Sheraton Herndon Dulles Airport Hotel

  • 13715 Sayward Boulevard
  • Herndon,
  • Virginia
  • 20171
  • United States
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Rooms & Rates

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.8 out of 5 by 182 reviewers.
Rated 5 out of 5 by Always a great place to stay. Terrific Staff The staff is great and very helpful. Location is good for access to all areas. Very consistent property. June 28, 2013
Rated 5 out of 5 by Great staff The registration staff were great-- fast, efficient and very helpful with directions and advice. October 18, 2012
Rated 5 out of 5 by Short stay Dulles The price/quality ratio is very high. This stay especially transportation services were great. April 8, 2013
Rated 4 out of 5 by Clean and convenient i stay here when I need a clean and convenient place. Works every time and I travel alot. February 6, 2012
Rated 4 out of 5 by Good service excellent folks there...not grand but steady and reliable. What you see is what you get. December 18, 2012
Rated 4 out of 5 by Staff Check in staff, restaurant staff, and all were very polite, friendly and responsive. March 25, 2013
Rated 4 out of 5 by Great hotel near IAD Great location near IAD airport with shuttle service and Sheraton quality property. September 13, 2012
Rated 4 out of 5 by Nice Stay The only "complaint" we had was that the pool didn't open until 5pm each day. February 4, 2013
Rated 2 out of 5 by Rooms need to be refreshed Bathroom had peeling paint, wallpaper and sink faucets were coming out August 24, 2013
Rated 5 out of 5 by Great Staff The staff was bending over backwards to make sure our stay was wonderful. June 19, 2013
Rated 4 out of 5 by Great for Business Travelers A nice stay for a one night business trip October 29, 2013
Rated 4 out of 5 by Hotel has friendly staff Every hotel staff member was exremely friendly. Facilities was very clean. March 14, 2013
Rated 5 out of 5 by Good Value weekend rates are just amazing and great value. Friendly personnel August 18, 2013
Rated 5 out of 5 by Great place to stay Great place to stay. Quiet and comfortable. Good food at the restaurant. May 13, 2012
Rated 4 out of 5 by Sheraton Herndon Nice, clean airport hotel that provides the basics you need. August 25, 2013
Rated 5 out of 5 by Great Staff excellent service and all the staffs are trying hard to please you. January 12, 2013
Rated 4 out of 5 by Odd location Odd location, but it happens to be close to the office. July 4, 2012
Rated 5 out of 5 by Near the airport I found it comfortable, clean and friendly August 11, 2012
Rated 5 out of 5 by Overalla service Excellent service and roon very friendly September 25, 2012
Rated 4 out of 5 by Grerat Stay Really enjoy my accomodations October 30, 2012
Rated 3 out of 5 by Internet and hot tub internet poor hottub hours May 8, 2013
Rated 3 out of 5 by very comfortable room Great beds, friendly staff July 30, 2012
Rated 3 out of 5 by Nice, economical hotel that needs a few improvenents I have to say that most of the staff was very helpful and friendly. The hotel is new, modern, clean and very nicely furnished and decorated. It definitely feels more luxurious than the reasonable nightly room rate would cause you to expect. I had a few issues during my brief one-night stay, including WiFi that worked sporadically at best and an in-room climate system that was set way too warm but was impossible to adjust or turn odd. When I called down about the WiFi I was offered to be transferred to the WiFi tech support, but I've already been through that process at several other properties and have found it utterly useless. Your mileage may vary, though. I was not as muich disappointed that there were problems (nothing is perfect 100% of the time), but it was the response from staff that was disappointing, particularly the front desk employee that handled my checkout. When I mentioned that there was a room maintenance issue (the climate control) at checkout there was no apology -- just a matter-of-fact promise to make a note for maintenance and a bit of a dismissal of the issue. I've stayed here twice now and also had a maintenance issue on my last visit, so I'm going to give the hotel a few more chances before I make a final verdict. Generally, though, the room rates are great (especially the AAA and prepaid rates). December 26, 2012
Rated 1 out of 5 by Terrible customer service Checked in late at night and asked about the platinum welcome gift. Front desk person did not know what it meant and just mentioned the club lounge provided free food. Although the bonus points did post, I would expect a basic knowledge of SPG rewards...not a good start. The next day, wanted to get lunch from the restaurant, since there's nothing much nearby. Find out that the restaurant isn't open during lunch. Okay, no big deal, I'll order room service off the "All Day Menu". Call the number, no answer. Call the front desk, no answer. Okay, maybe there's something wrong with the room phone. Call from my cell phone, no answer. Called both number at least 5 times and no one picked up. Forced to go to the front desk only to find out there's only room service during breakfast and dinner. Nice "All Day Menu"...these menus are printed on pieces of paper so it would cost them less than $10 to reprint all the menus without the misleading text. During dinner I find that the lounge is closed on weekends, but there's a sign that indicates you can get free appetizer vouchers for dinner and free breakfast vouchers for breakfast. Go down to the front desk, and ask for the free vouchers for appetizers. I get told that it's only available Mon-Thurs?!?! What's the point of having free app vouchers on days when the lounge is open? Didn't feel like arguing since I felt like the front desk staff was incompetent. Now two weeks after checkout, I've been trying to get my Make a Green Choice points. Front desk doesn't know how to do it, so they always transfer me to a manager who is never around and never returns my voicemails. This hotel is a joke, and it's no surprise they have weekend rates of under $60 just to lure people in. Staff don't know anything about their own hotel and are very unhelpful. May 11, 2013
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