Rated 5 out of 5 by SusanandBob Easy access to Adelphi and College Park, Maryland
A stone's throw from I-95 at the Capital Beltway north of Washington, D.C., this hotel's location is the reason we choose it. The staff are friendly and do a good job of making us feel at home. While I didn't use the in-room refrigerator or microwave oven this visit, it is great to have the option!
August 26, 2012
Rated 1 out of 5 by CLEANLINESS VERY UNCLEAN
Last month my family and I checked into Sharaton Washington North after something like a 30 min wait time. We were not given the correct room type and were originally taken to the 3rd floor that smelled of sweaty gym bags, the second we left the elevator. Ater noticing that the rooms smelled the same and that the bathrooms didn't look to have been cleaned, we went back to the front desk (after about five minutes) and were finally given the room types we requested- the same rooms we were told, "are not currently available." Once we got into our connecting rooms and began to get comfy, it suddenly became VERY clear that there was a man in my bed who did not clean up after himself, nor was he cleaned up after. We were then given free this, waived fee that, free this, waived fee that, but it just doesn't seem like enough. My 12 y o twin cousins shared that room with me...Sheraton should definitely consider doing things right the first time, as although the cost was dramatically dropped, I will still never step foot in there. What other messes didn't we see...?
July 26, 2012
Rated 2 out of 5 by graycee44 Mrs. Hutchinson
1. Room was very small
2. No doors on closet had to look at my clothes all night
3. No free wifi
4. Restaurant was overpriced and the food was awful.
5. bathroom had a pedestal sink, no place to put your to toiletries
May 1, 2012
Rated 2 out of 5 by Aash Great staff - disapointing facility
I stayed at your hotel on April 29 for the night. I have to say, things were really worn down in the hotel, which was very disappointing.
However, the staff at your hotel could not have gone out of there way more to make me feel welcomed and taken care of. Of special note was Rem, at the front desk. He was very knowledgeable, helpful and went the extra mile to make sure everything was in order.
While the physical hotel was a disappointment, the staff—especially Rem, exceeded expectations and made the experience a good one.
Please pass my thanks to Rem.
May 8, 2013
Rated 4 out of 5 by ZZZZ Stayed there for wedding
My son's wedding was close by so most people stayed here. The food for our rehearsal dinner was great. The rooms were great. Easy to get to I-95. The front desk and service people were excellent. I especially want to mention Earl in the bar who did an excellnt job and made sure there was enough help on hand to manage the wild after wedding crowd.
March 15, 2013
Rated 5 out of 5 by sarahspetlife great location
Maybe the easiest 5 star hotel to get to off an interstate, yet situated in a wooded area that make you feel far from the busy freeway. Friendly staff, and great facilities.
December 2, 2012
Rated 3 out of 5 by Lexus0927 Pleased
I had a very late check-in and was exhausted from traveling. I was greeted by a very friendly, upbeat, helpful gentleman named Walter V. He even encouraged me to take the last cookie, which was excellent. He provided such great service which was a relief. The hotel is in a great location, easy to get on and off the highway. My room was ok. My only issue was the shower area. It looked like the ceiling was going to cave in over the shower. Also the fixture around the shower head was not attached to the wall. Other then those two issues, I was happy with the amenities at the facility. Thank you.
May 14, 2013
Rated 2 out of 5 by GoHokies Average hotel that need some renovation
This hotel is just average and really need to undergo some renovation.
Room's carpet had stains in many places.
Biggest turn off was when I try to take a shower. There was some old, rotten smell coming from bathtub. Definitely need bleach cleaned or something to remove the filthy smell.
Club lounge was also very small and needs more maintenance and cleaning.
January 15, 2014
Rated 4 out of 5 by Thumper Minor technological improvements needed
Stayed one night for business.
The Good: Got a very large studio suite. Very comfortable bed and clean room. Staff was very friendly and helpful. Breakfast buffet was complimentary as a Gold, the lounge was closed. The service was pretty good.
Needs improvement: Only power plugs were near the closet and at the desk. The desk had two integrated plugs, but the the source wire was unplugged from the wall for some reason, as was the coffee maker, so neither worked initially. Had to crawl under the desk multiple times to get things plugged in appropriately.
October 18, 2012
Rated 1 out of 5 by RespectDiginity Anonymous
This hotel has issues with fair treatment and the staff has no intergrity ... and when they are called out on their hick-ups your concerns are swept under their rugs. Rudest and non communication is a great existing problems but must also mention their internet being very slow or non existence. It has been very overwhelming to the point were we had a reservation but was told we did not we give the front desk supervisor a tangible copy and he was very rude and talked to us in a belittering way. Left two messages for the hotel GM after he did not respond the first time. Needs improvement: the furniture was very much used up and stains on the carpet thru out the room!!!!
May 2, 2013
Rated 4 out of 5 by RoadWarrior Excellent
My stay here was more than pleasant. The room was clean, spacious, and well furnished. The restaurant could benefit from additional menu options. Overall the facility is well kept and I will recommend this hotel without reservation.
May 28, 2013
Rated 1 out of 5 by Unsatisfiedguest12 Unsanitary and very dirty rooms!!!
