Rated 4 out of 5 by Jude20 Excellent service
Service and staff is excellent and what makes this location hotel stand out. Staff went out of the way to find a replacement Mac charger as I forgot mine at home, and clued in to suggest they find a temp charger for use, when I was looking to buy one and asked for directions.
June 14, 2013
Rated 1 out of 5 by Joanna29 Very Disappointed :(
When I booked this hotel, I was so excited because I thought it was going to be an exceptional hotel. Before I arrived at the Sheraton, a female staff member (I wish I got her name) was very nice and called to inform me that she had already checked me into the hotel since I had informed the hotel previously that I was going to be late for check-in. I was so impressed with this staff member and was even more excited about my stay at the Sheraton. Well, that is about the only positive comment I have to make about this hotel. When we arrived at the Sheraton, we went to the front of the hotel where the valet is because we didn’t see the entrance to the parking garage. One valet gentleman was very helpful and explained fully to my husband where to go while the other valet, who opened my door expecting me to get out, slammed my car door once he realized that we weren’t going to be using the valet. Once we finally got into the parking garage (the parking spaces are cramped for $26 a day) it was just as the female staff member had explained to me; I was already checked in and just had to swipe my card and we were set. For whatever reason, we saw a lot of other guests being escorted to their room which kind of made my family and I feel like "lower class" but oh well, we just figured they paid more money or something…. so no big deal. Once we got to the room, I was not impressed. It was clean, but nothing great. Also, an important detail that anyone should know before staying at the Sheraton.... the coffee is equivalent to gold! We had to go to the front desk to get more coffee, sugar and cream because they only stocked one coffee pod, a couple of sugars and a couple of creams. We had 3 adults in our room so one coffee pod was not going to cut it. The bathroom door lock was broken and there was no cooler in our room. The little sticker by the cooler said to call the front desk if we needed a fridge. My husband called the front desk (since the little sticker said to :) and asked for a fridge which he was told that they would send one right up. We waited awhile however no one ever came. The next day, we asked again for a fridge (since we had drinks that would taste better if they were cold) and we were again told that we would have one shortly. No one ever brought us a fridge :(. I did not sleep well at all during my stay. The beds are really comfortable however the walls are thin as paper and we could hear everything from the crazy bachelorette party girls down the hall (that lasted till 3am) to just the daily and nightly in and out traffic such as doors opening and closing, guest conversations and toilets being flushed. My husband also witnessed one of the female staff members (not the same one that was mentioned above) at the front desk who slammed a phone down while putting a customer on hold because she was apparently annoyed and told another staff member that she did not know what the lady on the phone was talking about and that she didn’t tell her that she had a voucher. I don’t really know the specifics of the situation but I’m sure if my husband stayed around the lobby a little more, he would have had the full scoop about lady who thought she had a voucher :). It was very inappropriate to act this way in front of other guests (save the hissy fits for when you are not in front of customers). When it was time to check out (which I checked out at 9am instead of noon because I couldn’t stand it there another minute) I voiced some of my concerns to the gentleman at the front desk and he had no idea what to say or do other than to tell me that they must have run out of refrigerators which I then explained to him that a note or phone call would have been appreciated rather than to be ignored. So since the gentleman at the front desk didn’t know what to say or do, I thought I would share my concerns on the hotel’s web page and hopefully someone who is reading this does know what to say or do to compensate me for my terrible experience. So to conclude my lengthy review (thanks to those who had the patience to read through it :) , I would never stay at this hotel again (even if it were for free) and I would never recommend this hotel to my family or friends because I would hope for them to have a pleasant stay in San Diego and I do not believe that they would enjoy their stay at the Sheraton since I did not enjoy mine.
May 29, 2013
Rated 1 out of 5 by CanadianGirl Time to do some maintenance
We paid in advance for our stay at the Sheraton at Symphony Hall, a huge mistake on my part.
Based on the photos and descriptions provided we expected a high bar of quality.
We were a party of 5 – three adults and two children. As the website claims a two room suite I mistakenly thought there were two bedrooms and then a communal room. Oh well, we thought we would make the best of it as we had already paid for an 8 night stay. May 12-20, on the 23rd floor.
