Rated 5 out of 5 by Taylor91011 Positive Stay
This property always meets my needs. The front desk associates are very productive and are available to help with any request that you may have. I must send a special thanks to Jessie and Kurt. They were able to secure me a refrigerator and even went down the hall to retrieve me ice (great guys!) Thank you all, see you soon Sheraton Dulles.
August 15, 2014
Rated 2 out of 5 by EliasB One important caveat - call ahead for the shuttle
I called the hotel when I arrived but the automatic switchboard dropped the line. When I asked around, all other hotel shuttles come continuously and apparently there was no need to call. After 45 minutes, when other shuttles have come and gone twice, I called again and was told that Sheraton was different. You had to call ahead because "we are a smaller hotel and we will come only when called".
On the other hand, the shuttle leaves every half hour from the hotel, regularly on the hour and half hour. I was in the lobby at 5:31am and it had apparently just left. OK, my bad. But I boarded the next one at 5:55am and it left at 5:58am (all times from their wall clock).
This hotel seems to run its shuttle service haphazardly.
August 10, 2014
Rated 4 out of 5 by Hank Conveniently located next to Airport
We stayed 3 nights... it was very nice.. its not our first time. My kids love to go to that hotel when we are in DC area...
August 14, 2014
Rated 5 out of 5 by vi47 Great Hotel & Friendly Staff
We visited this hotel for a weekend convention and everything was better than we expected! The room was very clean - and I'm particular about that so they really did a nice job. We stayed on a really busy weekend so they ran out of mini fridges (you can request one) but they will check your items that need to be cold into their hotel fridge if you require it. The room service was very fast and the food was excellent. We did not get a chance to use the pool this time, but it looked appealing and clean. I would definitely recommend this hotel.
August 4, 2014
Rated 5 out of 5 by Bcnignasi Great Hotel if you like the location
This hotel is much better than other Sheraton nearby. Facilities are new and clean and the staff is so nice, they try their best, maybe they are a little short of staff and some times they get overwhelmed.
Business center was well equiped but the printer had no ink and they were not able to replace it. I had to print my documents at the front dest printer which was really bad quality printing.
August 5, 2014
Rated 5 out of 5 by Strandedinairport2014 Best staff ever
Had to spend a night here to get a passport done to be able to board a plane. Staff was Extremely helpful and assisted me as needed.
August 1, 2014
Rated 4 out of 5 by SharonRichmond Stayed here before and after a long trip
We stayed at the Sheraton Herndon before and after a two week trip because the parking package was wonderful. When we arrived back at the hotel extremely jet lagged, we were indeed given a very quiet room. We were able to go to sleep at 6pm and heard nothing until we woke at 6am. The staff were great. The only two negatives about the hotel is that the bed was rather hard and the bedframe squeaky and providing guests with only two towels when two people are checking in is a bit stingy (we did get more after a call to the front desk).
We have stayed at the Sheraton Herndon before and will most likely stay again whenever our travel plans include flying out of Dulles airport.
July 20, 2014
Rated 4 out of 5 by TTraveller 20-Hour Visit
Was in town for just one night. Was checked into the correct room, but the agent wrote the wrong # on the card, causing me to have to come back down. Placed in the club lounge due to my status. While I realized it was a Sat evening, there was no offering upstairs. Wonder if it's worth the price as they feature on e-mail/blasts. While the sleep was comfortable, not sure if they were Sheraton Sweet Sleep beds. Breakfast the following morning was mediocre at best. Banquet style breakfast with super dry eggs, potatoes, pre-made waffles and some breads/bagels.
July 21, 2014