This is the worst hotel I have ever stayed in. We arrived to our room and found the bathroom partially cleaned--toilet was filthy, carpets were not vacuumed (when housekeeping was contacted, they admitted that "we didn't have time to vacuum because it was very busy last week."), and a king size bed with only one pillow. The hotel reception, though polite, did not follow through on any requests for service. We asked for our room to be cleaned three times before anyone was sent up. The housekeeping staff is clearly overworked and underpaid. Lobby is the only part of the hotel that is acceptable.
June 17, 2012
Rated 3 out of 5 by DCDC Decent hotel, don't expect much
I want to begin to say the staff is very friendly and responsive to all of our needs when we reported them. So that is good, but unfortunately the good stays there. The hardware is definitely underwhelming. The internet very slow so I literally had to go to McDonalds next door to do any meaningful business work on my laptop because the internet kept getting bugged down with idles and hick-ups. They gave me Club Lounge privileges which I appreciate very much. However, the good feeling quickly dissipated when the mini-fridge is constantly empty. I had to keep calling front desk to tell them that they are out of water, out of sodas, out of coffee cup covers, out of.... Room is very old.
So in terms of good staff, 5 stars. Everything else, 3 stars at best. The only reason I've stayed there this time is because it's very close to my business conference, and that will also be the only reason if I had to stay with them again next time should my business conference be close to them again.
January 8, 2013
Rated 4 out of 5 by SusanandBob Great base for visiting the University of Maryland
We had another nice stay at the Sheraton Washington North. The food selections at the club lounge have been recently improved and the attendant is very friendly.
November 30, 2013
Rated 2 out of 5 by BusinessTraveler1979 Great people; poor execution
The restaurant staff at the hotel is the only reason I have revisited this property. Candidly, as a business traveler, the property's lack of investment in a usable internet (even for a price) was a huge issue. Not being able to access the internet costs my firm business as we typically work from the hotel logging into client sites. They only compound the problem at this property by charging for the internet. It is ridiculous. Either A) charge for the internet but provide great internet service or B) don't charge for the internet but provide great internet service. It is a common business standard and I have never had an issue at an SPG property previously.
From a property perspective, it simply appears to me that the ownership is not looking to invest in the infrastructure and is likely to sell the space. How else can one explain running a Sheraton brand hotel but having air conditioning problems throughout the lobby and restaurant, an internet service that can't compete with a $40/night dump motel, and absurd pricing in the restaurant relative to the food quality.
The restaurant staff is very friendly, particularly the bartender. His approach to interacting with guests made the stay much more pleasant. However, this property is simply an embarrassment in its execution relative to SPG standards. I want to be fair and suggest that I think this is not due to the direct hotel management, but is much more likely a reflection on the ownership group looking to simply move on and sell the property without incurring any additional costs. I don't know this definitively, but it sure has that appearance.
July 30, 2012
Rated 5 out of 5 by Tonie28 Great stay, awesome staff!!!
My last stay was during my birthday. The manager on duty made me feel like a queen. Angela, the Manager, was professional and courteous. I would recommend highly this hotel.
November 3, 2013
Rated 3 out of 5 by JBtravels Not a bad place to stay
I travel often for business purposes.
Pros: This time I was checked in and checked out by the same person. Anika was outstanding! She was very helpful and kind. I wanted to applaud and recognize her for offering amazing customer service. Even though I didn't earn Starwood points, I still am pleased with my experience.
Neg: My safe didn't work; my bathroom could use an update.
September 17, 2013
Rated 5 out of 5 by Crab1 Enjoyed my stay..
This hotel was more than I expected. The room was clean with the exception of three small spots on the carpet. The breakfast was tasty and all the mechanical functions for the AC was working. CDJ
October 15, 2013
Rated 1 out of 5 by KSUMIKE Worst Sheraton I have ever stayed at
I planned on staying at this hotel for 4 nights in July but checked out after one night. They say they have a complimentary shuttle to the metro but that is a joke. I asked to go at 2pm and the first available was at 7pm. One of the elevators smelled like dog waste. Some of the staff were helpful--others clueless. I read the poor reviews before going and ignored them. Will not make same mistake again.
August 9, 2013
Rated 5 out of 5 by NBRVA Nice Property
I especially enjoyed their fitness room, in room desk, and bed comfort. Lobby is great with several computer areas as well.
October 4, 2013
Rated 5 out of 5 by ohnette An recommendation
The bar area on the weekends when events are there, should stay open later....
October 1, 2013
Rated 3 out of 5 by Kim2013 Did not meet my expectations-needs improvement
I frequently stay at Starwood properties and unfortunately this was my worse experience. My biggest complaint is about the cleanliness of the room. My family and I stayed three nights of which the first night was in a double bed room but the carpet was very dirty. The second and third night were suppose to be in a junior suite; however, the sleeper bed was filthy at the first sight of it and when we pulled out the bed, it was covered in food crumbs like the cleaning staff never changed the linen. The staff was nice to try to change us to another room but when she escorted me to the room, it was the exact same thing so I'm sure she was embarrased. Ultimately we were put back in a double bed room and the carpet in this room was beyond filthy it was horrible with stains everywhere, so I didn't feel comfortable at all but they were sold out. Another reason I booked was for the pool and the kids complained that the pool was really dirty. Very unhappy because we paid more to stay in a nice hotel but it felt like we were staying in a cheap hotel. Only plus was the lobby area was clean and we received complimentary breakfast for our trouble.
May 29, 2013