Sheraton Mustika Yogyakarta, Resort & Spa

  • JL Laksda Adisucipto KM 8.7
  • Yogyakarta,
  • Yogyakarta
  • 55282
  • Indonésia
  • Mapa

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Rated 3.7 out of 5 by 47 reviewers.
Rated 3 out of 5 by Beatiful View But Need Improvement I have stayed in Sheraton Mustika on June 22, 2014 was attending friend's wedding. Location perfect close from airport only took less than 15 minutes, lobby area is nice, view is beautiful, staffs are friendly. only room need to be refurbished, cleanliness have to be monitor, i found the curtain was very dirty, glass for drink not clean (found it in the restaurant also when i had breakfast) and balcony dirty as well. As a 5* and managed by wellknown hotel chain Starwood, it shouldn't be like this. Sheraton Mustika already have amazing locations and staffs, a clean and comfort rooms will make this hotel perfect and recommend by everyone who stay there. Thank you. June 26, 2014
Rated 4 out of 5 by 2 night stay Clean, comfortable, helpful staff. Ganesha restaurant onsite is excellent if you are looking for Indian food in Jogja. Bathtroom was a bit dated and had trouble with hot water on one day but problem was fixed quickly. June 23, 2014
Rated 5 out of 5 by Just a great nights sleep!! We spent our 25th Anniversary at the Sheraton Yogy and had a great time!! The cake that they had in the room was excellent. THANK YOU!! Our room was on the Club Floor and faced the pool/garden and the view was very nice. The Sheraton is in an easy place to get to all of the outstanding sites in Yogy! Saw Borobudur, Prambanan, Green Temple, Sultan's Palace, Water Palace, Dieng Plateau, Main Shopping street and had some great local meals!! Sheraton Room Service was fast, efficient and excellent!! Left too early for breakfast everyday and had room service diners early for an early nites sleep. Would recommend Sheraton to anyone interested in a great stay and outstanding service! Thank you!!! June 7, 2014
Rated 4 out of 5 by dsitrubed by other guests despite the all the good rating given above, our stay was anoyyed by the Harley Davidson group that also stayed at your hotel in the same days we stayed. we were distrubed by horrible noise of their motorbikes those parked around the lobby in early morning even before 5 o'clock and had to call your recepcionist asking to stop them. this inconvinience countinued happened during they stay.. please make a carefull attention for such thing in the future should you have such reservation from the kind of group. thank you March 29, 2012
Rated 3 out of 5 by This hotel has some distance to main road Overall, the hotel was quite good.. However it is quite far the distance from the lobby to the main road.. Taxi is also not always available at the hotel June 14, 2014
Rated 3 out of 5 by Poor infrastructure, Great People This is a 5-star hotel with the worst room I've ever experienced (our room was 605) * Air Con temperature control was not working, no matter what temperature we set the temperature would always be very cold. In the end, we turned it off then on then off and so on * Room was VERY VERY NOISY : steps and sounds from above floor (salsa night, people walking, music, etc). It was very disturbing for our sleep (especially my 1.5 year baby) * Water temperature in bathroom was inconsistent, warm then cold then warm then cold and so on. But this Sheraton has the best people I've ever met. Their service and hospitality are great. May 27, 2014
Rated 3 out of 5 by Mixed Feelings The positive points of the property: - close to the airport - complimentary shuttle service, both ways - very nice staff at the 6th floor lounge. - some good staff also at the front desk. - some very good rates, especially during the Ramadan period. My wife had booked a massage at the Spa, following the 25% off offer that we were given at check-in for massages, except for the French massage that had a offer for 200,000 Rps Net price. When she completed the massage, she was told that they were no discount, but they called the front desk who said that they would give 15% off. When my wife requested a copy of the charge she had signed, she was told that it was not possible. When we went together at the front desk, we were told that the discount was in fact 10% off, then that there was a discount of 25% at the Spa (for Platinum or SPG members?) but ..... not for massages (definitely not the version that we were told upon check-in). The massages are really inexpensive at the hotel, but I think that the hotel should be committed to respect what they offer. I made that point clear and they agreed to credit the difference. The plan was to take advantage of the Spa several times during our stay, but the bad experience (the billing, not the massage) turned us off and we were not willing to go through more arguments. Bottom line: if you receive an offer verbally, ask it in writing, with a name on the note. Noise on the room upstairs. One night, we were not able to sleep during a good part of the night due to the noise in the room above ours. I first called and asked that the upstairs guests should be called to be reminded that they were other guests below their room. After waiting for about an hour, we were getting more upset as there were no change with the disturbance, so I called again and asked to speak to the manager on duty. He said that he came to our floor and did not hear any noise. I told him that he should have gone to the room upstairs and he confirmed that he would do so. After the 2nd call, the noise did not stop one bit. I guess that, at one point, we were able to finally fall asleep. Check out: My confirmed reservation was for 6 nights at the Pay 2 nights Get one Free rate. First, the 2 free nights were billed at a rate 50% higher than the 4 paid nights. Then, only after I opened my computer, to show the type of rate (Buy 2 Get 1 free) that had been confirmed, all 6 nights, including the 2 free ones, were billed at the same rate as the 4 paid nights. I was asked to forward them the email of my confirmation. It took a third bill to get the errors were corrected. The check out was a 30 minutes process, while the car was waiting to drive us to the airport. I complained that I had receive any apologies for the repeated errors and I am not understanding how their system cannot record properly a reservation booked on spg.com. Unlike at most Starwood properties that I stay at in S.E. Asia, you do not see the management walking around and introducing themselves to the staff. One exception was the Director of Sales that was having her breakfast in the lounge. After hearing me complained to the staff about the previous night, she introduced herself and asked me for more details and I asked her to switch room if the guests were staying more in the upstairs room. I also asked her to find out what happened to my request during the night. I had not head from her but was able to see her later; she said that the guests were moving out and I reminded her that I would have liked to know why the noise kept going on after my calls. No news from her or other supervisors afterwards. If the management does not fix the open spaces between the windows, they might as well change the name of the property to Sheraton Mostiko, as, although I have asked sprays in the room during the bed turndown services (which was missed a couple of times), I had unwanted guests flying in the bedroom every night and a bunch of bites to prove to myself that I was not dreaming. July 12, 2013
Rated 5 out of 5 by The Entire Staff was Wonderful I have stayed at Starwood hotels for more than 1000 nights and I have never experienced such a well-trained staff. From check-in to check-out the experience was like a visit with good friends or favorite relatives. Everybody working at the hotel greeted guests with a smile and an eagerness to help answer questions about the property and the city. When the shuttle was not available to take me into the city the front desk manager even drove me himself with the GM’s car. Now that is first class service! The fine quality of food in the restaurant and the service from top-notch waiters such as Indra and others made this a vacation I am eager to experience again! November 14, 2011
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