Rated 3.9 out of 5 by 192
Rated 5 out of 5 by Taylor91011 Positive Stay
This property always meets my needs. The front desk associates are very productive and are available to help with any request that you may have. I must send a special thanks to Jessie and Kurt. They were able to secure me a refrigerator and even went down the hall to retrieve me ice (great guys!) Thank you all, see you soon Sheraton Dulles.
August 15, 2014
Rated 3 out of 5 by ExpectedMore2014 Disappointing for a Sheraton
Satisfactory until I tried to use the amenities. Room service didn't open until 5 pm; I filled out a breakfast order and left it on my door overnight, only to find it was still there in the morning; no refrigerator in the room; housekeeping didn't clean up service items.
August 16, 2014
Rated 5 out of 5 by LMG2 Excellent staff, beautiful hotel
Everyone I encountered during my staff was friendly and helpful. It was refreshing to see so many smiling faces. I love the spaciousness of the rooms. Everything was crisp and clean!
August 25, 2014
Rated 5 out of 5 by rarandia Great Hotel
Great Hotel. I would go back again
August 25, 2014
Rated 5 out of 5 by SueD1867 A hospitable hotel
This was a big, intense event at the hotel. All of the staff did a wonderful job with a welcoming smile.
August 24, 2014
Rated 4 out of 5 by SharonRichmond Stayed here before and after a long trip
We stayed at the Sheraton Herndon before and after a two week trip because the parking package was wonderful. When we arrived back at the hotel extremely jet lagged, we were indeed given a very quiet room. We were able to go to sleep at 6pm and heard nothing until we woke at 6am. The staff were great. The only two negatives about the hotel is that the bed was rather hard and the bedframe squeaky and providing guests with only two towels when two people are checking in is a bit stingy (we did get more after a call to the front desk).
We have stayed at the Sheraton Herndon before and will most likely stay again whenever our travel plans include flying out of Dulles airport.
July 20, 2014
Rated 2 out of 5 by EliasB One important caveat - call ahead for the shuttle
I called the hotel when I arrived but the automatic switchboard dropped the line. When I asked around, all other hotel shuttles come continuously and apparently there was no need to call. After 45 minutes, when other shuttles have come and gone twice, I called again and was told that Sheraton was different. You had to call ahead because "we are a smaller hotel and we will come only when called".
On the other hand, the shuttle leaves every half hour from the hotel, regularly on the hour and half hour. I was in the lobby at 5:31am and it had apparently just left. OK, my bad. But I boarded the next one at 5:55am and it left at 5:58am (all times from their wall clock).
This hotel seems to run its shuttle service haphazardly.
August 10, 2014
Rated 4 out of 5 by Hank Conveniently located next to Airport
We stayed 3 nights... it was very nice.. its not our first time. My kids love to go to that hotel when we are in DC area...
August 14, 2014