Rated 5 out of 5 by spgforlife2013 Great service at a reasonable rate.
I wasn't expecting to stay at the Herndon, but weather delays forced an unexpected visit. What a relief and pleasure to be in a professional, comfortable SPG hotel. after long lines and a harried day.
17 février 2014
Rated 5 out of 5 by octal A great airport hotel
I'm at the Sheraton IAD due to a big snowstorm which delayed my flight.
For me, one of the most important things is the network. Previous guests complained about slow Internet; I get 32M down, 4M up using the wired drop in the room with my own access point, and decent performance on the hotel's wifi. So I guess they fixed this, and went a bit overboard -- probably the best Internet at a US hotel that I've seen in a long time.
They treat platinums very well -- the club floor has a nice club lounge with snacks and a TV.
The room itself is quite comfortable. It's nothing exciting or unexpected, but very comfortable, stylish, with a great work area, large window, and nice bathroom.
It's a Category 2 (as of January 2014), so it's a stellar point redemption value, too.
I literally can't find a fault with my stay. I'll definitely stay here in the future whenever I'm in the area, especially when I first arrive or depart at Dulles, or if there are flight delays. This is one of the best domestic Sheratons I've ever experienced.
21 janvier 2014
Rated 5 out of 5 by staceyg69 above and beyond
this is a copy of a letter I just mailed to the hotel
I was a guest at your hotel on December 29, 2013. I was in DC for the weekend to meet some friends and was catching a flight out on Monday morning. Once my friends and I parted ways, I started making my way to your hotel via the Metro. I called and spoke to David who was working the front desk and asked which stop I needed to get off at and what would be the best way to get to the hotel from there. He said the best way would be to take a cab from the station. Well, long story short, the cab never showed up and I ended up taking a bus to where I was told by the bus driver was close to the hotel and then the hotel shuttle could come get me. Needless to say, there was a slight language barrier between myself and the bus driver who pretty much dropped me off in the middle of nowhere. By now, my cell phone is dying, it’s cold, getting dark and I have no clue where I am. So, again, I call and get David. I try to explain to him where I am, what is around me and thank goodness he knows where I am. This wonderful employee of yours comes and gets me in his own personal vehicle and takes me back to the hotel. He could have just sent a cab but he went way above and beyond to make sure I got there safely.
I just wanted to say thank you, and David again for such excellent customer service, he truly was my knight in shining armor that night and I will always choose Starwood hotels as my first choice whenever I travel.
8 janvier 2014
Rated 5 out of 5 by Ernest20 Quiet, Peaceful Stay
Spent relaxing 3 nights here recently. A nod to the staff members who helped facilitate: Erin responded to a voice mail message promptly, arranged in good style for delivery of a birthday accomodation request; 'Z' couldn't have been more positive and helpful on my arrival, went the extra mile in delivering room request particulars; Rami also contributed plus-service; Jamal was helpful in initial phone contact; attendants freshened room well. It all makes a difference in favorable guest impression of site.
In a time when outstanding service is a 'cross your fingers' aspect of travel, those employees who pull through with cordial attentiveness and excellence deserve mention. Thanks to each. HAPPY 2014!
26 décembre 2013
Rated 5 out of 5 by casiebert Guest Focused
I've never stayed in a hotel anywhere in the world where the staff was more friendly and helpful.
9 décembre 2013
Rated 5 out of 5 by Yosemite Exceptional offerings
I appreciate that you have a kitchen that stays open longer for late arrivals so guests can have an option to dine in the hotel and not have to concern themselves with seeking dining elsewhere, which is very limited.
The beds are fantastic, rooms nicely appointed and clean.
21 octobre 2013
Rated 5 out of 5 by Nick1956 Great Starwoods property
From the front desk staff to everyone else we encountered we felt welcome and special. Great rooms and very clean.
15 octobre 2013
Rated 5 out of 5 by BostonStay Oct 2013 Stay
Everyone went out of their way to make sure I was welcome. Front desk and lounge personnel were exceptional.
14 octobre 2013