home.
The pool life guard was also exceptional nice and was really given all her attention to my 6 year old daughter. Even some advice how to swim. Very very pleasant stay.
Thank you both guys.
July 1, 2013
Rated 2 out of 5 by Antonio Still a work in progress
I had my 2nd stay this year @ this property in October. The good news? It was better than my first stay! The bad news? This property is still a work in progress. On the plus side:
- the lounge was open in the eve (till 9 pm) with a mix of hot and cold items;
- the pool was open (until 10 pm).
On the negative side:
- the only daily paper was the USA Today, which is a joke for a national paper. I went next door to another hotel for the WSJ!
- SPG recognition was surprisingly weak - no safe, no robe, no upgraded amenities;
- in the am, the breakfast options did not include bananas, berries, nor bagels - all pretty standard in other SPG properties!
Also, be aware that the hotel is in a busy biz. park, and there are no restaurant options nearby. Parking is complimentary, but you need a GPS to find this place!
October 6, 2013
Rated 3 out of 5 by Paul67 Good, but......
Nice hotel in good location. Rooms are clean and is truly a nice place to visit. Unfortunately, it is the little things that distract from making this place fantastic. For example, for Platinum members on weekends the lounge is closed, instead of giving you the breakfast coupon upon check in, they make you wait in line amidst all the folks checking out to give you the coupon. Also, refused to give me a receipt at checkout insisting it would be mailed.. Days later I have yet to receive it. Frustrating and truly takes away from a great stay!
With this being my third stay at this hotel, their biggest issue is inconsistency in service and an internal customer service focus verses that of the guest. Hotel would be struggling if it wasn't for its location.
June 10, 2013
Rated 3 out of 5 by Sadman typical airport property....
stayed here for a night on a cheap weekend rate....its a typical airport hotel, nothing to write home about....
was upgraded to a club level room....i'm a platinum member but was given a gold card jacket with my keys....i pointed out to the check-in agent that i was a plat member & she replied that they were out of the plat card jackets....
no safe or minibar in the room....i called down & asked if i could get a safe but they said they didn't have any at the moment....room is decent sized, bed is comfortable, bathroom is big, so no complaints here....
given a coupon for complimentary breakfast for up to $13....lounge was closed over the weekend....
all in all, a pretty unforgettable stay....if i didn't need to be close to dulles then i wouldn't stay here....
February 1, 2013
Rated 1 out of 5 by Disappointed DIsappointed
I was there for a 4 day conference - and was disappointed--not in the room itself but everything else.
1) The pillows were horrible - my classmates and I had discussions about the pillows and how they kept us from a good nights sleep.
2) The chairs in the meeting room - sitting in them for 4 days was awful. Terribly Uncomfortable.
3) THe hotel manager made copies of our pre-test and he didn't copy it right - so we only got half our prework. He didnt check to make sure he got both sides. Very Frustrating. 4. Hotel had no book to review for loclplaces to eat or things to do. The email from the sheraton said HERNDON, va but the elevator sign said Oak Hill, VA - my gps had issues finding the hotel. Old fashion checkout , no tag on the door every day for next day breakfast.
February 1, 2013
Rated 4 out of 5 by SCinNC Very Comfortable Hotel in Good Location
This was our first stay at this hotel, and we would definitely choose it again. The decor is modern and upscale, and the guest room and bathroom were spotlessly clean. Check-in and check-out were quick and easy -- no hassles. The bathroom was quite large, with a glassed, walk-in shower. Breakfast and dinner were available in the lobby restaurant, although we didn't use these facilities. Location was great for Herndon/Reston, and the price was very reasonable compared to other hotels in the area where we have stayed.
September 16, 2012
Rated 5 out of 5 by Yosemite Exceptional offerings
I appreciate that you have a kitchen that stays open longer for late arrivals so guests can have an option to dine in the hotel and not have to concern themselves with seeking dining elsewhere, which is very limited.
The beds are fantastic, rooms nicely appointed and clean.
October 21, 2013
Rated 4 out of 5 by vch0920 Clean up in the hallways
I checked in to the facility after 5pm. I was staying on the club level as I am an SPG member. As I was walking to my room I was surprised at the number of plates, glasses, dirty dishes that lined the hallway. Especially so late in the day. I was in my room until about 630pm and when I came out the hallway was still littered with dirty dishes and food debris. It was kind of gross actually. I stopped by the front desk on the way out and spoke with a manager. He said that the cleaning staff would put the dirty dishes in the hall for a gentleman to then come by and pick. He said that gentleman had just started and he had all the floors to do. Shouldnt this type of work be done before check-in time? This means most of the food had been sitting in the hall most of the day. Wont that attract vermin?
