Rated 4 out of 5 by bridesmaid2015 Front desk staff
Upon check in the young lady Catherine did not greet me right away and I stood there for 3 mins prior to her speaking. Her attitude was not welcoming and she was not friendly at all. Even though I live in the local area i didn't feel that warm welcome that you should get when checking into a hotel. Staff was not eager to assist when they came into first contact with me and several times I have to speak to be noticed. The housekeeping staff was the only team that seems very friendly and willing to help.
July 21, 2015
Rated 5 out of 5 by Bonnie84 Great Stay
We check in late on Wednesday night and front desk agent were quick and friendly. Over all stay was great. Special Thanks to Marcus at the front desk.
June 1, 2015
Rated 1 out of 5 by junior01 Horrible Customer Service
From the day we checked in, we were greated with rude service. We was issued the wrong room, and after telling the manager Kendra about it, she made it seem like it was my fault and to show an email to prove it, which I thought was uncessary. We didnt get our rooms cleaned everyday. When I asked at the front desk, no one could explain why. The light skin girl with the 2 braids was the ruddest of all. Whenever we would walk into the hotel, they didnt even look up to acknowledge your presense. No Hi, Hey, Hello, anything! When we checked out, no one said thank you for your stay, have a safe trip, or anything! Also the rooms are outdated to say its the Sheraton hotel, expected better quality. Overwall, It will be our last time staying there.
May 27, 2015
Rated 5 out of 5 by Aziza Delightful stay
I had a wonderful experience at this hotel. Very neat, comfortable, with extremely well- trained staff. Spencer, Kate, and Ann went above and beyond all the expectations! They all made their best to accommodate my requests and answer my questions, were very responsive, helpful, welcoming, and nice. Despite me checking in late (I came at 2 am) I got a warm greet and a bright smile on their faces. I will definitely stay here again next time I visit D.C.
April 12, 2015
Rated 5 out of 5 by kiki1521 Great Stay
Great hotel. Perfect location. Couldn't ask for more. Thank you
April 10, 2015
Rated 4 out of 5 by Warfaerie Best Price for a Full Service hotel in the area
This Sheraton has a wonderful and responsive staff. The hotel is undergoing renovations, and the new design is very nice. It's still a work in progress, but for now you can get the best prices for a full service hotel in the DC north area.
February 23, 2015
Rated 5 out of 5 by SusanandBob Pleasantly surprised by a major renovation!
This hotel has benefitted from a major renovation in the last few months - nearly everything is new and the place looks great. The staff were very friendly, especially Ganet in the Club Lounge.
February 21, 2015
Rated 2 out of 5 by Sadd Bad experience
room service lousy...had to ask to have rioom cleaned first day, 2nd & 3rd did not clean or replenish towels or empty trash.
temp in room was too hot then to cold.
could not use wifi
staff responsiveness lousy
will no come back
incosistant restaurant charges
had meeting on first floor we had to set uf charirs and tables.
February 17, 2015