Rated 5 out of 5 by BostonStay Oct 2013 Stay
Everyone went out of their way to make sure I was welcome. Front desk and lounge personnel were exceptional.
October 14, 2013
Rated 5 out of 5 by Arkady226 Great Staff
From reception to the dining room to the housekeeping - the staff are excellent. Friendly, courteous, professional.
August 16, 2013
Rated 4 out of 5 by Knox16 Just right
Rooms are good, food is fine in restaurant. Lounge food needs upgrading.
Good steady place to stay and fair prices
February 29, 2012
Rated 4 out of 5 by Geoffrey50 Great staff
Accomodations were great, staff was friendly and professional and SPG points program is best in the business.
December 5, 2012
Rated 4 out of 5 by Knox16 Great weekend rates
Really treat Platinum members well. Great rates on Friday and Saturday nights. Small hotel but nice staff.
February 25, 2013
Rated 5 out of 5 by Hokievt Always a great place to stay. Terrific Staff
The staff is great and very helpful. Location is good for access to all areas. Very consistent property.
June 28, 2013
Rated 5 out of 5 by Knox16 Great weekend stay
Prices on weekend especially for seniors are incredible. Facility very solid and a strong value
September 23, 2013
Rated 5 out of 5 by Chief55 Great staff
The registration staff were great-- fast, efficient and very helpful with directions and advice.
October 18, 2012
Rated 5 out of 5 by LucB Short stay Dulles
The price/quality ratio is very high. This stay especially transportation services were great.
April 8, 2013
Rated 4 out of 5 by L3B3 Clean and convenient
i stay here when I need a clean and convenient place. Works every time and I travel alot.
February 6, 2012
Rated 4 out of 5 by Knox16 Good service
excellent folks there...not grand but steady and reliable. What you see is what you get.
December 18, 2012
Rated 4 out of 5 by Susanna87 Staff
Check in staff, restaurant staff, and all were very polite, friendly and responsive.
March 25, 2013
Rated 4 out of 5 by BiztravelerDee Great hotel near IAD
Great location near IAD airport with shuttle service and Sheraton quality property.
September 13, 2012
Rated 4 out of 5 by MiaCoupon Nice Stay
The only "complaint" we had was that the pool didn't open until 5pm each day.
February 4, 2013
Rated 2 out of 5 by PMD2013 Rooms need to be refreshed
Bathroom had peeling paint, wallpaper and sink faucets were coming out
August 24, 2013
Rated 4 out of 5 by Curt959 Hotel has friendly staff
Every hotel staff member was exremely friendly. Facilities was very clean.
March 14, 2013
Rated 5 out of 5 by Debbomb Great Staff
The staff was bending over backwards to make sure our stay was wonderful.
June 19, 2013
Rated 5 out of 5 by mjb123 Great place to stay
Great place to stay. Quiet and comfortable. Good food at the restaurant.
May 13, 2012
Rated 5 out of 5 by Knox16 Good Value
weekend rates are just amazing and great value. Friendly personnel
August 18, 2013
Rated 5 out of 5 by Eric777 Great Staff
excellent service and all the staffs are trying hard to please you.
January 12, 2013
Rated 4 out of 5 by Peterla Sheraton Herndon
Nice, clean airport hotel that provides the basics you need.
August 25, 2013
Rated 4 out of 5 by CambridgeTraveler Great for Business Travelers
A nice stay for a one night business trip
October 29, 2013
Rated 4 out of 5 by Don1956 Odd location
Odd location, but it happens to be close to the office.
July 4, 2012
Rated 5 out of 5 by Nancy49 Near the airport
I found it comfortable, clean and friendly
August 11, 2012
Rated 5 out of 5 by Parveez Overalla service
Excellent service and roon very friendly
September 25, 2012
Rated 4 out of 5 by Leon72 Grerat Stay
Really enjoy my accomodations
October 30, 2012
Rated 3 out of 5 by rpg48 Internet and hot tub
internet poor hottub hours
May 8, 2013
Rated 3 out of 5 by Porkie very comfortable room
Great beds, friendly staff
July 30, 2012
Rated 3 out of 5 by SPGGoldForLife Nice, economical hotel that needs a few improvenents
I have to say that most of the staff was very helpful and friendly. The hotel is new, modern, clean and very nicely furnished and decorated. It definitely feels more luxurious than the reasonable nightly room rate would cause you to expect. I had a few issues during my brief one-night stay, including WiFi that worked sporadically at best and an in-room climate system that was set way too warm but was impossible to adjust or turn odd. When I called down about the WiFi I was offered to be transferred to the WiFi tech support, but I've already been through that process at several other properties and have found it utterly useless. Your mileage may vary, though. I was not as muich disappointed that there were problems (nothing is perfect 100% of the time), but it was the response from staff that was disappointing, particularly the front desk employee that handled my checkout. When I mentioned that there was a room maintenance issue (the climate control) at checkout there was no apology -- just a matter-of-fact promise to make a note for maintenance and a bit of a dismissal of the issue.
I've stayed here twice now and also had a maintenance issue on my last visit, so I'm going to give the hotel a few more chances before I make a final verdict. Generally, though, the room rates are great (especially the AAA and prepaid rates).
December 26, 2012
Rated 1 out of 5 by Anonymous Terrible customer service
Checked in late at night and asked about the platinum welcome gift. Front desk person did not know what it meant and just mentioned the club lounge provided free food. Although the bonus points did post, I would expect a basic knowledge of SPG rewards...not a good start.
The next day, wanted to get lunch from the restaurant, since there's nothing much nearby. Find out that the restaurant isn't open during lunch. Okay, no big deal, I'll order room service off the "All Day Menu". Call the number, no answer. Call the front desk, no answer. Okay, maybe there's something wrong with the room phone. Call from my cell phone, no answer. Called both number at least 5 times and no one picked up. Forced to go to the front desk only to find out there's only room service during breakfast and dinner. Nice "All Day Menu"...these menus are printed on pieces of paper so it would cost them less than $10 to reprint all the menus without the misleading text.
During dinner I find that the lounge is closed on weekends, but there's a sign that indicates you can get free appetizer vouchers for dinner and free breakfast vouchers for breakfast. Go down to the front desk, and ask for the free vouchers for appetizers. I get told that it's only available Mon-Thurs?!?! What's the point of having free app vouchers on days when the lounge is open? Didn't feel like arguing since I felt like the front desk staff was incompetent.
Now two weeks after checkout, I've been trying to get my Make a Green Choice points. Front desk doesn't know how to do it, so they always transfer me to a manager who is never around and never returns my voicemails.
This hotel is a joke, and it's no surprise they have weekend rates of under $60 just to lure people in. Staff don't know anything about their own hotel and are very unhelpful.
May 11, 2013