September 11, 2012
Rated 3 out of 5 by prettypatientraveler Maintenance
Over the last 3 months I have stayed at this hotel 4 times). There has not been one stay where something was not right with the room (i.e. curtains wouldn't close, air conditioner not working, remote control broken). Although these items were brought to the attention of the management team, on only one occasion was the manager interested enough to getting it corrected and move me to another room. You need to get managers that actually fix problems and just not good at apoligizing
August 20, 2012
Rated 4 out of 5 by AdamF Great club room layout
I stayed here with family while in town on a mix of business/pleasure. Upon check-in, my SPG status was recognized and I was provided an upgraded room. The room itself was very clean and modern.
What's neat about the club floor here is that the club is located just outside the elevator rather than behind a closed door, i.e. you need a key card to access the floor but then everything is open once you're on the floor, which makes it really easy to grab a drink coming or going.
January 2, 2012
Rated 4 out of 5 by CambridgeTraveler Great for Business Travelers
A nice stay for a one night business trip
October 29, 2013
Rated 5 out of 5 by Gregg Great new property, highly attentive staff
This is a great new hotel. Room layout is very useful and functional with huge desk work area. Bathroom is also well designed and extra large shower in lieu of a bath tub is much appreciated. Also, shower has great water flow; not one of those water miser heads that skimp out and make it difficult to get the soap off.
While I did have issue with a huge group of school children making a ton of noise, the staff was quick to address and solve the issue.
May 13, 2013
Rated 5 out of 5 by AlexB Convenient and comfortable
I stayed here because of a poor connection at Dulles airport, arriving from Australia at 11pm on a Friday night and flying out again at 6pm on Saturday. I was jetlagged from the long flight, and very pleased when the front desk staff gave me a late checkout time of 4pm. The room was comfortable and quiet and the complimentary breakfast buffet was one of the better ones I've had. The airport shuttle was prompt and the driver was friendly.
August 11, 2013
Rated 3 out of 5 by Antonio Hotel does not get Starwood recognition
We were very much looking forward to our stay over the Xmas holidays. The 1st thing to know is that the hotel isn't really an "airport" property. Its an 8-minute drive from IAD, in an office park! Its outside appearance looks like a 4 Points, & this is reinforced by the kiosk beside the front desk, where you can buy refreshments. My biggest disappointment with the Sheraton Herndon was the lack of Starwood recognition:
- no upgraded amenity package (bathrobe, mouthwash, complimentary bottle of water);
- we were not offered a room upgrade (standard for SPG Platinum);
- the SPG lounge was closed for the holiday, and we had no idea of this prior to our arrival.
There is a small pool, and a smallish exercise area with small # of machines.
A cost-effective place to stay if you need to be at Dulles. Otherwise, nothing special.
January 8, 2013
Rated 4 out of 5 by Vicki Usually a great place to stay
Typically I have a phenomenal experience at this location. However, on this visit, the experience was not great. Based on the long day, I decided to order room service and enjoy my room. The room service line rang and rang with no answer. I finally called the front desk and the team member stated that there was a problem with the chief and no food service was available. I am not sure why this was not stated at check-in. Just a bad beginning to the stay.
March 21, 2013
Rated 3 out of 5 by energywhiz The only thing consistent about the staff is their inconsistency
I've now stayed here twice more since my last review. On both stays I got upgraded to the club floor and my room was spotless. On my first stay their was a staff member making sure the club lounge mini-fridge was re-stocked, on my second stay there was nothing in the mini-fridge, except during evening apps.
The main issue I remain to have with this hotel is the staff. On my 2nd to last visit their were two people working the front desk and they were both suffering from computer problems. They apologized profusely, but were very gracious and quick once it was all working again. I was thanked for being a platinum member and was asked what amenity I would like. The staff member then told me all about the hotel and places he recommended for eating nearby. Wonderful staff member.
Then my last stay, this past weekend. There was no one at the front desk when I entered the hotel, and I waited 3-4 minutes for someone to show up. Once I did, she was efficient but not friendly. She asked me if I have stayed at the hotel before, which seems like rather odd, I mean does their computer not show that I've already stayed about 5 times this year and 10-15 times last year? She gave me my room key but did not indicate that I had been upgrade to the club (I had), and she certainly did not recognize my plat status or ask what I would like as my amenity. (Points posted automatically.)
Can't speak as to check-out, I always just leave the key in my room and request an e-mailed receipt.
Overall, the rooms are clean, but the staff is either very good or very bad and you can't be sure what you'll get. Only worth it if you get a really good rate (as I tend to).
