Rated 3 out of 5 by KMD27 Going down hill
I've been staying at this hotel almost monthly for years. Over the last year the quality has declined. During this last trip I was on the club floor but missing some basic amenities. I had 1 bar of soap and no shower gel, 1 washcloth and no bathroom rug. I asked at the front desk and then next day I had a few more items but still not what was expected.
When I ran out of kleenex the staff only took the empty box when cleaning my room. They did not provide more kleenex.
There is not enough staff in the restaurant so I often experience long waits and cold food. I almost never eat there anymore.
There also seems to be a great deal of staff turnover.
All of this did not used to be my experience but it has become more common.
April 10, 2016
Rated 3 out of 5 by ChuckNeumann Sheraton Guilles
Staff was friendly, facilities were okay, but:
1) I had to ask twice for a replacement for a broken iron
2) Broken iron was replaced with another broken iron
3) Instead of bringing me working iron after the second broken iron the head housekeeper came to make sure I didn't know how to plug the iron into the wall.
4) The shades in the room are very difficult use or did not function correctly
5) I made sure I checked out at the front desk so I could get a receipt of my stay, they said they would send it, and they did not send it.
March 6, 2016
Rated 1 out of 5 by DaveF Very disappointing stay
I've had mostly great experiences with all Starwood properties that I've stayed at and much of that has to do with the staff and how they treat their guests with status. I typically stay about 50 nights per year in the Starwood Family.
The TV controller in my room was broken and the problem remained unresolved throughout my entire stay. The maintenance staff had to be dispatched twice (they never showed up the first time) and once they were unsuccessful at fixing my problem, they never returned or followed up despite their promise that they were "going to go downstairs to resolve the issue".
I understand that things break and I'm a very easy traveler but when someone on the staff says they will do something, and just completely flakes, it is upsetting. My quick stay at a known hotel chain turned into a sour experience. They can do better.
February 28, 2016
Rated 2 out of 5 by HawaiiSamurai In Need of a Little TLC
First and foremost, this is an airport hotel. So, it's primary function is to provide a place to sleep. In this respect, the hotel was fine. The facilities are extremely outdated. And, the club lounge was far below standard. The front desk staff were also on their cell phones more than servign customers. So, there's a lot of room for improvement. But, it is still better than the Aloft.
January 1, 2016
Rated 4 out of 5 by DCTravelHound good airport hotel
stayed at this hotel before a flight from Dulles to avoid driving out at an early hour. clean, comfortable, and not far from the airport. a great value for the price paid.
December 28, 2015
Rated 3 out of 5 by nadela Nice room, but that's all
Our king bed room was comfortable and clean. The two night stay was frequently interrupted by loud voices and noises in the hall, along with the constant drone of the wall vent at the end of the hall just outside our room. At our 7PM arrival, we had to step around a tray of dirty room service dishes which remained until after we turned in. After a long day of driving, we went down to the "restaurant" off the lobby. A Brandy Alexander order took a conference of three to determine if it could be done. It was done, without nutmeg, for $10.50+. My "Greek" Salad, with dry chicken, sported sliced black olives rather than the Kalamata variety promised on the menu. The waiter was not helpful; perhaps I lacked the appropriate language to get through to him.
The second day brought some friendly, helpful staff to the desk. We did not use the pool as it was open only 5PM to 9PM. Failing to figure out the alarm in the room, we phoned for an early wake up call which was not made. Fortunately, the shuttle was timely.
November 1, 2015
Rated 3 out of 5 by GiantShark Great Hotel for the Business Traveller
Close to the airport and 2 major freeways. The indoor pool is a nice feature when you want to take a dip. The rooms have nice desks, the bathrooms are pretty spacious. I wish they had a mini-fridge but otherwise the rooms are just about setup as I would have designed them myself.
October 18, 2015
Rated 4 out of 5 by wetravel good option
Stayed in September and there were no issues. I found the staff helpful and responsive.
October 10, 2015