However, here are just a few of the disappointments:
• Wifi is available in the room – if you pay for it, almost $12 per night, first hotel I have ever stayed at that charges for Wifi.
• The pull out couch was completely destroyed. (*I took pictures if the hotel would like to see) both brackets on either end were totally bent, the springs were no longer attached to the bed rendering it useless as a couch and impossible to set up as a bed. I notified the front desk that same night (12 of May *Sunday) and it took until Thursday for the hotel to bring us a different couch. Remember, there were 5 of us. A 68 year old senior was left to sleep on a single size roll away for 4 nights with no compensation by the Sheraton.
• Blow dryer power switch was broken
• Mini bar was broken – Sheraton was aware of this as a note was attached to the mini bar telling the guest to request a fridge instead
• Ice machine on our floor was out of order “until further notice”
• Though there were 3 adults in our room, we were not given enough coffee or cups for 3 – I had to ask the kind housekeeping lady in the hallway for coffee, cream, and cups.
• Remote and the power button on the tv in the bedroom worked on occasion but not consistently.
I do have photos of the many broken items (bed, hair blower, ice machine, cooler ect ) if the Sheraton or anyone else may like to see proof of our experience.
By the way, upon check-in, we were actually told that due to our extended length of stay we were being upgraded. I can’t imagine what the other floors or rooms might be like. Had we not paid in advance I most definitely would have explored other options in San Diego.
I would welcome contact by the Sheraton at Symphony Hall if they are in any way interested in compensating us for this very disappointing stay.
I almost forgot - other guests had to notify staff that the hot tub was also not useable - temperature was dangerously hot, it was eventually drained and kept at a safer temperature.
May 27, 2013
Rated 5 out of 5 by melihum Umit made my stay great!!!
Thanks for the great stay! I was very please with how great your staff was. Umit is warm, friendly, and all around awesome. Best check in ever!!! IHe set the tone for a great stay and I was very impressed. My guest kept saying Umit is the man! lol
May 6, 2013
Rated 3 out of 5 by Takki What is Club Lounge here??
I stay now at the club floor of Sheraton San Diego at Symphony Hall. I always look forward to visiting a club lounge of SPG hotels. But, here, I find only two canapé, some salad and water and pepsi cola in happy hours 5pm-7pm. No alcohol. I am disappointed. In addition, security box is not available in my room.
May 19, 2013
Rated 3 out of 5 by Tysonpuppy Unusually unfriendly
As a Starwood member, I am entitled to a free drink, internet, or points back at check in. For my room (two night stay), why is it I can have internet both days, but the desk manager Ashley would not approve a complimentary cocktail for the second day. Do I need to check in, check out, and back in to get a second cocktail?
Poor treatment of an SPG guest. And their self parking is ridiculous, not easily accessible.
April 22, 2013
Rated 1 out of 5 by Filip This hotel has shabby equipment, huffy waiters and very bad breakfast
The equipment is generally obsolent, room had bad smell, old noisy minibar fridge is locked /but running?/ in old kitchen unit, rooms are not very clean. The breakfast was the worst I saw in the last time, waiters glared at us like enemies. The barman refused give us beer 15 min before closing.
May 15, 2013
Rated 1 out of 5 by Traveler77 Nice location poor front desk service
Just spent 5 nights at this hotel. All was good until I checked out. Be forewarned, if you choose "Green Cleaning" you must keep your vouchers and turn them into the front desk upon checkout (according to the non empathetic front desk woman). I travel to San Diego often and I also stay at Starwood hotels and opt for Green Cleaning often. I have NEVER ever had to turn in my unused coupons. I was always credited my points. Anyways I had been throwing these coupons away in the trash can since nothing on the coupon said you needed to submit it upon check out to get the points. The front desk woman told me I had to go back up to my room and pull all of my coupons back out of the garbage can and come back with them or else I wouldn't get my points. She was rude about it and I explained to her that I would need to empty the garbage can out and sort through a week of trash to find them. I was also running late and needed to get to a meeting. She said no coupons no points. So I literally ran back to my empty room and threw the garbage on the floor and sorted through nasty trash to find these coupons. I will never stay here again and this isn't how you treat a Platinum member spending over $1000 a week at your hotel. I don't think I'm going to stay at this place again.
April 21, 2013