January 23, 2012
Rated 5 out of 5 by Nick1956 Great Starwoods property
From the front desk staff to everyone else we encountered we felt welcome and special. Great rooms and very clean.
October 15, 2013
Rated 5 out of 5 by MIKE12636 Outstanding value!
I have stayed at various SPG locations and this one has what most real people can consider a value! Everyone is acknowledged and treated with respect. Rooms will exceed your expectations and proximity to the airport is awesome with little to no noise. The breakfast options are above expectations and cleanliness is excellent. This location should be the model for all others as far as I am concerned. Thanks to the great team in place!
June 12, 2012
Rated 4 out of 5 by ConditionOne Upping Platinum benefits on weekends
Unlike my previous stays, I received two drink vouchers (good for house red or white wine, bud, bud light, miller lite, and coors lite), a $10 credit towards a meal (I assume this is for lunch or dinner), and a $13 credit towards breakfast for Saturday or Sunday only. This was in addition to my platinum amenity, which I always have to ask for.
Glad the hotel is finally offering something on the weekend when the Lounge is closed.
April 1, 2013
Rated 5 out of 5 by BostonStay Oct 2013 Stay
Everyone went out of their way to make sure I was welcome. Front desk and lounge personnel were exceptional.
October 14, 2013
Rated 5 out of 5 by Jims5964 Great
I enjoy staying here because the staff always makes me feel like I am coming home. The hotel is new, clean and great location. I have stayed at several other hotels in the area and this is the one that I will be staying at evertime that I come to this area. they have won me over and look forward to my next stay. Special thanks to Jamal, Alex, Borris, KB, Jose, Erin, Ernesto, Mohamad, and Patrick. Yes I spend a lot of time here :)
September 26, 2012
Rated 3 out of 5 by MarcoPolo2012 Dissapointing
This turned out to be a very small facility. Really small lobby and restaurant where service wasn't that great. The description of room gives an impression that high speed internet is included but it is not. The much advertised internet in the lobby times out in 15 minutes. There is a club room available for I got an email to upgrade but the staff informed me that the only way to use the club room is to collect points.
August 1, 2012
Rated 4 out of 5 by Arkady226 Herndon Dulles Sheraton
The hotel is conveniently located near Dulles airport with easy access to major thoroughfares in and around the DC area. The hotel has courteous and professional staff who are more than happy to help or provide advice. I would recommend the hotel for anyone seeking a convenient location in northern Virgina or DC metro area.
September 6, 2013
Rated 5 out of 5 by OldBridgeTraveler Wonderful Staff and Service
I booked our reservation at noon on the day we were to arrive. I unfortunately, booked it for the wrong day. We arrived very late at night and didn't realize my mistake until our reservation could not be found. Not only did they give us a room and honor the rate, we were upgraded to the Club Level. Fantastic service with a great morning breakfast. Wish all hotels were this accommodating with such great ammenities.
July 16, 2012
Rated 5 out of 5 by lizpos17304 Home away from Home!
We have stayed at this hotel many times while visiting our children in Northern VA. The hotel has always been regarded as our home away from home. We feel welcomed and very comfortable when overnighting. The location has easy access from Dulles and the surrounding area. Thanks Sheraton!
September 16, 2013
Rated 4 out of 5 by carm Great location
This Sheraton is located within walking distance to my customer so I stay here whenever I am in town for a meeting with them. There are also a number of great walking trails nearby so if you are interested in the outdoors, this location is nice for that. There are also quite a few inexpensive restaurants within a quick drive (or walk) to the hotel.
The hotel is clean, staff is friendly and the rooms are quite.
November 14, 2011
Rated 2 out of 5 by smg14 To many tours
I have stayed here twice. Each time there are buses of school aged children staying at this hotel. On my last stay the star wood "lounge" was taken over by loud kids. I would not recommend staying here unless you are on a group stay and care little about quite. There are several other Starwood properties close and I would tell you to look at one of them or another brand before staying at this hotel
June 18, 2013
Rated 2 out of 5 by SteveB56 Great features, but have to pay for internet usage
I do not travel as much as i used to, but still out monthly. This location is the first time I had to pay for internet usage and even then, I had trouble loggin in. Even in Lancaster's Amish country I get free internet service.
September 19, 2013
Rated 3 out of 5 by Dean0 Wi-Fi horrible
The Wi-Fi was horrible. I would expect that this hotel would have a better and stronger signal. One evening, I had to call tech support for the wi-fi to get help to connect. This should not have happened as I wasn't able to get logged in on any of the devices that I had with me. Ugh. It was frustrating!
August 26, 2013