Rated 3 out of 5 by Lexus0927 Pleased
I had a very late check-in and was exhausted from traveling. I was greeted by a very friendly, upbeat, helpful gentleman named Walter V. He even encouraged me to take the last cookie, which was excellent. He provided such great service which was a relief. The hotel is in a great location, easy to get on and off the highway. My room was ok. My only issue was the shower area. It looked like the ceiling was going to cave in over the shower. Also the fixture around the shower head was not attached to the wall. Other then those two issues, I was happy with the amenities at the facility. Thank you.
May 14, 2013
Rated 2 out of 5 by Aash Great staff - disapointing facility
I stayed at your hotel on April 29 for the night. I have to say, things were really worn down in the hotel, which was very disappointing.
However, the staff at your hotel could not have gone out of there way more to make me feel welcomed and taken care of. Of special note was Rem, at the front desk. He was very knowledgeable, helpful and went the extra mile to make sure everything was in order.
While the physical hotel was a disappointment, the staff—especially Rem, exceeded expectations and made the experience a good one.
Please pass my thanks to Rem.
May 8, 2013
Rated 1 out of 5 by RespectDiginity Anonymous
This hotel has issues with fair treatment and the staff has no intergrity ... and when they are called out on their hick-ups your concerns are swept under their rugs. Rudest and non communication is a great existing problems but must also mention their internet being very slow or non existence. It has been very overwhelming to the point were we had a reservation but was told we did not we give the front desk supervisor a tangible copy and he was very rude and talked to us in a belittering way. Left two messages for the hotel GM after he did not respond the first time. Needs improvement: the furniture was very much used up and stains on the carpet thru out the room!!!!
May 2, 2013
Rated 1 out of 5 by okout Unclean disgusting Rooms
Stayed one night instead of planned two nights. The first room we received had a horrible nasty smell in the room and the carpets were disgusting not to mention the bedding didn't look clean. The next room smell was not as bad as the first one but the carpets and rooms cleanliness were appalling and I have pictures to prove it. Since it was 3am decided to stay for the night but left early the next day. I couldn't walk on the carpet. The bathrooms door looked like someone had thrown up on it.
June 4, 2012
Rated 3 out of 5 by Genelle Extended Stay
March 31-April 3, 2012. I had to stay in 2 different rooms because I arrived one day early. The carpet in both rooms really needed to be cleaned. The main channels (NBC CBS) in my second room did not worked and the channel stated "no signal". The front desk sent someone up to take a look at this and after they guy came on 3 sepearate occassions and starred clueless at the television, said he would have to call cable company. I never received an update & channels still weren't working at check out. On my last day, I returned from a day of touring to find my room had not been cleaned. Not the best stay!
April 5, 2012
Rated 2 out of 5 by mpm1243 Awful Hotel
I should preface this review with the statement that I have stayed in a lot of Starwood hotels during the course of my business and pleasure traveling and I have never been so compelled to write a bad review. But I would have liked to read this before booking this hotel.
I do not recommend this hotel to anyone. It took me 30 minutes to check in (with no line) and the staff is completely clueless. The rooms are only moderately clean as I found gunk all over my hotel soaps as is someone used them and refilled them. I had a number of colleagues staying at this hotel (upwards of 20) and hotel staff was not able to adequately provide us with shuttle information (which I determined was provided to them prior to our stay) or accommodate a few simple requests.
The hotel also charges for Internet and printing. In this age, charging for Internet is a lot like charging per clean towel to me. Any hotel that charges for Internet is immediately off my lists to return to. Charging 10 dollars a day is outrageous for the extremely slow and almost unusable speeds of Internet access provides.
Please do not book this hotel. There are nicer hotels nearby which, I regretfully say, are not Starwood hotels. Staying here is not worth the points.
March 20, 2012
Rated 2 out of 5 by platinumguest not a business hotel/terrible shuttle service
This hotel is located in the Washington DC suburbs and connects to the city via hotel shuttle. When I called I was told the shuttle operates every half hour up to 9:30 pm. When I arrived at the Greenbelt metro station, I called and was told that the next shuttle wasn't until 9:00. The driver arrived early, but told me that someone had scheduled pick up at 9:00 or he wouldn't be there at all, and we had to wait until 9:00 before he would drive me to the hotel. It took one hour to get from the metro stop to the hotel. Upon arrival, I asked about the shuttle in the morning and found out it was already booked and the earliest I could get a ride to the metro was 9:00. The manager promised that she would be there in the morning and would find a way to get me to the metro at 7:00. When I went down early (after checking out the club lounge with the worst breakfast options ever, and it didn't open until 6:30) the manager was not on premises and I ended up sharing a taxi with another stranded working guest and our own additional expense. If you need to go to work, this hotel will not be able to help you. There were a lot of visiting young people around and it seems to work for them. The room was actually very nice with standard good Sheraton bedding, but the service was terrible.
April 26, 2012
Rated 4 out of 5 by Kris87 Exceeded expectations
I was very pleased with our stay at this Sheraton! The location was excellent for traveling around the Washington or Baltimore area without being the in middle of the city. It was set back in a nice, quiet area right off the highway.
I was welcomed with a big smile and a very helpful staff. They even congratulated me and immediately put me on the club floor for my 10th Starwood stay.
Carpets and a few items in the room are mildly dated but I was surprised to find things much nicer than expected due to the other negative reviews.
I will stay here again and recommend to family and friends!
July 21, 2012